AvasFlowers.net

I ordered "Dreaming of Tuscany" but got a dozen red roses without and greenery or other embellishments for $106. I asked them for an itemized bill of what I actually selected because the invoice they emailed only has a total. I understand some substitutions and could even understand some price-jacking during Mother's Day, but $106 is obnoxious for what was delivered. After some arm twisting, I got an itemized bill:
$68 for "Large" arrangement (even though I am pretty sure I selected "Regular")
$10 for delivery
$28 for service fee.
Hopefully, their reputation will catch up with them, & they'll go out of business.

Very disappointed. Delivered flowers did not look as advertised. I understand that substitutes are allowed, however, delivered arrangement was very low quality, supermarket quality at escalated premium price.
Additionally, be aware of additional fees, such as service charge of $25 on top of all other fees. Do not recommend. Will never use again.

I order flowers for my friends birthday. They sent me a email saying the flowers were delivered & never arrived. I contacted them for a refund of my $87. The customer service rep said I will be refunded in 5-10 business days. I still haven't received a refund & it's been 16 days already. This is by far the worst floral company I've had to deal with.

They are a total scam. Took $130 from me for luxury tulips and sent a tiny vase with some red roses. Told me it was impossible to re-send them. Refused to help me figure out a solution. Have now spent 10 hours trying to resolve

First, they deceptively make it seem like they are a local shop, but really they are just a national order forwarding company. Ordered flowers for my fathers birthday 1 week in advance. The day came and went. No flowers. No email. No call. No refund... nothing. 2 days after the birthday and still no flowers, calls, emails, I requested a refund, and THEN suddenly I got emails about a delay due to the arrangement I ordered, as if it was my fault for ordering the number 1 product they recommended. They wanted ME to call them to work out some details, but when I called it was an automated system. Total waste of time and I had no choice but to deny the charge on my credit card which is a hassle. Never again! BUYER BE WARE!

The large spray that I purchased had about 10 flowers in it and looked more like a small. The bow that I paid for was not included and the wrong card was attached. I contacted their customer service immediately and was told a new arrangement would be sent but nothing arrived. They sent several emails claiming to have called my number on the account but I received zero phone calls about my poor arrangement.

I ordered a very large arrangement for my mom's funeral and what was delivered was puny and did not come close to the quality depicted online or justify the cost. Highly disappointed and will not be using going forward. The photo with the portion blacked out is what I received. This is not reflective of an almost $200 purchase.

Order for flower arrangement was placed 02/11/24 for delivery 02/15/24. Somewhat irritated by additional $24.95 service charge plus $9.99 delivery fee (later waived) plus sales tax, not apparent till check out (delivery fee was promoted as FREE DELIVERY). This increased the price $59.99 to $89.61 (50%, even with free delivery!)
Email notification 02/15/24, some items (basket and plants as depicted) not available, to be replaced with equivalent or greater value. 4 day delay in notification, but accepted. Another email on 02/16/24, cannot deliver as ordered, please call. Not willing to call and spend waiting time on automated call centre, asked for full refund. Confirmation received promptly, now waiting to see how long refund takes. Very very disappointed, as flowers were for daughter's birthday. She just recently moved to WI from Australia. AvaFlowers spoilt it for both of us. Will never use again or recommend.

My husband ordered a Valentines day arrangement and we never received it, and getting in touch with someone at this business was impossible. Do not order from here cause you will waste ur time and money.

This company is not local but they advertise to make it look like they are in your area. Flowers weren't fresh. Barely lasted 5 days. They added about $40 in service charges to a $60 order. Flowers didn't even come in a vase as ordered. They just tied them with a string. Such a rip off. For $100 you could do so much better for a bouquet of small roses (not long stem). My husband wanted to do something nice and he feels terrible at what they sent for the money he paid. It's the thought that counts but save your money if you're looking for something special.i repeat this is not a $100 bouquet of flowers.

Ordered flowers for Valentines' Day delivery on February 5, my credit card was billed that same day. There was no delivery on Valentines' Day, or at least through mid-day on the 15th, despite the fact they were reporting as delivered (reported 6:56 delivery against a 7:00 deadline, suspicious?). Tried to reach customer service from Wednesday evening to mid-day Friday - unable to reach a person, just using automated system (which repeats their erroneous delivery occurred).

Additionally, when I Googled looking for a local florist, they came up. They are not local - they are national, and apparently contract to local florists for purchases.

As of this writing, I have not received any feedback. They received one star only because the system would not process zero starts.

You have to search deep into their website to realize that they make no promises regarding delivery, especially with regard to holidays. No warning whatsoever when ordering that it may not be delivered in time. Not a bad company if you want your girl to get her flowers 4 days after Valentine's day. And customer service is unreachable.

Thought this was a brick and mortar shop in Mason, Ohio. It isn't. Order a $64.99 cornucopia basket with orange and yellow flowers. What was deliver was a standard glass vase with yellow, red and pink flowers. When I tried to contact them to complain, I could only click on "didn't get what I expected" and was set to a site concerning their substitution policy. This was not a substitution, it was flat out the wrong thing. Finally called the number to place an order and got customer service. They did make it right. The person who received the flowers noted that they came from two different florists. If I wanted the flowers out sourced I would have chosen 1 800 flowers.

We ordered flowers for my aunts funeral who lives out of town. We took for granted that a website that offers a service would actually deliver on it. To our disgust, when we went to the funeral the flowers were not there. $164.30 later, a status that says delivered, and absolutely no one to actually speak to when you call. Do not EVER use these sites. Call a LOCAL FLORIST or the funeral home for suggestions. Never. Again.

The flowers look nothing like i ordered. Unfortunately i didn't see the reviews until I started looking for a way to. Contact Ava's-- lesson learned will not buy from them again photo is what i got for 95$

I wanted to have a plant delivered to an acquaintance because her mom passed. I picked a (somewhat over priced) peace lily and was glad to see a "special" code that waived the delivery fee. When I looked at the invoice for the delivery, there was a $24.95 "service fee" that I don't remember seeing listed or mentioned when I booked the delivery. I will NOT use this service again, $83 for a medium sized plant is not worth any kind of convenience that delivery provided!

Left on sidewalk in front yard at midnight; didn't even ring a bell. No balloons or ribbons as paid for. Called customer service and spoke with a Hazel, promised to re-deliver within 2 days; that never happened. They just take your money and you become another statistic.