• AvasFlowers.net

AvasFlowers.net

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Overview

AvasFlowers.net has a rating of 1.4 stars from 671 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AvasFlowers.net most frequently mention customer service, next day, and local florist problems. AvasFlowers.net ranks 238th among Flower Delivery sites.

  • Service
    262
  • Value
    261
  • Shipping
    243
  • Returns
    182
  • Quality
    239
Positive reviews (last 12 months): 15.6%
Positive
40
Neutral
4
Negative
213
266
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Contacted Customer Service numerous times with no response
  • Ordered same day delivery, waited a couple days, no flowers.
How would you rate AvasFlowers.net?
Top Positive Review

“Delivery”

Tracy H.
7/6/23

I was pleasantly surprised at the beautiful arrangement. This was hassle free. The experience left me happier than with the bigger National companies. Buy local!

Top Critical Review

“The sent local supermarket flowers. No card. No balloon. $95 for the wrong vase. Not same day as”

Betty R.
1/29/24

Customer service never picked up. Just a recording. The supermarket delivered my $95 bouquet. Complete rip off no balloon no card and no florist. Hit the vase or purple flowers as shown. Threw away my money and this was a special person to me.sun moon and star bouquet. This is not the cobalt vase mentioned. I balloon and no card. Very small cluster bouquet. Not $95. And no customer service. Very dissatisfied and disappointed.

Reviews (671)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (157) day delivery (48) service fee (50)
Thumbnail of user bettyr1082
1 review
0 helpful votes
January 29th, 2024

Customer service never picked up. Just a recording.
The supermarket delivered my $95 bouquet. Complete rip off no balloon no card and no florist. Hit the vase or purple flowers as shown. Threw away my money and this was a special person to me.sun moon and star bouquet. This is not the cobalt vase mentioned. I balloon and no card. Very small cluster bouquet. Not $95. And no customer service. Very dissatisfied and disappointed.

Tip for consumers:
Felt lied to and spammed.

Products used:
Flowers

Service
Value
Shipping
Quality
Thumbnail of user guttmano84
1 review
0 helpful votes
March 15th, 2024

I've never seen such a disgusting and incompetent vendor for flowers. I ordered an arrangement that looked beautiful on the website but what was delivered was simply insulting, it wasn't even a third of the flowers on the website and looked like a ten-year old child had arranged it. This vendor should be ashamed to sell such crap to their customers.
Never buy from them!

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Thumbnail of user lawkmys69
1 review
0 helpful votes
March 8th, 2024

My husband wanted to surprise me for my birthday. When he place the order they sent them to the wrong place in a different City 5 hrs away. He called to cancel because I was no longer at work and they refused. This was a mistake on their part and they refuse to give my husband his money back. Very poor customer service. They did not honor customer satisfaction. We will make sure not to use their service again.

Products used:
Birthday flowers and balloons

Service
Shipping
Returns
Thumbnail of user lisaw1240
1 review
16 helpful votes
November 16th, 2020

My son sent me flowers for my birthday and paid extra to have them delivered on my birthday. That was three days ago. After multiple calls and emails they finally admitted they had the address wrong. No apology, no offer to fix it, no flowers. Do not buy from this company, they are a total sham. I'm contacting the better business bureau next. Ugh! This is a picture of where my flowers should be!

Products used:
Nothing. Paid for something and received nothing.

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Value
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Thumbnail of user ashleye649
1 review
2 helpful votes
February 13th, 2024

So my significant other wanted to surprise me for my birthday and ordered flowers for me. First off he gets a call and they say the original one he ordered was out of stock. So they tell him about another one and he agrees. So now they didn't make it till 3 days after my birthday. Not only was the way wrong order sent but the balloon that cost extra was not included. He spent over $100 on an orchid plant. Don't get me wrong it's beautiful but he could have saved $100 and picked one up from the local grocery store. I added a picture for comparison

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Value
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Thumbnail of user cb975
1 review
0 helpful votes
February 19th, 2024

This company is not local but they advertise to make it look like they are in your area. Flowers weren't fresh. Barely lasted 5 days. They added about $40 in service charges to a $60 order. Flowers didn't even come in a vase as ordered. They just tied them with a string. Such a rip off. For $100 you could do so much better for a bouquet of small roses (not long stem). My husband wanted to do something nice and he feels terrible at what they sent for the money he paid. It's the thought that counts but save your money if you're looking for something special.i repeat this is not a $100 bouquet of flowers.

Tip for consumers:
This company is terrible. A waste of money.

Products used:
Flowers

Service
Value
Shipping
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Quality
Thumbnail of user kristenb823
1 review
0 helpful votes
July 29th, 2023

My grandma received her flowers in a perfect timely manor. She absolutely loves them. The website was super easy to use as well.

Products used:
Flowers & vase

Thumbnail of user tlcclay33
1 review
4 helpful votes
February 14th, 2024

It was horrible. They charged my husband for a gorgeous arrangement what I got looked like a child arranged it. Worst florist ever.

Service
Value
Quality
Thumbnail of user sheriwrightratt43
1 review
2 helpful votes
February 16th, 2024

My significant other ordered from Ava's for Valentines Day and it was a bust! He ordered Fri 2/9 and was told the flowers would be delivered between the 13th and 14th, I didn't get them until the 15th and they look nothing like the arrangement he picked out, nor did I get the personalized message he wanted to send with it. He knows I love Tulips and wanted to surprise me. Let's just say my Valentines was ruined 😔 Here's a picture of what he wanted vs what I got...

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Thumbnail of user krflemi5
1 review
0 helpful votes
March 7th, 2024

Wanted to send my dad flowers because his father passed away. I paid for expedited shipping. The flowers never showed up. We called a total of 5 times trying to get resolved. They told me they would have it delivered first thing the next day. I told them to call my dad or ring door bell and if they never answered it that they could leave on porch. They never did any of that. My dad never received. $120 bouquet plus the $$ to expedite and never got them. Absolutely horrible service. I would never recommend them to anyone!

Service
Value
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Thumbnail of user kennethk1118
1 review
0 helpful votes
February 14th, 2024

They claim 30 years in bussiness.
Prices shown is a bigger surprise when you check out and they now have your credit card information you can't delete. There handling fees are about as much as the flowers hidden fee.
Very poor customer support and don't waste your time calling. They claim e- mail support but don't count on it. I have tried calling and ask for response by e-mail. Again a waste of time and energy.

Thumbnail of user oe11
1 review
0 helpful votes
February 14th, 2024

If they are not able to have flowers delivered on the date, before the end of the business day, don't promise that you will. His order (for me) included a work address & home address and I get out of work at 7pm. There was no delivery at work and no delivery when I got home. Then we report it and have to wait for "an investigation"? We have dozens of packages left on premises on a daily basis without them being stolen. No one is going to steal flowers! Once again, stop making promises you can't keep. Today's delivery mattered today!

Products used:
Floral delivery.

Service
Shipping
Thumbnail of user marys2085
1 review
4 helpful votes
June 29th, 2020

The flowers were ordered for a specific day and they arrived two day's late. They are quick to charge your cc, but slow in delivery. I will never use them again. I will continue to use SunCity Florist.

Thumbnail of user clevyl
1 review
5 helpful votes
December 8th, 2020

I ordered flowers today in the morning for my daughter's birthday and I paid for a very expensive arrangement. The sales person told me that it will be delivered around 2.00 pm. After 5.00 pm and many phone calls they sent at 6.00 pm a bouquet which was not worth the money I paid. Please do not use this store for your events.

Thumbnail of user susanb1698
3 reviews
3 helpful votes
December 21st, 2023

Doesn't look like online photo, in my opinion. No vivid red Christmas flowers. Carnations are dark pink. Too many big white flowers; should have Christmas red flowers and more of them than overall white look. Not worth $100 for carnations. Do not recommend.

Tip for consumers:
Do NOT rely on reviews from Ava's own website. Google them instead. Hundreds of negative reviews I did not see. If you do order from this shop, ask that they send you photo BEFORE delivery. For $100, they should be happy to accommodate. Will not order from Ava's again.

Shipping
Thumbnail of user richardt1174
1 review
6 helpful votes
March 2nd, 2021

They are garbage and a fraud. Please save yourself the aggravation and don't use them for anything. They do not care about you at all.

Thumbnail of user bradleym269
1 review
3 helpful votes
December 18th, 2021

Ordered flowers on Tuesday for a Friday delivery. Couldn't do it. Told me they would upgrade boquet for inconvience, delivered one smaller then what I ordered. Do not use.

Tip for consumers:
Do not use

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Value
Shipping
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Thumbnail of user vivianp177
1 review
0 helpful votes
March 12th, 2024

I ordered flowers for a funeral with a confirmed delivery before the service.
Avas changed delivery date to/after date of service.
Offered complimentary bouquet as compensation for botched order then notified me that they couldn't deliver that either.
None of the links in emails or text messages connected me to customer device.
Spent over an hour on phone with 2 supervisors who did nothing but say the were sorry.
So now they have my credit card information and I have nothing.

Tip for consumers:
I can’t believe they are still in business.

Products used:
No Flowers

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Value
Shipping
Returns
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Thumbnail of user karolm26
1 review
2 helpful votes
January 26th, 2021

The flowers look nothing like i ordered. Unfortunately i didn't see the reviews until I started looking for a way to. Contact Ava's-- lesson learned will not buy from them again photo is what i got for 95$

Tip for consumers:
don't do it. it's a scam

Products used:
flowers0

Service
Value
Shipping
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Thumbnail of user jeant678
1 review
0 helpful votes
February 26th, 2024

I ordered a very nice, large arrangement for a memorial service. Shortly after I placed the order, they told me the arrangement was unavailable, and said they would upgrade the order at no extra charge. The delivered arrangement turned out to be maybe 1/3 the size I ordered, and the flowers weren't fresh. I am furious! Photos are ordered vs. delivered.

Products used:
Flower arrangement

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Value
Shipping
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Quality
Thumbnail of user jonis126
1 review
2 helpful votes
June 27th, 2022

Delivered my grandma's funeral flowers to another funeral and never supplied them. I contacted them 2 hours before the funeral and they argued with me that they were there in front of a blue casket and my grandma's casket was light wood. I will never use this company again. BEWARE!

Tip for consumers:
Do not use!!!

Products used:
Never received anything!

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Value
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Thumbnail of user megd27
1 review
11 helpful votes
December 15th, 2020

Warning Will Robinson! Warning! Do not order flowers online from Avas Flowers. I stupidly did not verify their legitimacy and got scammed big time. I thought it was a local company. These were $70 flowers and were two days late to boot. When we checked the shop out today they have no rating on the Better Business Bureau, they are not accredited and have many complaints. The 1st photo is what I ordered. The 2nd is what was received.

Thumbnail of user sharlenef5
1 review
4 helpful votes
July 8th, 2021

My husband paid $100 for a birthday arrangement for his mom. When it arrived it was nothing like the picture and looked like a $20 special from a local supermarket. Don't waste your time with this florist. It's a ripoff.

Products used:
The customer service rep checked the pic of what the arrangement should have looked like vs what was delivered and the florist is sending another arrangement tomorrow, but this was such a disappointing experience. Horrible arrangement. They should be embarrassed at the arrangement.

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Value
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Thumbnail of user brigittej34
1 review
0 helpful votes
February 16th, 2024

Order for flower arrangement was placed 02/11/24 for delivery 02/15/24. Somewhat irritated by additional $24.95 service charge plus $9.99 delivery fee (later waived) plus sales tax, not apparent till check out (delivery fee was promoted as FREE DELIVERY). This increased the price $59.99 to $89.61 (50%, even with free delivery!)
Email notification 02/15/24, some items (basket and plants as depicted) not available, to be replaced with equivalent or greater value. 4 day delay in notification, but accepted. Another email on 02/16/24, cannot deliver as ordered, please call. Not willing to call and spend waiting time on automated call centre, asked for full refund. Confirmation received promptly, now waiting to see how long refund takes. Very very disappointed, as flowers were for daughter's birthday. She just recently moved to WI from Australia. AvaFlowers spoilt it for both of us. Will never use again or recommend.

Tip for consumers:
first time user Ava's Flowers. Very disappointing experience. Will not use again or recommend

Products used:
N/A

Service
Value
Thumbnail of user fasilm2
1 review
2 helpful votes
July 15th, 2023
Verified purchase

Avas is the place to order from if you have money to burn and want to be disappointed. At first they added an extra $25 "miscellaneous" charge that I wasn't able to see until they authorized my credit card. Then they weren't able to deliver the flowers as promised. They did refund my money and if you ever need flowers in the Sarasota/Venice area order from Happy Flowers. Ann the owner is a delight!

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About the business

Sending flowers online is easy at Avas Flowers. Our reliable flower delivery services will get your flower arrangements there fast and cheap.

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