AvasFlowers.net

I spent a lot of time selecting a bouquet, giving the name address and phone number of the recipient, writing sympathy card message, giving my name address, email, credit card information, billing address, shipping choice, etc. When I finally got to the last page where you click to pay, there was an expense previously mentioned, almost $22, for a "service charge." This was not for delivery, which was a separate charge. I sent the same review to the company's website, but it has not shown up there. Perhaps they screen the reviews, since I don't see anything but positive reviews on their website.

I place a flower order for same day delivery at 12:00 noon and was promised a same day delivery, only to get a urgent text 2 1/2 hours later confirming that my order would not be delivered until next day.
I specifically ask when I initially place the order if the company was local and if they could ensure me a same day delivery and the representative answered yes! There flower are beautiful, however I have found their customer service and overall service to be sub-standard! I would not recommend this service.

I have never had such a negative experience as I did working with Avas flowers. They lied about being able to make an important flower delivery by a specific date. They double downed on it and confirmed that the flowers would be delivered on the correct date. After trying to block my phone calls, customer service eventually put me through to management who insultingly offered a 10% discount (after the customer service rep had offered 30%). They charge $10 delivery AND and an $18 service fee. The manager listened to the phone recordings and corroborated that his people were not honest with me, yet he still did not try to fix things.
If I could give them a negative rating I would. They really ruined a very special birthday.

Ordered these for mothers day. I am a travel nurse and am often out of town. These were to be delivered the day before mothers day and didn't arrive until 2 days after. Also, the arrangement was very thin looking compared to the pictures and description. They were supposed to be "as pictured." Lesson learned and I will not order thru this company again.

Stupidly selected this company as they appeared to be local to the area I was ordering sympathy flowers for. Placed order and discovered on receiving the invoice in my email that they'd tacked a previously unmentioned $19.95 service charge on (was not a rush order or anything of the sort). Immediately tried to cancel, but going through the online cancellation process yielded no actual way to cancel and just told me my order was in process and someone would be in touch. Tried to call them to cancel for about 40 minutes, could not get through and then once connected could not speak to a person but just bounced around multiple recorded options. No idea if i'll get my money back or not. I don't think this is a real company and there are plenty of legitimate and good options for flower delivery online - I should have checked their address instead of being fooled. DO NOT USE!

DON'T purchase flowers from this company! My nephew buried in Arlington did not receive his flowers the day they were to be delivered. I ordered a month in advance. No photo as promised. Don't know if flowers were ever received.No one knew what happened the day flowers were to be delivered. I was on the phone several times. They tell you lies to keep you satisfied for the moment. I paid plenty for an expensive Thanksgiving arrangement. I'm so upset to think he may not have received his flowers after he fought for our freedom. U. N. Believable. Don't deal with these stupid people.

I paid plenty for a Thanksgiving arrangement.

I spent a great deal of time researching the flowers, writing the order.

Only to have a 24.95 service fee added on. What?

Thank you for wasting my time and being "one of those ethically challenged people"

DISGUSTING.

Ava's adds $25 junk fees that don't show up til after you place your order. They told me they could not find a flower shop to accommodate the bouquet I ordered, so they ordered the pictures you see on my initial review, from another state and flew them in on an over nite FedEx flight charging the above. Any flower shop in St. Louis or St. Louis county could have filled this order, there was nothing special about the flowers.
See my first review if you want to see what was sent as opposed to what they ordered.

This place is terrible. Where do I start. $80 for garbage flowers. Delivered to the wrong address at the wrong time. I even paid extra for a custom order of sunflowers and red roses. I got yellow roses and four sunflowers filled with green garbage fillers. I called and tried to get them to fix the order. They basically told me that they could not do anything about it and refunded me FIVE DOLLARS. How insulting. I cant believe they wasted my time and money. All I wanted to do was send my friend flowers for her birthday. These people have caller ID because they stopped answering my calls. DO NOT USE THIS COMPANY. The ratings on their website are all lies. I should have checked ratings on other websites because theyre all terrible. If i could give less than one star i would!

Paid extra to have an arrangement delivered to my mother on Mother's Day. They never delivered, and never notified me that it wasn't delivered. I only found out after I asked her about the flowers, so I had no option to make alternate plans.
I talked with customer service, and was told I should have known it wasn't delivered because I didn't receive a delivery confirmation. I did receive an order confirmation, and thought that was enough.
I certainly won't ever use Ava's again, and hope you don't get caught in the same situation.

I ordered flowers for a family member's birthday. It is her first birthday since she lost her son. I was guaranteed that the flowers would be delivered ON her birthday. I live 4 hrs away & cannot be with her. Only tonight did I find out the flowers won't be delivered until tomorrow. If you could not fulfill my attempts to let her know she was loved in this very difficult day, then say so. Don't make promises you don't intend to keep! Shame on you!

I ordered a balloon bouquet for someone in the hospital 5 hours from where I live I ordered balloons because I didn't figure they could be screwed up I paid $64 for nine of them the balloons did not have enough helium to stand up the mylar ones total of 6 were all exactly alike they told me they would replace the bouquet and then they change their mind and said I did not contact them within 24 hours. It was not much over 24 hours and that is when someone sent me a picture of the disaster that was sent. Stay away from these people.

I have learned to always call florists before ordering to ask about the flowers that are available. Which, in this case I did. They assured me that all the items in the arrangement I wanted were in stock, I even asked the agent if she was in the physical store and she said yes (LIE). What I got was awful vs what I expected.
Do not use this florist, if you do, you will be disappointed! Never again..

This place is a joke. I ordered a plant as a gift for my step dad's father that passed away and what was received looked nothing like the picture on the website! I spent over $100 and I could of bought a more presentable plant at Home Depot for $10. I am appalled at the customer service. I tried calling and was put on hold for longer than 30 minutes I finally just hung up. After emailing pictures of what I received and telling them I would like a refund and that they could have their ratchet plant back they offered my $10 store credit! Are you kidding me? I will never buy from this place again and I have never experienced such horrible customer service.

This company engages is illegal and fraudulent criminal activity. They will lie and deceive you as well. Do not be fooled by their statement of being in business for 30 years and being a family owned business. I spent over 8 hours trying to get my money back that they stole. The Manager acknowledged that they (Avis Flowers) engaged in illegal and fraudulent criminal activity. You will be hung up on, placed on long hold period (1 hour +) ultimately to get hung up on. This is a sham of a company and I would highly encourage you to conduct business with a more reputable company.