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Kathy M.

Contributor Level

Total Points
100

1 Review by Kathy

  • AvasFlowers.net

9/14/20
• Updated review

After receiving only rude accusations and no resolution from their customer service department, I filed a complaint with BBB and Trust Pilot, posted negative reviews on multiple sites like this one, and even found an email address for the owner, writing him an email about his company's shady practices. That very day, I received a phone call from their corporate office. The employee Apologized profusely, immediately applied a full refund, then instructed me to order a free deluxe gourmet food basket from Ava's Baskets as compensation for the horrible service, and the unacceptable treatment from their customer service dept.
I do not know if these actions would have been taken on their own, or because I launched such an aggressive campaign. But they did go beyond expectations to resolve my issue.

Beware! It's a SCAM!
8/25/20
• Previous review

BEWARE- it's a scam!
BEWARE- it's a scam! Ordered 3 get-well balloons and chocolates for a sick kid, to be delivered the next day. (Also Tricked during call into buying a get well card and ribbon, because all they said was "and what color do u want the ribbon to be? And what do you want written on the card?", as if they were free with order). Instead of delivering the next day, they did a bait-and-switch. They called and told me the chocolates wouldn't be available, and the rest couldn't be delivered until the next day, but for all the trouble I was going through, they'd "throw in an orchid plant". Well, they ended up CHARGING me for that plant, saying I had agreed to pay for it. Then, instead of 3 get-well balloons, they delivered ONE happy birthday balloon, without even a stick or ribbon tied to it to hold it by! And NO get-well card and ribbon, although they were charged for. When I called, they said I had VERBALLY agreed to all these changes during the prior call, (as if I would agree to a birthday balloon for a sick kid). They agreed to refund me $20, meaning I just paid $74 for a tiny bear, and the wrong sad balloon without a ribbon, and all a day late. I filed with BBB, and am disputing with CC. Everyone should, till these scam artists are run out of "business".

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