AutoPartsWAY.ca has a consumer rating of 3.35 stars from 23 reviews indicating that most consumers are generally satisfied with their purchases. AutoPartsWAY.ca also ranks 49th among Auto Parts sites. The most common issues with AutoPartsWAY.ca are around returns, which are more complicated than expected by some customers.
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Looked for a fuel pump for my Ford and APW had he best price and said it was in stock. They told me delivery would take 8 days, but it got there next day and shipped free. Impressive.See positive reviews
How is this company still in business? 8 days ago I sent an email to ask details about core returns. No response after numerous attempts to contact them. Informed CS that I would cancel and return my order if they didn't have the courtesy to reply to me. Sent a return form to the company. 6 days of unanswered emails, unanswered phone calls and being disconnected from chat once they realize that I didn't want to make a purchase but that I had a complaint. On the 7th day I was contacted after threatening to go on social media. Here it is the 8th day and 30+ emails promising to refund my money but my bank account is still empty. Their strategy is to stall and delay until the customer gets so fed up that they finally just walk away from the whole mess. You can see that in some of the other reviews. I used Rockauto a few times but I got greedy and tried to save a couple of bucks and here I am. Big mistake on my part. They may accuse me of affiliation with Rock auto or of writing a a fake review. Not the case. I am just a frustrated and extremely angry ex-customer who doesn't appreciate being scammed. To add insult to injury they sent me an invalid discount coupon. Too much. Do yourself a favor and go somewhere, anywhere else than autopartsway.caSee critical reviews
Tip for consumers: Use Rock auto, at least they don't purposely fool around with the prices, and ship to Canada without any hassles.
Auto Parts in Canada at AutoPartsWAY.ca. Auto Parts WAY Canada offers the largest selection of OEM and Aftermarket Auto Parts in Canada.
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