AutoPartsWAY.ca

. I placed an order headlight lenses for my BMW. I decided to order from these guys because I needed them in hurry. It was supposed to get my order within 2 days, instead it took a week. When it arrived one of the covers was correct, the other was for a completely different car. It was not the same part that I ordered online. I sent them an email explaining this. They replied back by asking for a vin number. After which I did not hear back from them. Ive sent a couple emails since. Its been over a week now. To anyone reading this please. Please avoid this company. They look professional but I can assure you youll be unhappy with the service and parts you receive. They have hundreds of negative reviews on multiple different websites. I wish I had done my research in advance

After a month of back and forth they did refund me, but only after trying to convince me that I signed up for a VIP program which I of course have no idea about as I never sign up for such things after a first buy, and I usually carefully check for any upsales and decline them. Credit card company sent me back to them to resolve the issue since it originated after a proper order. They tried to go in circles driving me mad but that's likely because my case was handled by several people one after the other. But eventually I got my refund. The toughest $20, but I was furious and fighting for a principle.

I put all the information in to the site that it asked for even the engine size. 351 engine. A listing for the oil pan I was looking for came up on screen. I ordered the oil pan and it arrived a week later. It was the wrong one. The oil pan they sent me was for a 302 engine and not the one for a 351 engine. I contacted Customer Service and told them the problem and they sent me a return order. I could return the oil pan. Pay the return shipping and 20% restocking fees. I contacted Customer Service again with my problem and was told to submit the Vin number for my car. They have no listing
For a 1986 Ford Crown Vic with a 351 engine. That was a week ago and no reply..

I purchased a bunch of brake parts, and ended up selling the vehicle without the brake work being done. I went to return the parts (which required me to post them to 3 different warehouses at my cost) understanding that I would be charged a 20% restocking fee. When I got the credit, I calculated the percentage they kept and it added up to PRECICELY 30%. I cried fowl to them and they said I had not returned all parts (... a lie) and that was the reason they kept 30%. Bull**it. They tried to scam me, I caught them.

I've been buying auto parts for over 18 years. I have been working on cars most of my life. When I started buying online a few years ago, I had to import most of what I needed from the US. Many websites pretend to be Canadian but ship from the USA. This is not true with Autopartsway. They ship all their parts from Canada and their prices are in many cases lower. Their website is easy to use, customer service is friendly and shipping is very fast. I have been using autopartsway almost exclusively for the last 2 years.

Ive been watching a specialty fan on their sight for a few days, waiting to decide if it was the correct model for my custom application. I viewed it on sept 1 and printed off the page for reference. The day after I then received a email about their weekend labour day promo going on with a 10% off discount code. Hurray I thought. I log into the site, and check out the fan. And low and behold it went from $519 to $557 in a matter of a day. A magical 7% increase. Wow looks like it just turned that 10% discount into a useless 3% discount. All of the other items on their site did the same thing.

TOTALY AVOID!

I recently purchased the Bosch brake pads for my Car. I was looking for a replacement part that was high quality and would last, and I found it here in Autopartsway.

Searched site with manufacturers part number was 100.00 entered my car and searched again and site has item listed but some made up part number. And suddenly it's 130?
Entered " site made up number" into manufacturers web site and it doesn't register.
You have been warned this site is as crooked as it gets
Shocking the tricks they play

I had multiple packages come at different times and emailed customer service with a question and they responded within 12 hours with the response. Awesome customer service!

They don't put clearly what your buying and then no pic do that it's not what you think it is. Then won't help you figure out a solution. Then a refund would be 20% less to restock even though they aren't clear on what your buying. Also told me they would contact warehouse to get my refund started. Then I was told the exact opposite, I would have to wait for covid to be over, even though they had no problem shipping to me. Basically do anything to make you spend money and wait when you want a return even though not getting car part can be dangerous. They don't care about the customer whatsoever, as some other reviews say the same

Purchased something 6 months ago and now they charged me $19.99 for a "loyalty program" that I never signed up for. They are crooks and steal your money stay away!

The title says it all. Delivery was only 3 days while they told me 5-7. Price was less than half of what my local mechanic wanted. Very happy

Last year i had no problem ordering parts or contacting a customer service rep. Now its a nightmare. They have removed the option to call a service rep. All i can do is enter a phone number and hope they call back.

Ordering parts with their web form is a nightmare. My latest order has been "processing" for over half an hour, and I cant even contact them to get this sorted. Really disappointed in how there service has decreased dramatically. I can only assume they have been purchased by a company that is trying to increase efficiency by reducing staff and relying on BOT's, slow response on email, or hoping the customers are loyal enough to stick around.

Also there is no wish list on the web site, so I put things in the shopping cart for easy reference, then delete the parts I need before buying. However if I put things in the cart then decide to finish shopping the next day, for sure I will get an email reminding me to finish my purchase.

If I have anything in the shopping cart and log into the main page of the site, it automatically redirects me to the shopping cart so I can finish the purchase. So annoying, The experience of shopping on this site makes me feel like all they want is a completed sale, and they use as much automation as possible to make that happen.

Avoid shopping here if you can, there are many other Canadian sites to buy parts.