From ordering to delivery was smooth and seamless. Notifications and free shipping along with the best price!
Website was easy to navigate and find what I was looking for. Price was good and shipped out quickly. Install was pretty straight forward and quality is top notch. Super happy with purchase.
This was a good transaction, easy to buy, and set up an account. Fast shipping, order came in two days, from Ontario to the most Southern part of Nova Scotia. I wish other storys shipped this fast. Thank you.
Absolutely horrific! Should have read reviews in advance.
What business sells things that they "do not have in stock", takes your money in advance and then tries to sell you a similar product after.
When you agree to the different product then they start with the shipping games!
Try their phone number... oh wait it doesn't even work!
BRUTAL! Now fighting with PayPal to get money back as still no tracking number or product!
AVOID THESE GUYS... vehicle part suppliers are everywhere... call them first!
After researching and deciding that getting another Bakflip was the right choice for me I searched for the best deal. AutoEQ was the least expensive. The website was intuitive, easy to order, the product arrived within a week. The product quality was good, installation was straight forward and it looks and works great. I had a BakFlip on my Tacoma for the last 16 years so I knew what to expect.
Really happy with the recent purchase from AutoEQ.ca.
They had the best price for the tonneau cover I had been looking for.
Received item within 4 days
Ordered a $2600 Amp Research power step. It did not fit. It's been 3 weeks of trying to get someone at Amp Research to respond in some manner to the issue.
My recommendation is buy elsewhere. Follow-up support is poor and can be none.
Delivery was extraordinary, overnight, the installation was slower than I was led to believe (maybe it was me or instructions).
Quality and fitting is great so far.
Easy ordering process. Website helps you choose your rack based on truck make and model to ensure the correct one is ordered. Delivery was fast and I was provided with a tracking number for progress on delivery. Overall great experience.
Excellent online experience, easily found what we were looking for. Competitive prices while we shopped around.
Front foor Delivery within a few days after we ordered. Def will shop again with AutoEq.
Start to finish the whole ordering process was great,, particular item I chose wasn't in current stock, they gave me options to choose from, processing and deliver was quick with staff following up with me the entire time,, we'll done can't wait to install once new truck arrives
I ordered an Adarac truck rack recently, the order was placed on a Saturday afternoon and arrived at my door by Tuesday! Adarac is a quality product and this will be my second one. Product is very well made and sturdy for kayaks and building materials.
The website is very user friendly. Overall, a good buying experience. This is the way online shopping should be.
I ordered 2 items for my truck, had shipping issue since I live in Manitoba. One piece took an extra week to come in, had no way to track packages after they were in Manitoba. It all worked out in the end.
Easy to find what I was looking for and the ordering process was quick and simple. The AutoEQ team followed on the order to verify that the correct part was being ordered.
Items was shipped in record time. In digging into it a bit there is a local storage/distribution hub where it was stored and shipped from in the community I live in. Would have been nice if I could have just went there and picked it up. Cover does not seal as much as I had hoped especially at the back left and right corners. I don't know how I would possibly make it and tighter but andly tips are welcome! Overall good experience, and sleak design.
I received my order and it was very easy to install. Only one problem. The latch on the left side rail was not the right one. I received a regular latch instead of the special latch for the Ridgeline. I had to phone TruXedo and they sent me the right latch. Now everything is good.
Item arrived in 2 separate boxes 2 days apart. Not happy about that.
Item doesn't really fit a 2017 F150 with a tonneau cover. Modifications to the tonneau cover and a whole lotta finagling were necessary.
Upon placing my order there was a couple day delay in receiving a confirmation which had me slightly worried but in the end I ordered and received my product within a week, very pleased
Prices were better than everywhere else, shipping was free, and my tonneau cover showed up the next day (Alberta). Can't ask for anything more than that. Good job!
The part which I ordered was received when expected, well packaged and in good order. Installation was simple, thanks to the explicit instruction received. Thank you!
Overview
The company has garnered a generally positive reputation for its fast shipping, competitive pricing, and user-friendly website, leading to high customer satisfaction regarding the purchasing experience and product quality. Many customers appreciate the efficient order processing and timely delivery. However, concerns have been raised about stock availability, communication issues, and inadequate customer support, particularly regarding returns and problem resolution. While the majority of feedback reflects a favorable buying experience, the recurring issues with customer service and fulfillment highlight areas for improvement to enhance overall customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members