AutoEQ.ca

Very pleased! Easy to use site; lowest price, very fast shipping! Excellent experience!

I ordered a tonneau cover and step bars
No hesitation to charge my credit card right away, after 5 business days and 2 emails I get a response confirming the model of my truck. Then 2 and later I get a tracking number.
After I received the tonneau cover I noticed the clip to buckle it closed is broken so I send an email with pictures and again no response.

If you try to call customer service it doesn't even ring and goes straight to an automated voicemail.

Excellent fit and finish. Very happy with the look on our new Maverick!
AutoEQ.ca shipped quickly, and product was exactly as advertised.

Was really happy with everything once I ordered but again, I tried to get a hold of you guys multiple times by phone and email before ordering my running boards to confirm size and fit because I have a dually with a mega cab and never got one response, so that was a little disappointing. Hopefully they fit!🤷🏻

Your prices are very good. However, after a purchase you do not receive a email receipt as confirmation of your purchase. When I am spending hundreds of dollars I expect this. As well, phoning your business is a waste of time. There is NEVER anyone available to talk about an order or concerns. I had to use email. I found out that if you do not use the specific email contact service on the website, your emails go unanswered. This causes me worry. If you do use the email on the website ( that comes up when you ask for support) you do get a quick response. This should be explained, with a big red arrow pointing to it to stop confusion and frustration for the customer. But to be perfectly honest the experience was miserable, ending with seat covers delivered in a box that was badly damaged, having to pay customs ( I was reimbursed ) and a lot of anxious waiting for e-mails that did not come, sometimes making me think your site was a fraud! I have received friendly e-mails from customer service when they did come. You did deal with the customs issue quickly.
You guys need to fix the phone system. That is absolutely unacceptable in this day and age. I tried 30, yes 30 times one day, using both options available to me on the phone menu and still....no answer. I like the products and prices but there is more to being a return customer than that. Most of the buying experience was spent in frustration. I am a disabled veteran, and unfortunately do almost all my shopping online. I expect better.

Excellent service, quick delivery, easy install! Received within 3 days of ordering. Install was easy with instructions that were clear and concise.

Price was good, only half the order came took a few days to get ahold of someone who could help me, order was finally filled. They need someone answering the phone I left several voicemails along with emails etc. Called the HQ of the company and they transferred me to a Chrysler dealer in the Toronto area.

Great product. Easy to install. Very quick delivery.

The part which I ordered was received when expected, well packaged and in good order. Installation was simple, thanks to the explicit instruction received. Thank you!

Got my order quick everything I wanted already installed looking great I would definitely order something from this place again very pleased!

Still waiting for my order.I still have not received a tracking number or verifacation if the wheel well covers have been shipped

Upon placing my order there was a couple day delay in receiving a confirmation which had me slightly worried but in the end I ordered and received my product within a week, very pleased

Prices were better than everywhere else, shipping was free, and my tonneau cover showed up the next day (Alberta). Can't ask for anything more than that. Good job!

Good. I have not opened the box but it's in good shape. I'm looking forward to assembling

Start to finish the whole ordering process was great,, particular item I chose wasn't in current stock, they gave me options to choose from, processing and deliver was quick with staff following up with me the entire time,, we'll done can't wait to install once new truck arrives

I had problems with ordering and never received any communication- found I was charged for 3 sets and later told two were out of stock! So why was I charged? Anyway one set has arrived and I am having them installed on Tuesday. I called and left a message and no one called me back and I received no notification of the out of stock items. Poor communication!

I have been trying to get a hold of autoeq since August now with a possible warranty issue on my seat covers and they will not get back to me. I have emailed them, called them, and submitted an online request form and they never seem to get back to me! Obviously haven't been trying everyday because life gets busy but I have made numerous attempts to get a hold of them and resolve this.

I ordered an Adarac truck rack recently, the order was placed on a Saturday afternoon and arrived at my door by Tuesday! Adarac is a quality product and this will be my second one. Product is very well made and sturdy for kayaks and building materials.

The website is very user friendly. Overall, a good buying experience. This is the way online shopping should be.

All questions were answered, follow up to ensure the correct item was ordered and delivery was quick.
Thanks for a great experience.

Excellent online experience, easily found what we were looking for. Competitive prices while we shopped around.
Front foor Delivery within a few days after we ordered. Def will shop again with AutoEq.

False advertising, rude staff, damaged product
Also I email all of their positive reviews and still waiting to hear back from all ( company created its own fake positive reviews)
Will not recommend this as I paid for the shipping with the product and now I am receiving invoices from delivery service to pay them 300.
This place is a scam

Had a terrible experience. They sent me used dirty broken mats, I requested for a refund. It has been almost 2 months now and we didn't get our money back. We sent the mats back to them and we know they received them ( we were tracking the parcel). They also wanted to charge us 20% for a refund. What a scam and please don't buy anything from them.

Very happy with delivery service. Strong packaging assured contents remained undamaged. Can't wait to add to my truck.