AutoAccessoriesGarage

I ordered a cargo mat for my specific make of vehicle. It didn't come close to fitting. Contacted the company and sent pictures. I did this within minutes of receiving it. They said it looked used and would not do anything. Wish I had read the reviews first. What a sorry company.

Its my fault, I should have checked the reviews before purchasing anything from them. My order has not been shipped in over 2 weeks now and I have to wait for them to find a time to get me an update on my order or refund. This site is a total scam.

We ordered floor mats allegedly designed specifically for our model. The mats were poorly made and did not fit the car in several places. In fact, it was necessary to remove the floor mats to use some of the automobile's features. Despite the claim on the website of "If you are not 100% satisfied with your purchase, return the item within 30 days for an exchange or refund.", after several communications with the Seller, we received a partial refund of slightly over 50% of the purchase price - So much for "100% satisfied".

The purchasing process went pretty good. I felt like I got the cover at a decent price. The only concern I had was when it showed it had shipped via FedEx, but FedEx tracking showed they had never received the package. I found out the shipping info was supplied by the manufacturer, Undercover! A few days later it showed up at my house, delivered by Pilot, not FedEx. Overall, I'm satisfied with the transaction! The cover was easy to install, about 2 hours, and it fit perfectly!

Their customer service is absolutely horrible! Been trying to get answers for where is my products I ordered weeks ago. They just do the run around saying they don't know. I would NEVER recommend this company! Nor will I do business with them again. Absolutely disgusting company!

DO NOT PURCHASE FROM THIS COMPANY. I ordered front and rear mud flaps for my truck $198. Not cheap. The front did not fit. I called customer service. They wanted me to take pictures and a video showing they do not fit. What a bunch of BS. It gets better. You as the customer need to pay to return any items. They make you call and talk to their high school drop out customer service staff. It's like talking to a loaf of bread.

I purchased a full set of husky floor mats for my wife's car. I received tracking info on my order that I could not track. The tracking info does not show up on UPS website. I emailed their customer service and they informed me they are waiting on the shipping company for the updated tracking info. Isn't that their responsibility? One of my items showed up 6 days later. Still missing the remaining two items I ordered with no tracking information.
+Never again will I use a 3rd rate company!

Ordering takes forever and after few days, you wait order to be shipped, but instead you get email that order can not be complete up to 60 days. Requested refund, but refund takes another 5-6 business day, and another 5-6 business days to receive you money back. What is that?

DON'T buy their products. Their products do NOT have the quality they promote. They have no credibility whatsoever. The description of their products is NOT related to that of the manufacturer. Representatives misguide customers when making a claim. The worst company for car products.
They kept me waiting for a response for more than 3 weeks giving misleading information about the claim until the very last minute I contacted the warranty staff who were not aware of any claim until I called. They explained the details of the product that does not match what the seller is advertising in their public web page in terms of weight.

Purchased a soft tri fold tonneau cover, Tonno Pro for my 2022 F150. Had this same type of tonneau cover for 13 yrs on my other truck and never had a problem. This tonneau cover when it rains bows with deep pooling water between spacer bars, enough water laying on it you cannot lift it to open it. When I contacted this company they said it is normal and water will come off when vehicle gets driven and refuse to exchange it. The material is either poor quality or the spacer bars are not correctly placed but they said it was installed and now used so they refuse to do a return for an exchange. How can you find out that something is wrong with the item if you don't put it on and try it out! Buyer Beware.

Horrible customer service and the employees don't know anything about the product. When you go to return the item they charge you restocking and shipment when the employee misinformated you and they can see it. Stay away. The sell the items on Amazon cheaper.

I bought a set of Cover King seat covers from here, they came made incorrectly, the centers were seriously crooked on both seat back and bottoms, After a bunch of back and forth emails I had to wait for them to contact Cover King and their response was to "just pull them a little" instead of sorry your seat covers were made by a drunk blind guy. Sent them back only to get jerked around by having to deal with different people each time, finally got a refund minus $67.39 unknown fees, although they say no restocking fee if the parts are wrong. Seriously, these guys are scumbags, and Cover King has garbage quality and bad customer service as well. Avoid buying here like you avoid getting herpes.

I ordered a Tonno-Pro Cover LR-6001 for my Honda Ridgeline, the product arrive in under a week. The price was great for what I wanted to pay. I am 70 years old and it took me about 90 minutes to install counting breaks and talking with my neighbors. I could not be happier with both Auto Accessories Garage and the product. Looks great and serves the purpose I bought it for.
Thank you Auto Accessories Garage for making this experience a 5 STAR...

I recently bought seat covers for my 2018 truck and they wasn't correct so I'm being charged 70 bucks for a restock and return fee. Totally disagree with their ways. There's better places to order.

Customer service called me because I have different billing and shipping addresses. Guy was super creepy about it, kept asking why I live in Florida, and why I am currently working in Memphis. Real over the line conversation. I finally told them to just give me a refund. I feel like that guy is going to visit my house based on the fascination he had with my personal information. He didn't have a question relating to my order, just wanted to ask personal details about my life and what properties were vacant. Um, no thanks serial killer.

Do not do any business with this company. They are a total rip off. Items on there website are deceiving and not correct. You will be charged shipping and restocking fee that is outrageous for returned items. Even though it was not your fault for this misinterpretation. They will defend themselves by saying it's our company policy. Beware!

I ordered weather tech mats for our keep, when my husband installed them they didn't fit properly leaving gaps on the sides. I phoned customer service and they requested photos which I sent. I waited a few days heard nothing from them, I phoned again and was told that they didn't receive the photos and asked for more. I resent the photos and still nothing from auto accessories garage. I was then contacted via email from Affirm saying my payment was late, I still owed 15% restocking fee, return postage and 29.99% interest for the days I was waiting to hear from auto accessories garage. The end result was I ended up paying affirm $72.50 for a product I never used and was clearly defective. If I didn't pay they would report to the credit bureau. When I am paying over $300.00 for a product I expect it to be perfect.
Patti irwin

Buyer BEWARE! Do not order from these people. They have the worst customer service ever! They are very rude and they make it impossible to speak
To a manager. I ordered a part from them which was supposed to arrive within 2 Weeks and 3 weeks later I was told my part was on back order and it would not arrive for another 3 weeks! They offered no proper resolution for their lack of communication and my wasted time! They didn't even apologize about this. Don't Buy From Them!