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AuthenticateFirstReviews 215

2.7
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AuthenticateFirst Reviews Summary

AuthenticateFirst has a rating of 2.7 stars from 215 reviews, indicating that most customers are generally dissatisfied with their purchases. AuthenticateFirst ranks 106th among Business sites.

service
68
value
67
shipping
30
returns
26
quality
53
California
2 reviews
1 helpful vote
Follow Natalia M.
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Wow! Wow! Wow!
April 22, 2023

Thank you for your high authentication speed! I used your service for the first time and will definitely use more. A very friendly site and a great photo selection feature for the certificate. Of the declared 24 hours, it took you 2,5 hours and you're done! Pure delight! Thank you! (For comparison, Real Authentication last time took 47 hours out of the declared 24 hours‍) Thanks again!

Date of experience: April 20, 2023
G N. AuthenticateFirst Rep
over a year old

We sincerely thank you for the review! We are so pleased to know of your positive experience with Authenticate First! We hope to work with you again.

Colorado
2 reviews
1 helpful vote
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I recently had the pleasure of engaging the services of Authenticate First for an item I suspected to be counterfeit. To be honest, I was quite anxious about having the item reviewed, as it was an exceptionally convincing fake. The telltale sign for me was the distinct chemical odor it emitted, but apart from that, it seemed almost indistinguishable from the real deal to any normal consumer.

My experience with Authenticate First was nothing short of extraordinary. I was particularly impressed with the meticulous analysis provided by Gina, one of their dedicated experts. Her keen eye for detail and profound knowledge of the nuances in the logos, packaging, and other elements of the product left me feeling confident in the final verdict and report. Gina's comprehensive report surpassed my expectations, exposing even more discrepancies than I had initially identified.

Understanding the urgency of my situation, I opted for the rush service and the extended report. Authenticate First delivered impeccably on their promise, providing me with a legally admissible document in less than 12 hours from the time of submission. The promptness and professionalism they demonstrated were truly unparalleled.

In summary, entrusting Authenticate First with your concerns will bring you the peace of mind and confidence you deserve.

Date of experience: March 21, 2023
G N. AuthenticateFirst Rep
over a year old

Thank you so much for taking the time to write this spectacular review. We truly appreciate it, your business and your trust in Authenticate First!

New Mexico
1 review
1 helpful vote
Follow Cynthia A.
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I tried Authenticate First for the first time today. I gave them 3 items that I was already fairly certain were real. I wanted to see what their thoughts were. All 3 items came back as authentic. One had some other information about the item, which I believe was also correct. I trust them and I'm thankful to have a certificate of authenticity to give my buyers.

Date of experience: July 9, 2022
Tennessee
5 reviews
13 helpful votes
Follow Johnna J.
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I uploaded all the photos Authenticate First required on the first submission. That included the Christian Dior Logo on the inside of a Dior belt and the words "PARIS" are very clear in the photos as well.

I get a request for a picture of the serial number from Authenticate First (if they knew what you were doing you would know Christian Dior belts do not have serial numbers) AND a request for a picture of the county or origin stamp... well... they ALREADY have a picture of it from the original submission.

I asked the chat they have on the website what was going on but go ZERO responses. They do not have a functioning email either. The website says to contact *******@authenticate first and it just bounces back any email you send.

I submitted the same exact pictures to another authentication company and got my results in just under 3 hours.

Date of experience: April 28, 2022
G N. AuthenticateFirst Rep
over a year old

Hello; Thank you for the review. I wanted to follow up to let anyone reading this know that we canceled your order due to your inappropriate rude behavior. We do not tolerate it. You were issued a full refund and your account has been blocked.

Finland
3 reviews
0 helpful votes
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Once per 6 month
April 21, 2022

Once in a half of the year my man gives me cash to buy myself a bag. So i always use authenticatefirst

Date of experience: April 21, 2022
Texas
1 review
2 helpful votes
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I wasn't going to post anything publicly because I hate going online and saying anything, but this was truly a very childish encounter I had and I have been ignored a lot when I have asked to talk to someone higher up

+9
Date of experience: March 18, 2022
G N. AuthenticateFirst Rep
over a year old

Customer was rude and refused to believe her 2 fake Chinese made Louis Vuitton are fake. We did all we could but she would not accept it and demanded a refund for no reason.

North Carolina
1 review
0 helpful votes
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Fast turn around
February 22, 2022

I stumbled upon a sale for a vintage Chanel bag/a rare one. I refuse to support counterfeit sellers. Having it authenticated put my mind at ease tremendously - and now I'm confident the bag I'm carrying is not only rare but authentic.

Date of experience: February 21, 2022
Virginia
1 review
4 helpful votes
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I sent a fendi bag in for authentication to both Authenticate First and Real Authentication (which is MORE reliable) and AF came back in authentic whereas Real Authentication said the bag was real. I asked Authenticate First to re-asses to bag and they have horrible customer service. The owner says " We understand that another service may provide a different opinion, however, that does not make our opinion wrong just because it's the opinion you want to accept."

How unprofessional!

Save your money and your time and go elsewhere

Date of experience: September 10, 2021
G N. AuthenticateFirst Rep
over a year old

Hello; we wanted to address your concerns. The "other" authentication service is not more reliable than AF. I don't know what makes you believe this, but it is wrong. I'm not sure what you mean by "at least refund me if you don't take your authentication seriously." When or what makes you believe we did not take it seriously? In fact, we stated we stand behind our expert's opinion. I'm sorry if you are upset with the opinion, but that does not make it wrong. You asked us to re-review the item based on another service who gave you a different opinion, that's not how this works. The correct course of action in situations like this is to have a 3rd opinion from another service. What you do after that point is up to your discretion.

Philippines
1 review
0 helpful votes
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Great service!
August 24, 2021

Had a bag authenticated and I experienced a smooth, professional transaction. Will definitely avail their service again!

Date of experience: August 24, 2021
Arizona
1 review
0 helpful votes
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5 star review
August 3, 2021

I have always gotten fast and accurate authentications done for several bags. Easy and simple. Thank you!

Date of experience: August 2, 2021
California
1 review
0 helpful votes
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Great fast service
July 20, 2021

I used them when I bought my jumbo Chanel off of fashionphile. They literally got back to me in ten minutes to let me know it was real. Super fast and easy

Date of experience: July 20, 2021
Malaysia
1 review
0 helpful votes
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Fast and accurate
June 28, 2021

My requests so far have been accurate and the results received very fast. Kudos to the team and authenticators!

Date of experience: June 28, 2021
Italy
2 reviews
6 helpful votes
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High recommended
May 22, 2021

Smart to use, fast on answer, great experience and customer service, I suggest this website for expertise, I used the service for Givenchy, Saint Laurent, Yurman and Celine.

Date of experience: May 21, 2021
Oklahoma
1 review
0 helpful votes
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Great investment for your investment
May 20, 2021

Very professional authentication process, gives you peace of mind and nice to have authentication if you ever want to sell your item.

Date of experience: May 19, 2021
Maryland
1 review
0 helpful votes
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I was shopping for authentication services online and was very glad to find AuthenticateFirst. The process was quick and easy. The fee is reasonable too. I'll definitely comeback and recommend it to my friends.

Date of experience: May 6, 2021
Georgia
1 review
0 helpful votes
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Louis bag
May 7, 2021

I sent in pictures of a bag I bought from Fashionphile. They guarantee authenticity, but I wanted to be sure I was getting the quality of product that I expected.

The process was easy, and I heard back rather quickly... to hear it was authentic.

Date of experience: May 6, 2021
Viet Nam
1 review
0 helpful votes
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Five star
May 5, 2021

Very good services, fast and secure, i have been used it alot, very happy
Really recommend to everyone

Date of experience: May 5, 2021
Florida
1 review
0 helpful votes
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Have used many times in the past. Always happy with the quick response. Will continue to use again and again!

Date of experience: May 3, 2021
Texas
1 review
0 helpful votes
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Quick and easy
April 20, 2021

Awesome experience with this website. They are always quick to give me authenticity and do a great job at it!

Date of experience: April 19, 2021
Mexico
1 review
0 helpful votes
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Fast and easy
April 7, 2021

Very good company, I will use their services again! Fast, easy and trustful. Best company tonauthenticate high end products.

Date of experience: April 7, 2021

From the business

World wide luxury handbag and accessories authentication services. We authenticate for both buyers and sellers. Is that handbag real? Authentication is necessary to avoid scams.


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