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AuthenticateFirst

How would you rate AuthenticateFirst?
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GB
1 review
0 helpful votes
Follow Mahima A.
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Unbeatable service!
September 29, 2019

This is the first time I used AuthenticateFirst, and I will definitely not be my last! They gave very clear instructions on how to upload photos (video tutorial included!) And also an estimated turnaround time. The turnaround was in fact quicker than estimated and I received an answer within a few hours.
This is genuinely an amazing company, great service and lovely staff. You have a loyal customer here now in the UK! Can not recommend enough! Thank you again.

Date of experience: September 27, 2019
Kazakhstan
1 review
1 helpful vote
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Marta from Sweden.
I have collected LV and Chanel for 6 years, mostly bags, and i buy mostly pre-owned. I have received bags with receipts to turn out being super fakes. With their help i received refunds. I´m very happy and satisfied with the help that i have received during the years. I would never take the risk to buy pre-loved without their help. There are so many dishonest sellers. You cant trust anyone. Thank you so much for all your help i´m so grateful.

Date of experience: September 19, 2018
Australia
1 review
14 helpful votes
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I am beyond pleased with the quality of customer and authenticating service by Authenticate First. Your website is informative and easy to follow. Your service is also value for money for the peace of mind you get, and the turnaround time is testament to the overall quality outfit AF is. Thank you for taking the time to authenticate my beautiful vintage purchase. I'll definitely recommend and use your service again, no hesitation at all.

Date of experience: December 21, 2019
Washington
1 review
0 helpful votes
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I chose to use Authenticate First after finding a designer top at the thrift. I wasn't sure if it was authentic, so I spent the extra money to check. I'm glad I went with my gut because it ended up being a replica.

Date of experience: April 5, 2021
Kentucky
1 review
0 helpful votes
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I have been extremely satisfied with the services Authenticate First has provided my store over the past few months. They have been fast and efficient whenever I have used their service, asking questions and returning answers promptly. I would definitely recommend using them!

Date of experience: April 5, 2021
Florida
2 reviews
14 helpful votes
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Great service
January 17, 2020

The service is fast and easy to request. I was able to certify that the item that I have bought as an authentic item, was actually a fake one, and I could get my money back. It's totally worthy the small fee!

Date of experience: January 15, 2020
Texas
1 review
18 helpful votes
Follow Tam k.
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I sent them a Chanel bag to authentic for me. I sent it filled with paper and carefully wrapped to avoid damage in transit. When they received my bag took about 4 days to authenticate (not the 2 mentioned on the website). She let me know it was shipped. I had to request tracking number to make sure of what was going on while I'm transit. When I received my order I was shocked the way they sent it back to me. The purse was folded up, no protection, creases all over... it was really really bad. I'll post pictures. I would definitely not recommend them to anyone. Go with leather surgeons. They authentic as well as treat bags. They make sure all bags are sent back with care. Needless to say I will not use them again!

Date of experience: November 27, 2018
G N. AuthenticateFirst Rep
over a year old

You have a Chanel Boy Bag - this style cannot be "folded" up. We send the bag back with all of the packing materials and used the same box. If there's an issue w/the way it was received, get into touch w/the post office to file a complaint, because they must have damaged the box and it's contents. We are happy to supply your tracking # and help w/claims.

California
1 review
1 helpful vote
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Great turnaround
August 16, 2018

Authenticated my online purchase, quick turnaround. Happy with the service, will use again. I feel confident with their opinion on the product, even spotted a near-miss when I almost purchased a fake.

Date of experience: August 15, 2018
Virginia
2 reviews
13 helpful votes
Follow Sharon J.
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I have used AuthenticateFirst on numerous occasions for designer handbag authentications and have always been extremely pleased with the service I received. I felt that the authentications were honest and thorough. Turnaround time was prompt and questions were answered in a timely manner. I would highly recommend using AuthenticateFirst for your authentication needs.

+1
Date of experience: December 13, 2019
Argentina
1 review
12 helpful votes
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THANK YOU
November 28, 2019

Authenticate first is reliable, efficient and trustworthy. I got my CELINE bag authenticated and they responded promptly. I am definitely glad that I reached out to then rather than stay in doubt about the authenticity of my bag.

Date of experience: November 28, 2019
nancy b.
Georgia
1 review
1 helpful vote
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Very helpful staff!
August 20, 2018

I was very pleased with the service I received from AuthenticateFirst. They were more than helpful and quick to respond when I had questions. I had trouble uploading my pictures and they helped me with that. I would definitely recommend them to anyone that needs to confirm their purchase of a high end item that needs to be verified.

Date of experience: August 19, 2018
Louisiana
1 review
0 helpful votes
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Easy and fast!
April 5, 2021

Authenticating through Authenticate First was super easy! Just upload pictures, they review, and you get their expertise on whether the item is authentic or not. They also have varying options of in-person mail in or online or certification. Lots of options! Quick and easy to work with!

Date of experience: April 5, 2021
Canada
1 review
10 helpful votes
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Trustworthy
October 18, 2019

Very quick, very fast, very thorough (asked for 1000pics., lol) but this is how you know your item will be turned upside down, inside out, and studied 100%, It is not oh yeah is real or yeah is fake, it is a thorough and professional job. The result might not be what you like to hear, (in my case it was a really good replica) but it gives one peace of mind. Thank you again

Date of experience: October 17, 2019
Nevada
1 review
0 helpful votes
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Fast turnaround
March 30, 2021

I had to get a quick turnaround on an item and it was a Sunday. I expected to get it the next business day but I got it later that night on Sunday! I have authenticated four items already. Will come back

Date of experience: March 29, 2021
Texas
1 review
0 helpful votes
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Totally FAST and ACCURATE!
April 1, 2021

I never skimp when I want the most accurate authentication with FAST results, which is why I have turned to Authenticate First for all of my authentication needs! I have been using their service now for over 15 years and I am a true customer to the core. Like you, I am super anxious for results and I typically receive the verification the very next day and sometimes even the SAME day! I have no desire to use any other authentication service period, as there is no need. I have always received the utmost reliable and informed information throughout the many years. The new website is very impressive and easy to navigate.

Date of experience: March 31, 2021
GB
1 review
0 helpful votes
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I wanted my item authenticated and as I always do(Read the reviews) it's a highly recommended company. And I have to say, It was easy to upload the photos. Checked and responded by experts. So This is a 5* authentication company. And I would definitely recommend this company. For someone like me who has done they're homework reviewing companies. Thank you so much

Date of experience: August 15, 2019
California
1 review
2 helpful votes
Follow Louis G.
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I sell on the web and one of my sales was saying that my goods was not real. So to protect me I paid for there service and for 20/25 I was so happen with the out come. So now I use them for piece of mind. I have used them for my pre loved bags and to know that your hard own money for a bag did not go to waste. And so nice if the bag you have that you bought on the web is fake you can upscale and use it in your behalf,, thank god for this service. LZ

Date of experience: February 18, 2019
California
1 review
0 helpful votes
Follow Marla B.
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I'm very excited to have found this site for my Authentication needs. At first I was skeptical because I've have never used any authenticate service but I decided to give them a try! And I'm so glad I did. This company is professional and has super fast service. I was so impress with their turnaround for service. It's so easy to upload your picture to their site. Great experience! I highly recommend this service to anyone looking to get peace of mind about any authentication. Will be back for sure :)

Date of experience: March 4, 2019
Delaware
1 review
1 helpful vote
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So grateful!
May 14, 2019

Love how easy it is to use this service and for the prompt and courteous customers service. I live at least 2 hours from any store where I could do this in person and this site much quicker and convenient.

Date of experience: May 13, 2019
Colorado
3 reviews
25 helpful votes
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Your response to me is a half-truth because you did refund me my money but the damage has been done because I have already paid the seller and now the credit card is going after my $#*! due to your humongous mistake. You said then that you would be sending me a document so that I could submit if I decided to present a dispute and that never came to me so you are lying. But I have not rested and now I will be taking legal action against you for your incredible disastrous mistake. You giving me my money back due to your mistake is not doing me any favor. I am out the more than $2,000 due to your inept and unprofessional service. I have already reported you to the Better Business Bureau also. Just waiting to present my small claims and will make you accountable. Ladies please check reviews/complaints regarding these scammers.

Date of experience: June 24, 2019
Mary T. AuthenticateFirst Rep
over a year old

I'm sorry to hear about your bad experience. We're normally known for our exceptional attention to detail, and we regret that we missed the mark. We have refunded you the price of the authentication and provided free claims service.

Overview

AuthenticateFirst has a rating of 2.7 stars from 215 reviews, indicating that most customers are generally dissatisfied with their purchases. AuthenticateFirst ranks 54th among Business sites.

service
68
value
67
shipping
30
returns
26
quality
53
+40