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AuthenticateFirst

How would you rate AuthenticateFirst?
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Wisconsin
1 review
0 helpful votes
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Quick
August 23, 2019

So happy with quick turn around. I sent several pictures to make sure they saw the bag in every way. I thought the bag was authentic because of who I purchased it from, but wanted a second opinion. So happy. Thank you guys so much! Will definitely tell anyone needing this type of service to use your Authenticate First.

Date of experience: August 21, 2019
Michigan
1 review
22 helpful votes
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They Deliver!
May 23, 2019

I just used them for the first time. I needed to authenticate two handbags and was struggling to find someone local, or online, who could do it accurately, quickly, and could be trusted. I somehow found their website and after reading it through, decided to have them authenticate the items. I sent my photos to them on Sunday night. By Monday night, I had a determination on both of them. They delivered on their promise, and now I have my answers. I will definitely use them again!

Date of experience: May 21, 2019
Canada
4 reviews
2 helpful votes
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Very fast and Reliable Service
March 30, 2021

I have used their services a few times as well as other companies and always came back for the fast and reliable service from Authenticate First. I have been buying luxury items for decades and find it so important to have such a service for re-selling to Buyers to give confidence to them plus higher selling prices for me. Authenticate First is easy to use via website or their handy app but you must use high quality photos and great lighting, duh, poor photos don't sell anything! Communication is great, login to see your messages, use their chat if your email is unreliable as some can be. This is a fantastic tool for anyone in the luxury market these days and their fees are such a great value and can't be beat!

Date of experience: March 30, 2021
Canada
1 review
0 helpful votes
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I've used AuthenticateFirst a few times now when I'm just not sure about an item. They are pretty quick at either authenticating or asking for something else they need to see. I've been unable to locate serial numbers and they tell me where exactly to look. For the price and speedy help, they are my go-to authentication company

Date of experience: March 29, 2021
Virginia
1 review
18 helpful votes
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*sigh*
December 20, 2016

You cannot argue with a company that doesn't use common sense and is out to just make a buck. Don't fall for it, people. Look up their reviews - there are a TON of bad ones. TONS. And the fact that the company isn't willing to look into bettering their shady practices or even speak to people in a more kind and less condescending matter, really says a lot about their legitimacy. Some people live with themselves only because they are in denial about their bad behavior. Shame on you, AuthenticateFirst.

Date of experience: December 20, 2016
G N. AuthenticateFirst Rep
over a year old

Not only does our business authenticate via photos, but so do many others. If it was not a trusted and proven method, big companies like Tradesy would not hire us. I'm sorry if you are not familiar with the practice, but that does not make it any less legit. Instead of making FALSE ACCUSATIONS why don't you get your own authentication? There are very few businesses who authenticate in person, so it will not be an easy task.

Pennsylvania
1 review
1 helpful vote
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Huge Relief
September 24, 2019

I'm so happy this company exists. I've been so worried about a recent online purchase and they put my mind at ease. I recommend using this company for authentication purposes BEFORE you buy. The cost is incredibly fair and they provide quick service.

Date of experience: September 23, 2019
New Mexico
1 review
2 helpful votes
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Excellent!
December 27, 2018

I have had many bags and several belts... as well as a scarf or two examined by the terrific gals at Authenticate First. I have found them to be exceptional, professional, prompt and courteous. Its such a great service to quickly and efficiently determine if your item is authentic. Authenticate First takes time to thoroughly research the piece in question! I will use their service with confidence for years to come.

Date of experience: December 26, 2018
Illinois
1 review
12 helpful votes
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I wish I had heard about Authenticate First sooner! As a buyer of high end clothing and handbags online, I'm sometimes left with the nagging doubt that I bought a fake. Someone suggested trying this service, and I had them authenticate a Chanel bag, and found it was indeed a real one, leaving me much happier with my purchase. I plan on having all of my high-end clothes and bags authenticated by them. As a seller, I like to authenticate my items to increase sales and leave my buyers confident in me. Their service is reliable and reasonably priced for doing so. That said, you MUST send a lot of clear, high-quality images. I mean come on, they're doing this online so you have to give them plenty of images to work with!

Date of experience: January 15, 2020
Mary T. AuthenticateFirst Rep
over a year old

You are so right, high quality and in focus images are a must for online authentication. The photos are our eyes, and they need to be 20/20 to ensure we don't miss a detail!

Tennessee
1 review
7 helpful votes
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Great experience!
October 25, 2019

I used Authenticate First due to buying items second hand and wanted to make sure they were truly authentic. Well... they did an amazing job with answering questions in a timely manner and had AMAZING customer service. Would highly recommend and would use again! Thank you!

Date of experience: October 23, 2019
GB
1 review
0 helpful votes
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I'm based in the UK and wanted an expert opinion on a 1970's Gucci bag I am selling. The process was very simple and straightforward, my authentication and valuation arrived quickly and I would definitely use the service in future. I am now able to sell the bag knowing it is 100% authentic, which is always reassuring for customers when buying high end items.

Date of experience: December 7, 2018
Greece
1 review
0 helpful votes
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AuthenticateFirst team saved me a lot of times from buying fake bags! I appreciate and trust them! They responded fast to all my requests and with high professionalism! I definitely recommend AuthenticateFirst!

Date of experience: March 29, 2021
Indiana
1 review
26 helpful votes
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Completely Incompetent
February 6, 2020

They could not help me provide proof for a REALLY obvious, really horrible quality Chinese fake. It was not even close to the real thing. I really regret paying these people. The bag I received was truly laughable, it was utterly ridiculous looking. I thought it would be an open and shut counterfeit case and I only contacted Authenticate First for "proof" of what I knew. Choose another company.

Date of experience: February 6, 2020
G N. AuthenticateFirst Rep
over a year old

If it was that obvious of a counterfeit - our team would have caught it. How many years of authentication professional experience do you have? Did you have it authenticated elsewhere? Before slandering our business, your armchair authentication should not be publicly posted.

Colorado
2 reviews
1 helpful vote
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I recently had the pleasure of engaging the services of Authenticate First for an item I suspected to be counterfeit. To be honest, I was quite anxious about having the item reviewed, as it was an exceptionally convincing fake. The telltale sign for me was the distinct chemical odor it emitted, but apart from that, it seemed almost indistinguishable from the real deal to any normal consumer.

My experience with Authenticate First was nothing short of extraordinary. I was particularly impressed with the meticulous analysis provided by Gina, one of their dedicated experts. Her keen eye for detail and profound knowledge of the nuances in the logos, packaging, and other elements of the product left me feeling confident in the final verdict and report. Gina's comprehensive report surpassed my expectations, exposing even more discrepancies than I had initially identified.

Understanding the urgency of my situation, I opted for the rush service and the extended report. Authenticate First delivered impeccably on their promise, providing me with a legally admissible document in less than 12 hours from the time of submission. The promptness and professionalism they demonstrated were truly unparalleled.

In summary, entrusting Authenticate First with your concerns will bring you the peace of mind and confidence you deserve.

Date of experience: March 21, 2023
G N. AuthenticateFirst Rep
over a year old

Thank you so much for taking the time to write this spectacular review. We truly appreciate it, your business and your trust in Authenticate First!

Illinois
2 reviews
1 helpful vote
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I have used Authenticate first on several occasions, and have been pleasEd and impressed each time. It was important for me to ensure that some pre-owned items I purchased my wife were, indeed, authentic. Although pre-owned, purchasing a Louie Vuitton handbag is a significant investment ( not to a mention I would feel awful to accidentally give my wife and) imitation purse!) The site is easy to use and the customer service was excellent when I needed assistance and how to provide photographs and other documentation. In fact, they even expedited a review for me when I wanted to have it in time for my wife's birthday! Definitely recommend!
Greg

Date of experience: August 30, 2018
New Jersey
1 review
0 helpful votes
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Been using authenticate first for 5 year to authenticate designer items for my consignment store. Turn around is very fast. I never have to wait more than a day. The new website is simple to request an authentication. When researching authentication services prices, authenticate first is least expensive.

Date of experience: March 29, 2021
Connecticut
1 review
1 helpful vote
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Love your services!
March 30, 2021

As a manager in the thrift store industry, I love that I have a service I can use to authenticate the designer bags we get in. This makes our business credible and we can increase our prices on items we know have been authenticated. Your expertise and services are wonderful, quick, and reliable. Thank you!

Date of experience: March 30, 2021
New Jersey
1 review
0 helpful votes
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Excellent!
January 8, 2019

Fast service and efficient communication! I had purchased a pre-loved bag and was almost positive it was authentic after doing a lot of my own research, but wanted to be absolutely sure. I will definitely be using Authenticate First again!

Date of experience: January 7, 2019
GB
1 review
1 helpful vote
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I have used AuthenticateFirst for several months now and in that time I have had approximately 10 items of different high end brands authenticated from LV to Chanel. Sometimes authentic, sometimes counterfeit. I have always found them to be professional, reliable and prompt with their service. I have items authenticated for my business so I need a service which is 100% accurate, efficient and cost effective. In my experience AuthenticateFirst delivers on all these requirements and I will be continuing to use them as my first choice for authentications.

Date of experience: January 4, 2019
California
1 review
0 helpful votes
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I had a great experience with Authenticate First. I submitted my photos on a Sunday night and received my answer Monday morning! Their services are quick, easy and affordable. I would recommend using them to ease your mind for pre-loved purchases. I will certainly use them again.

Date of experience: August 15, 2018
Texas
1 review
0 helpful votes
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Authenticate First has stepped up their game in the authentication arena. Response are fast, customer service is great and the new online set up makes it super easy to know what pictures to take as you go over step by step. Other companies are very complicated and I am usually hesitant on submitting items for authentication. This has all changed with Authenticate First and now I am excited to submit items for authentication.

Date of experience: March 29, 2021

Overview

AuthenticateFirst has a rating of 2.7 stars from 215 reviews, indicating that most customers are generally dissatisfied with their purchases. AuthenticateFirst ranks 54th among Business sites.

service
68
value
67
shipping
30
returns
26
quality
53
+40