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AuthenticateFirst

How would you rate AuthenticateFirst?
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North Carolina
1 review
0 helpful votes
Follow Patty M.
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Fast turn around
February 22, 2022

I stumbled upon a sale for a vintage Chanel bag/a rare one. I refuse to support counterfeit sellers. Having it authenticated put my mind at ease tremendously - and now I'm confident the bag I'm carrying is not only rare but authentic.

Date of experience: February 21, 2022
New Mexico
1 review
1 helpful vote
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I tried Authenticate First for the first time today. I gave them 3 items that I was already fairly certain were real. I wanted to see what their thoughts were. All 3 items came back as authentic. One had some other information about the item, which I believe was also correct. I trust them and I'm thankful to have a certificate of authenticity to give my buyers.

Date of experience: July 9, 2022
California
2 reviews
1 helpful vote
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Wow! Wow! Wow!
April 22, 2023

Thank you for your high authentication speed! I used your service for the first time and will definitely use more. A very friendly site and a great photo selection feature for the certificate. Of the declared 24 hours, it took you 2,5 hours and you're done! Pure delight! Thank you! (For comparison, Real Authentication last time took 47 hours out of the declared 24 hours‍) Thanks again!

Date of experience: April 20, 2023
G N. AuthenticateFirst Rep
over a year old

We sincerely thank you for the review! We are so pleased to know of your positive experience with Authenticate First! We hope to work with you again.

Maryland
1 review
0 helpful votes
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I was shopping for authentication services online and was very glad to find AuthenticateFirst. The process was quick and easy. The fee is reasonable too. I'll definitely comeback and recommend it to my friends.

Date of experience: May 6, 2021
Virginia
1 review
4 helpful votes
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I sent a fendi bag in for authentication to both Authenticate First and Real Authentication (which is MORE reliable) and AF came back in authentic whereas Real Authentication said the bag was real. I asked Authenticate First to re-asses to bag and they have horrible customer service. The owner says " We understand that another service may provide a different opinion, however, that does not make our opinion wrong just because it's the opinion you want to accept."

How unprofessional!

Save your money and your time and go elsewhere

Date of experience: September 10, 2021
G N. AuthenticateFirst Rep
over a year old

Hello; we wanted to address your concerns. The "other" authentication service is not more reliable than AF. I don't know what makes you believe this, but it is wrong. I'm not sure what you mean by "at least refund me if you don't take your authentication seriously." When or what makes you believe we did not take it seriously? In fact, we stated we stand behind our expert's opinion. I'm sorry if you are upset with the opinion, but that does not make it wrong. You asked us to re-review the item based on another service who gave you a different opinion, that's not how this works. The correct course of action in situations like this is to have a 3rd opinion from another service. What you do after that point is up to your discretion.

Georgia
1 review
0 helpful votes
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Louis bag
May 7, 2021

I sent in pictures of a bag I bought from Fashionphile. They guarantee authenticity, but I wanted to be sure I was getting the quality of product that I expected.

The process was easy, and I heard back rather quickly... to hear it was authentic.

Date of experience: May 6, 2021
Tennessee
5 reviews
13 helpful votes
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I uploaded all the photos Authenticate First required on the first submission. That included the Christian Dior Logo on the inside of a Dior belt and the words "PARIS" are very clear in the photos as well.

I get a request for a picture of the serial number from Authenticate First (if they knew what you were doing you would know Christian Dior belts do not have serial numbers) AND a request for a picture of the county or origin stamp... well... they ALREADY have a picture of it from the original submission.

I asked the chat they have on the website what was going on but go ZERO responses. They do not have a functioning email either. The website says to contact *******@authenticate first and it just bounces back any email you send.

I submitted the same exact pictures to another authentication company and got my results in just under 3 hours.

Date of experience: April 28, 2022
G N. AuthenticateFirst Rep
over a year old

Hello; Thank you for the review. I wanted to follow up to let anyone reading this know that we canceled your order due to your inappropriate rude behavior. We do not tolerate it. You were issued a full refund and your account has been blocked.

California
1 review
0 helpful votes
Follow Shay H.
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Whenever I'm in need of an authentication, I without a doubt use AuthenticateFirst! Their prices are fair and the turn around time is SO quick, sometimes even quicker than what they advertise. You can also order digital certificates for authentic items which come in super handy when you plan to resell! That peace of mind from knowing your item was professionally authenticated is always worth it!

Date of experience: March 29, 2021
Louisiana
1 review
0 helpful votes
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Best In The Business!
March 30, 2021

Can't thank AuthenticateFirst enough! There's no reason to worry about buying pre-owned online any longer. They are lightning fast with their service and the peace of mind that comes with their authentication service plus adding the valuation iis invaluable. Getting read u to make another purchase and will use them for it and all purchases moving forward!

Date of experience: March 29, 2021
Germany
1 review
0 helpful votes
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I'm used to buying preloved fashion, but for my first "bigger" designer purchase I wanted to be extra save, even though the bag had been authenticated by the platform I purchased it on. I myself inspected the bag and thought it was authentic, but one detail made me suspicious. Since that platform is somewhat known for falsely authenticating fake designer goods (won't say which platform it was, you know which one I mean), I decided to get it authenticated by AuthenticateFirst and Voila!, it's a fake. With proof from AuthenticateFirst I got my money back, so the investment was definitely worth it! I've authenticated another bag with them as well (no counterfeit this time) and will continue to do so.

Date of experience: March 29, 2021
South Carolina
1 review
16 helpful votes
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Peace of mind
January 11, 2020

So glad I found this site to verify a recent purchase I made on Poshmark. I looked at other authentication sites but they didn't have the option of providing written verification if needed for a refund/dispute and they didn't seem as legitimate as Authenticate First. The Jimmy Choo I bought checked all the boxes for being authentic and I was pretty sure it was- it just arrived with a weird smell so I wanted a second opinion. I received confirmation in less than 24 hours that it is authentic. I also paid extra to get an estimated value (what a great option for only an additional $5!). To my surprise, it valued at about twice what I paid for it! I'm so happy to have a source to go to for confirmation. Especially with such reasonable prices. The $25 was money well spent for peace of mind! I will definitely be a repeat customer. I've got 3 more bags to go! Thank you Gina for such a great service!

Date of experience: January 9, 2020
California
1 review
0 helpful votes
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Great fast service
July 20, 2021

I used them when I bought my jumbo Chanel off of fashionphile. They literally got back to me in ten minutes to let me know it was real. Super fast and easy

Date of experience: July 20, 2021
Philippines
1 review
1 helpful vote
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Love at first try!
April 24, 2019

Thank you for the quick, reliable, accurate and affordable authentication service that you provide. Saves a lot of people from making sure that their money don't go to waste because of knock offs. Will definitely avail of this service again for future purchases.

Date of experience: April 23, 2019
Pakistan
1 review
20 helpful votes
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Efficient & Reliable!
November 3, 2019

Authenticate first is reliable, efficient and trustworthy. I got my Tory Burch bag authenticated and they responded promptly. I am definitely glad that I reached out to then rather than stay in doubt about the authenticity of my bag.

Date of experience: November 1, 2019
Texas
1 review
0 helpful votes
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Great!
August 15, 2018

I've used "Authenticate first" to authenticate all of my pre-owned Louis Vuitton bags, they're professional, reasonably priced and have a quick turn around time. Will continue to use them and refer friends as well!

Date of experience: August 15, 2018
Florida
1 review
13 helpful votes
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Decided to go with this company and service due to their price and ratings. They offer multiple authentication prices depending on your needs. It's a pretty fast turn around time - 2 business weekdays. They're prompt. I've had them request more pictures one out of the two times I've used them and still managed to Finish my request in a timely manner. Just make sure you THOROUGHLY read everything before placing an "order".

Date of experience: August 5, 2019
California
1 review
0 helpful votes
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I have used Authenticate First 2x so far and will definitely continue with them, both times there was communication for extra pictures or questions. And got results in a timely manner. I would totally recommend them. Thanks again!

Date of experience: March 30, 2021
California
1 review
1 helpful vote
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Most of these one star reviews are from people who authenticate only once with this company and from people who only own a few bags. I've handled thousands of handbags in my time and can spot a fake better than most people. I can say I've used this company for probably more than 50 authentications (mostly Chanel, LV and Hermes) and agreed on almost every result. They're not amateurs, they can spot fakes for sure... but don't forget that they're also human. There have been a couple times where I was bothered by some words exchanged but that's life, nothing's perfect, and I'm sure they deal with a lot of crazy people daily.

Date of experience: March 29, 2021
Canada
1 review
0 helpful votes
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Super fast results!
March 30, 2021

I got my vintage dior saddle authenticated by them and it was so simple and easy. They were so fast and got back to me within a few hours even though I just selected the normal service. 10/10 would recommend them!

Date of experience: March 29, 2021
New York
2 reviews
0 helpful votes
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Dependable website
March 30, 2021

I always use authenticatefirst before buying a preloved bag. Nowadays, there's a lot of counterfeit bags nowadays and I don't want to be fooled by these online sellers. Authenticate.com is dependable. Highly recommended 5

Date of experience: March 29, 2021

Overview

AuthenticateFirst has a rating of 2.7 stars from 215 reviews, indicating that most customers are generally dissatisfied with their purchases. AuthenticateFirst ranks 54th among Business sites.

service
68
value
67
shipping
30
returns
26
quality
53
+40