Costway Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy to find what I wanted on site. Prompt delivery
Very easy to navigate and purchase. Delivery was prompt. Quality is what it is expected for the price, though it is well designed and suits our needs. It was a bit tricky to build but is a good unit for our space.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
We bought the first unit through Amazon and the next was bought directly.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Good shopping site. Great site to deal with. Good service all round. Received the product in record time.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
My package arrived on schedule in perfect condition. Thank you very much
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
The Costway sun lounger is very high quality. My first experience with Costway - absolutely no complaints.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Straight forward, smooth, hassle free and arrived before time.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
The table looked exactly like the images on purchase and I could not believe how easy and perfect it went together. It's well built and very sturdy. No regrets on this purchase in any way. On top of that the delivery was not only free but also fast. Thanks.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Fast shipping & excellent quality of furniture.
Prices were reasonable also
I'd definitely buy from costway again.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Great Great just love there products and I will be shopping here again thank you
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Good price for a good toy for our church to use.
Intro $20 bonus was great, and free postage.
Very happy so far.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
From order to delivery was an easy stress-free transaction. The product in itself is easy to put together. HoweVer 2 of the Panel No. 14 were incorrectly cut that the installation was put on hold. We've had to customise the panels using a sawdust from home to make the panels work.
Hi,
Thank you for choosing our products.
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.
I love the tree, looks great, just wish it was a bit taller
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Easy to use site, prompt reply to emails and quick delivery/courier of my item. Though it (twin pram) did fall apart twice in a week (due to cheap wheel bolts)and has needed to be repaired, I'm happy with the quality I received for the price I paid.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Great value more money, easy to assemble and light weight.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
And they collapse for easy storage.
Easy to construct.
Look great.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Product was delivered quickly. Not the best quality but good price and did the job.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
The item arrived way earlier than expected!
Great service
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
The shopping experience was great with Costway. I purchased a cat tree and the product was as pictured/described on the website. It's a good quality cat tree which my cat loves and was good value for money and easy to assemble. The only downside of the whole experience was the delivery service Costway used to deliver the product. I was home all day and the courier never run the door bell to let me know they were delivering the product and simply left the package outside. I live in a big apartment building with multiple entrances and also a lot of people in the area, so leaving the package outside of the building rather than in the lobby meant anyone passing by the building could've simply taken the package.
Hi,
Thank you very much for your praise.
We will continue to improve our services.
Welcome back to our website again.
Kind regards,
Costway inc.
The delivery was pretty quick but the porta cot I received was not the same as the pictures on the website and it didn't have the 4 adjustable heights and the toys for the mobile were missing
Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.
From the business
Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.