Costway Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.
This summary is generated by AI, based on text from customer reviews
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It was nice and easy, received the item relatively quicker than expected. Product is also of good quality.
It's pretty good and sturdy and safe and nice colours.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
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Kind regards,
Costway inc.
The order was exactly as the description stated, good quality and delivery time. Not to mention happy with the price too
Hi,
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We are dedicated to providing better products and services to our users.
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Kind regards,
Costway inc.
Fabulous experience. Surprised me no end. The product I purchased was a very attractive piece of furniture. Solid and quite easy to assemble. Looks fabulous.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
My kids happy with it very good solution for 2 kids
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Cable for treadmill too short. Folding of treadmill bit troublesome. Need to tighten screws. Be good if it is a level or something
Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.
Pretty good except could not get $5.00 voucher number
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After the subscription is successful, the $5 coupon will be sent to the mailbox.
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Kind regards,
Costway inc.
Quality goods and the shipment arrived on a good time
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Happy with online store experience and quick delivery
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
So good,this was my second order.was happy with delivery & was easy to assemble.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Always quick on delivery and quality products. I have purchased a few things now and always satisfied
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Fast and exactly what product said it would be. Quick delivery
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
User friendly website, reasonable price, good reviews, delivery in efficient time
However parts broken when arrived onsite and the make was missing holes to connect the furniture together. Seemed cheap make
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
This is a great seat. Comfy, easy to assemble and was delivered within a week of ordering. Very happy with this product.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
Once opening the package, found few marks on the table
Hi,
Sorry for the inconvenience.
If you have any questions, could you please forward your question or concern as well as the order number to our customer support at cs.au@costway.com?
We will solve your problems as soon as possible.
Kind regards,
Costway inc.
Didn't know this brand existed before ordering from them, but the products were great, the service was fantastic and the delivery was earlier then expected.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
My order was delivered very speedily
The goods were in tip top condition and am very satisfied with the results.
Thanks
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
My order as dropped off at the house next door.
Thankfully it was realised. Other than that I was happy with time frame if delivery
Hi,
Sorry for the inconvenience.
We will continue to improve our services.
Welcome back to our website again.
Kind regards,
Costway inc.
This is my email back to company.
I have emailed and asked questions about delivery and have not received a response as it's crucial that i know as it is needed on more of an urgent delivery time rather than a hope it might get to me in a couple of days. So, for that reason, i have been disappointed. I hope delivery is problem free, and i can then change my opinion at least on delivery, I eventually received a response which was acceptable to me, and to my surprise and delight the items came within a couple of days, for this reason I give them a well done as the timing of delivery was important to me.
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
I have emailed and asked questions about delivery and have not received a response as it's crucial that i know as it is needed on more of an urgent delivery time rather than a hope it might get to me in a couple of days. So, for that reason, i have been disappointed. I hope delivery is problem free, and i can then change my opinion at least on delivery, but not the response.
I could not be home to receive the items, but delivery was fine, thank you...one thing tho which did cause a problem, I was advised the items were to be delivered Monday of following week, & was caught short when items came on previous Friday instead...so I wasn't able to be here to receive them. Appreciate the promptness tho, but just needed slightly better notice thanks (didn't want things left out over the weekend in the weather, so had to arrange for someone else to bring them inside). Thank you otherwise
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.
From the business
Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.