Costway Reviews Summary
The company demonstrates a mixed reputation among customers, with notable strengths in product quality and ease of online shopping. Many customers appreciate the affordability and functionality of items, alongside prompt delivery and a generally smooth purchasing process. However, significant concerns arise regarding customer service, particularly in the areas of support for product issues and difficulty in reaching representatives for order cancellations or replacements. A recurring theme is the frustration with self-service solutions provided for repairs, leading to dissatisfaction. Overall, while product satisfaction is evident, the customer service experience requires substantial improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Arrived super fast, and courier was great as well phoning me to tell me where he had left my package
Online shopping made easy. Prompt delivery and product as described. Excellent
First shopper buying is quick and easy. Quality product. Looking forward to shopping online with Costco again.
First shopper buying is quick and easy
Very happy with product and service
Easy web page to follow
There were no hassles or problems shopping with Costway, my order arrived within a week, (outdoor birdbath), the price was excellent and the product good.
The product is exactly as I expected. However, had a hard time attaching the rocker.
So far ok, haven't use the product yet. It looks ok
The tracking didn't help as it wasn't updated until 10 mins before it was delivered. Otherwise, very happy
At first had a job entering but found that I had to wait for the info to come by email otherwise found help when I needed it
I was really happy with the product (foam shapes) I received. They arrived quickly to!
Goods delivered on time and in good condition and were left on my front porch as requested NOT where lazy Australia Post leave them on the drive in full sight of everyone.
Item arrived well within dates specified - thankyou very much, but when I filled out delivery request I asked for the item to be placed on bench in carport ( which would keep it out of view of the street), it was left in carport at front door ( within full view of the street).
Got it early, fast reliable delivery. Left in a safe place
The product was great. Quick delivery. Good communication from the supplier. Was easy to install.
Have bought 2 chicken pens and both have been of good quality and very easy to assemble, would definitely recommend.
The only peeve I have is having all the individual packages from the one purchase shipped separately
Exactly as pictured and like I expected. Very happy!
Really happy with our purchase- great price, excellent quality and speedy delivery.
From the business
Costway believes every home is versatile -- with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards,
Costway inc.