AT&T

As others have stated the surprise extra charges on the bill every other month on top of terrible data service, this company is not worth it and should be avoided at all costs. Wish I had seen reviews before hand to deter me from making the mistake of choosing this company

Just tried to update my billing address, keep asking me to add unnecessary service for 20 minutes. And the final answer I got from the representative was sorry call to this number. What a joke, my time is important as yours people.

We have been customers for over 10 years. No issues, really. Until a few months ago when two personal email accounts have somehow become connected. Only one person can log in to their email at a time. When they can't and need to reset the password, the passwords on BOTH accounts are washed. Once you log out, you need to call them AGAIN to reset the password. This is turning into a daily basis! 6 times so far today and I have been "disconnected" 3 times! THEN, I receive an email stating our account has been removed and cancelled but when I call, they say it's still active. I am losing our on job opportunities, requests for interviews, ect because I cannot log in! I have had enough!

Worst mobile company out there. Fraud charges and if you don't take snapshots of your paid in full bill and chats with agents you will be stuck paying a bill you know is fraudulent. I cancelled in May to go to T-Mobile which is great btw! Paid my bill in full and took a snapshot, talked with. A representative who said I'm all set and will have NO MORE CHARGES, in the end they charged me a $7 late fee in July when I paid in full in May and had a zero balance after that. They are corrupt. Always get proof of what you do or better yet just don't sign up with them. They have a 1.3 score for most review sites and that's telling. Nowadays there are many alternatives. Stay far away from AT&T!

Online services are dismal. Telephone service during working hours is difficult as they're not knowledgeable, helpful or solution oriented. We've tried Cox and they're not great either. We were hopeful for AT&T but are wearing thin...

Does it get any worse than AT&T? Their website is the worst. Go to your account online, 3 different times in a day, and you'll see 3 different balances... along with fine print that says your balance may not reflect charges and payments for the last several weeks!

What's worse... they completely screwed up an account, disconnected it due to something that was THEIR fault, and now say it's at least 5 days to reconnect?

Goodbye AT&T - thanks for nothing!

No integrity, false promises, lots of employees that have no clue - how a dinosaur like AT&T got resurrected after the breakup into the baby bells is a mystery to me and a testimony to the corrupt ways of large business governance. IN my case, they sold me a wireless phone promising that it could be unlocked after 90 days and wasted countless hours of mine to then deny my claim. Do yourself a favor and avoid this monster company on all levels, home phone service, internet or cell.

I was a victim fraud of AT&T wireless. It took them 3 months to resolve and give me credit for almost $5000 of equipment and service charges. At one point they disconnected my service because of non payment of these fraudulent charges. Finally I just paid for these charges while waiting for my credit from the Fraud department. AT&T service use to be great but I think when they merge with Directv it went sideways. They're now outsourcing their phone calls to other countries. I've been switched several times because no one wants to take responsibility. I'm many occasions, they just hang up if they don't know the answer. There's no accountability. This is the exact reason why I'm switching to Verizon. As I'm writing this, I'm still getting the runaround with AT&T. Worse service I've had in a while. I hope the CEO of AT&T reads this.

Jumped my basic package up $50. Claimed I was on an entertainment package now and my promotion ran out and I have a contract. Cancelled the service even though they are making me pay a cancellation fee. Worth paying to get rid of them. Will be putting dish network on the RV and getting rid of direct TV all together. It has gone down hill and doubled in price since A T & T bought them anyways! Thank goodness I didn't switch the cell phones over to them!

Very unprofessional in-home technicians. First tried to cancel, then was thirty minutes late just to get his panties all twisted before he entered my home. Told me completely opposite info then the office. I told him to leave. I will be getting a new internet company.

AT&T is the worst company in the history of humanity and I would rather die than spend another minute interacting with them. They are completely incompetent and have bricked my phone for over a week while "submitting a ticket" which will take "48 hours". Two tickets and 192 hours later they are radio silent with no way for me to check my ticket without calling, which I can't do because that is the problem I need them to fix. Absolute $#*! company and avoid it at all costs, even with a gun to your head. I would sell my soul to Satan to watch AT&T go bankrupt

The father of my child works for AT&T had switch my kid and me over to his company. Thinking the father of your child will get you on what's BEST but no sir! He sure F us over big time! Paid 176$ first day for two new iPhone and opened two new line, switched from Verizon which I had No issue with just to support my daughter dads new job with att. Oh boy I was smacked with another bill 7/1 less than a month of $196 on att than got hit with another bill 7/16 $81 and was told my next bill will be Aug 16 and ohhhh boy another email that I have auto payment due 7/25 of $204!

I'm so upset with my child father right now because him not telling me this before switching us over and not answering any of my questions. Because even if I "chat" or called att the freaking phone representative was NO help either!

Stay away from ATT!

I would give 0 stars if I could. I was lied to, had my trade in stolen, and am now stuck in a contract for the next 3 years with a service that can barely send a text message. Run away from att mobile if you don't want to have to call monthly to find out what fresh excuse they have for why your bill is over $100

Every month am over charge since I signed up with AT&T 9 months ago. Every store tells you something different to what is told to you when you call the operators. All they want you to do is sign up so you can be trapped in that contract. Costumer service is the worst. I have to talk to a supervisor every time. They got ppl from god knows where taking your calls an they are very rude! If you got boost mobile stay there! Anybody is better than AT&T for me right now…

After deciding to switch from Verizon and go to a note 10 I have it fail in 3_4 months. No charge, no way, I no how! Just defective they say. I leave on 10 day trip where a phone is crucial. TUFF. Say they will ship it to my home, great, I'll be gone for a week after it arrives and it sits outside in rain or snow! No one but 25 miles away to pick it up!
Thanks AT&T. And the fact you can't get any support that can speak understandable English! Big mistake switching to AT&T!

ATT customer service has really gone down the toilet. Everyone is rude on the phone if u can get in touch with them. They are rude at their brick and mortar locations also. Will it take people to start switching carriers for them to change? I'm about to do it.

I don't even know how to start this. I thought T-Mobile was bad but man. I'd rather send smoke signals to communicate to other people. My entire family and some friends have att and they all have the same problem. I don't have service in the most random inconvenient places. Spotty phone calls. Failed to deliver messages left and right. Nothing loads 80% of the time. Trash service. Do your self a favor and go with T-Mobile or Verizon

I was T-mobile customer for more then 10 years no issues. I switched to At&t just for promotion and I had very bad experience. At&t is worse company for trade. I lost my two I phones and filed complaints multiple time, Case was escalated to corporate office *******911. I gave them tracking # and they admit At&t got devices but disappeared in At&t warehouse. Today I got a phone call from At&t giving me credit for lower price Iphone not for I phone pro max 11 expensive one. Never trust At&t, they want customer don't care about the service. 0 Star for At&t

Brick and mortar stores can't help which is ludicrous. They have to call and stay on hold for 30 minutes or more just like customers. If you get through it can be difficult to understand the assisting agent which tends to drag out the discussion. I was with them and their customer service sucked so much I just paid the fee to cancel. Five years later I moved and hit up Direct TV for the NFL package. When I went into brick and mortar store they had to call to help me, that's when it hit me, horrible and frustrating. That's why I left before. It's like no one up top cares about customer Service.