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Jesse K.

1
Level 1 Contributor

Contributor Level

Total Points
240

3 Reviews by Jesse

  • McDonald's

12/14/23

They are raising prices more and more, don't offer the one good thing which was the $1 pop so why go? Food is awful, service is awful and they NEVER get my order right. This is the McDonalds on Owen Rd. In Fenton, MI. Just better to go find other fast food as this one has gone down hill in every way!

Service
Value
Quality
  • AT&T

7/1/23

Worst mobile company out there. Fraud charges and if you don't take snapshots of your paid in full bill and chats with agents you will be stuck paying a bill you know is fraudulent. I cancelled in May to go to T-Mobile which is great btw! Paid my bill in full and took a snapshot, talked with. A representative who said I'm all set and will have NO MORE CHARGES, in the end they charged me a $7 late fee in July when I paid in full in May and had a zero balance after that. They are corrupt. Always get proof of what you do or better yet just don't sign up with them. They have a 1.3 score for most review sites and that's telling. Nowadays there are many alternatives. Stay far away from AT&T!

Products used:
Two phones

Service
Value
Shipping
Returns
Quality
  • SROA

12/5/19

Stay away from SROA. This used to be cubesmart who I started a unit (with holes in the ceiling) on 2/18. My sister got this unit for me and paid three months in advance. After a bit of time and a jump from $55 to $76 I kept this unit and transferred it into my name. Fast forward to now; SROA now owns it and I received nothing about this switch, my rent did stay at $76. I'm a few days over a week late and I was charged $90! Again, no notice about change or late fee of $20. Should input word greed here! I called today to ask about this and why I was not able to get into my unit prior to 11/28/19. The woman or girl who answered the phone was so unbelievably rude I could not even finish my sentence before she started snapping at me. Then a man (maybe the manager but a terrible one) who obviously lacks in communication skills began to chime in, in the background just as rude as the girl who answered the phone. They still had my sisters address even though I changed it approximately a year ago. He was so rude I was shocked. I said I did not know about the late fee because I was not notified and didn't have one prior and the girl rudely stated "it began December 1st". With this rudeness and the fact I had to pay $90 for a small unit with again A HOLE IN THE CEILING. I said I will pay the $90 but I will be going to another unit and asked how long this payment is good for which she rudely stated "December 22". I am now going to a storage facility in Linden who not only is way less but so very polite. I do not, repeat DO NOT recommend this storage unit and their bloated prices and increases. When I said I would be leaving there all the girl said was "ok" in a chipper, happy to see you go attitude. I will be leaving reviews on YELP and any other resource I can find to warn others about my experience with SROA in Fenton, MI. So this experience was so negative I'm now paying for a rental truck, a new unit and had to pay the $20 late fee, it will cost over $150. All because of 1) RUDE customer service... 2) not willing to budge on a late fee I was not notified about and 3) a lack of care from losing a loyal customer. Thankful to be relocating... As an update. I did in fact leave the today I paid their bloated price of $90 and both rude workers were there "trying" to make me uncomfortable as the short man (Manager) sat and starred at me the entire time. Not one "I'm sorry ", "is there anything we can do to change your mind"? Nothing just here you go in a chipper voice as they gave me my last receipt and to make matters worse they refused to unlock the gate! I had to get out of the moving van and literally yell at the young girl who was laughing through the window to "open the da-n gate". As if I were dealing with two children. The owners of SROA should know how their employees behave because they will surely lose a lot of business. Again, I had a month after today's payment to leave and I left that unit after 5-hours of talking to the Napoleon Complex Manager and his sidekick. So relieved I'm done with SROA :)

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