SROA

This is the absolute worse storage I've ever used. I could care less about it being indoors! I've been renting with them over 15 months now I was quoted $160 and now I'm paying $190! If your payment is not paid on the 1st they lock your $#*! and don't care if your and auto paying customer. There should be some type of grace period. Which don't exist.Customer service trash it's just a shoulder shrug with them. What's the point of communicating!?

Winchester, KY SRA was impolite, unprofessional and unwilling to make adjustments in billing. My unit price increased without notice $15 per month. As I rented my unit in April 2022 I was quoted $68 monthly and now being billed $82 (not including late fee). I'm a widow on a very tight budget and had planned to pay $68 through the end of the year. I've tried talking to corporate but nobody has bothered to return my calls. This is very shady to me. Ad I looked around the facility I seen that many tenants had red locks. And the people at one of the facilities had been leaving gates unlocked and units that were late were being robbed. Some kind of intervention needs to take place, as the people are doing horrible business.

Agreed on a negotiated price at move in and they bumped it +32% on month 4. Called to discuss and told manager would call back. I waited a week and received no follow up. Today I was told to move out or pay the new rate so moving out and will never do business with SROA again.

This storage unit has changed hands three times in the last eight years. SROA mandatorily make you have insurance, which they should have insurance on the property not worried about what I do on my personal items. SROA increased my rent THREE times and in eight months. I won't be in my unit a year until July. This is outrageous! It's price gouging. Reputable storage places make you sign a contract and increase the rent yearly, not three times in 8 months!. They are money hungry, price gouging SROA! Go anywhere else but here! There's not even someone on site in the office anymore. Good luck if you have an issue when you're at your unit.

I rented my unit 5 yrs ago at 140 a month. Every 3 months they raise the rates 5 -15 a month. I am now paying 268 month. This does include the tax and insurance but that is almost double. I looked on their website and my unit is still 140 a month. But not only that, a similar unit in the same area is only 88 a month. So I'll be taking my business elsewhere.

I wish to thank Daniel for a pleasant and easy transition. Daniel is the constanent professional. Daniel's explanation of the rental procedure was laid out weee there were no need for questions. Daniel is a true professional and made my experience very easy. Thank you Daniel. You are a true asset to your company. Tell Brandon I said hello. Al Facas.

As I am a very picky person and easy to please, I am over the top with the way Kailyn helped me with an easy, at the last minute, move in. She even reached out to someone on the phone to see what they could do to make things better for me. I was/am VERY impressed with Kailyn and the procedure she helped me with in renting my storage. THANK YOU!

I have had a unit since November. I have NEVER been late on my payments! I go Sunday to get some items out of the unit and find my lock is cut off and combination lock with one of their stickers is on the unit. It does look like a new locking mechanism was put on the door. I received no notice that this was happening! I would have been there to take my lock off! Shouldn't this be something they do to unoccupied units though? Since then I've called several times to find out what is going on. They keep sending me to different people, writing reports, and sending my complaint to the "escalation team". None of them have called me back! No one knows why my lock was even cut off! There's no notes or orders in my account saying why this would have been done! To top that off, this last time I called I was asked if I was sure I had the right company because they don't have a location where I say they do. I was looking at my online account as we were speaking and could very clearly see that the unit I have is in fact one of theirs and is in fact the location I said it was, complete with the address! So yes lady I do know what im talking about, but obviously you don't! I just want my stuff!

I will NEVER put my belongings here again. After many years of renting here I am fed up! Ever since Storage Rentals of America aka SROA purchased the facility they raise their prices by $20 at least every 3 months. What started out at $86 per month is now going up again. Now making it $166. I'm done! I'll be moving my deceased parents and grandparents belongings out before their next increase. It was time for me to sort through it anyway and this just pushed me to do it before winter. They will lock you out of your rental after just being a couple days late, cut your lock off, add their lock and make u pay to remove it. And at 30 days late they add another $100 on to your late fee

I had some issues and she was very professional and didn't forget anout my issue she reached out to district manager and they noth took great care of me i would highly recommend them tu Debra Lee

Switched from a larger to smaller storage shed at the clearwater mn location back in September, since then they have continued to try and charge us for both storage sheds, Every time we call the call center they say they will fix it and we will hear from the site manage. Almost 2 months and after 6 calls we still have not heard from site manage. Then we get a letter saying they will be auctioning off our unit for non payment because they are still trying to charge for the 2 units. The one we do occupy and have a current lease for is paid. Called again thry say the old unit isn't even showing occupied by us but they will have the site manager email us. Call agents are very nice, site manager doesn't follow through and has never made contact. Very disappointed with the poor management

Jordan was so nice and helpful. I've been off work with Covid so my bill is a late, Jordan made sure to get all of my info to see what can be done to help my situation. I really appreciated that. Jordan's customer service was A-1!

I have had a unit there for quite a while. I had some complicated issues, but Shawn was right there, ready to help. He was professional and courteous and really helped out! Great customer service!

They locked me out when i was 4 days late. Didnt even give me a chance to just pay the late fee!

Not only that. They dont shovel the snow in front of my unit well.

And they dont spray for spiders and other insects.

And the price has Zoomed up since SROA took over. I used to pay less than $100 now I am paying close to $150 for the same unit.

I have been using SROA since 2012- and on going for Me and My Family Truly Appreciate the Customer Service from the Manager Mr.Domani for the Concern of My Son Storage understanding that we all run into Situations and Run into hard times and forgets.Thank You Truly Got it taken cared of

I have stored items in a garage size unit since February and stop in about once a month to just check on things. In October I stopped to check and found that the lock had been changed on my unit. I was so confused because I am on top of paying them and couldn't foresee any other reason this would happen. I called and was told painting was going on and maybe the painters needed to cut the lock. What? They had no idea why there would be a different lock on the unit.
So, I took it upon myself to cut the unknown lock. I found my items have been rifled through and my unit was a mess. At that moment, I loaded up all my stuff and left, as I did NOT feel good about leaving my belongings there.

A similar situation happened at another unit across town, except they had thousands of dollars of stuff come up missing. I haven't completely inventoried my stuff yet, but I did find my original lock that someone had broken off and left inside one of my boxes.

There is no security at this location. No cameras up in between units. No need for even a passcode to get in cause most of the time the gate is just left wide open.

Take your business elsewhere. $160 a month to have my items unsecured.

Good and friendly management, I have been a customer for several years and once I didn't have my storage garage door properly closed and I was contacted immediately by the manager Brenda in Piqua Ohio so that the gap in the door didn't cause any weather damage to my things and no small rodents got in!

Thank you Ms Mona for being so kind, helpful and knowledgeable about your services, without you we would have not gotten the correct unit. Thank you for your services.

I had to find a unit fast and they were there to help me. They are in a good area in Berea Ohio. I feel my things are safe. The price was very fair. Judy the agent was very helpful and knows her product well. Carl