SROA

I have been a customer of SROA, Russellville Road, Bowling Green, KY, since 2018 - in that time I have experienced continuous price increases and multiple break ins where property has been stolen. I've had my locks cut off without being notify after break ins. It's almost impossible to get in contact with the actual property manager whenever problems do happen. I'm now being told, after moving out, that I will be charged a $250 cleaning fee that will go straight into collections because I left items by the dumpster that is located on the property. I have used this dumpster in the past to throw out items from a previous unit I had and am being told it states in my lease that tenants aren't allowed to use the dumpster but when I called asking for a copy of my lease, they can't provide me with a copy of my lease and I have no way to access it online. Dealing with this business has been one of the worst experiences of my life and I highly recommend going ANYWHERE but Storage Rentals Of America if you're needing a unit. They look like such a good deal with their low pricing advertised online but they WILL increase your pricing every couple of months with or without notification. They have a HIGH level of theft/break ins. They do not keep security on property. They do not have a property manager readily available. I have never left a bad review for any business because I understand some things are out of control for business owners sometimes but after everything I have dealt with since renting from this company, I had to leave a review in the hopes that I can keep the things I've gone through from happening to another customer and in the future, I will be more cautious about choosing a place to do business just based off of their advertised pricing.

As I am a very picky person and easy to please, I am over the top with the way Kailyn helped me with an easy, at the last minute, move in. She even reached out to someone on the phone to see what they could do to make things better for me. I was/am VERY impressed with Kailyn and the procedure she helped me with in renting my storage. THANK YOU!

I have stored items in a garage size unit since February and stop in about once a month to just check on things. In October I stopped to check and found that the lock had been changed on my unit. I was so confused because I am on top of paying them and couldn't foresee any other reason this would happen. I called and was told painting was going on and maybe the painters needed to cut the lock. What? They had no idea why there would be a different lock on the unit.
So, I took it upon myself to cut the unknown lock. I found my items have been rifled through and my unit was a mess. At that moment, I loaded up all my stuff and left, as I did NOT feel good about leaving my belongings there.

A similar situation happened at another unit across town, except they had thousands of dollars of stuff come up missing. I haven't completely inventoried my stuff yet, but I did find my original lock that someone had broken off and left inside one of my boxes.

There is no security at this location. No cameras up in between units. No need for even a passcode to get in cause most of the time the gate is just left wide open.

Take your business elsewhere. $160 a month to have my items unsecured.

They locked me out when i was 4 days late. Didnt even give me a chance to just pay the late fee!

Not only that. They dont shovel the snow in front of my unit well.

And they dont spray for spiders and other insects.

And the price has Zoomed up since SROA took over. I used to pay less than $100 now I am paying close to $150 for the same unit.

I had to find a unit fast and they were there to help me. They are in a good area in Berea Ohio. I feel my things are safe. The price was very fair. Judy the agent was very helpful and knows her product well. Carl

I have had a unit since November. I have NEVER been late on my payments! I go Sunday to get some items out of the unit and find my lock is cut off and combination lock with one of their stickers is on the unit. It does look like a new locking mechanism was put on the door. I received no notice that this was happening! I would have been there to take my lock off! Shouldn't this be something they do to unoccupied units though? Since then I've called several times to find out what is going on. They keep sending me to different people, writing reports, and sending my complaint to the "escalation team". None of them have called me back! No one knows why my lock was even cut off! There's no notes or orders in my account saying why this would have been done! To top that off, this last time I called I was asked if I was sure I had the right company because they don't have a location where I say they do. I was looking at my online account as we were speaking and could very clearly see that the unit I have is in fact one of theirs and is in fact the location I said it was, complete with the address! So yes lady I do know what im talking about, but obviously you don't! I just want my stuff!

I rented my unit 5 yrs ago at 140 a month. Every 3 months they raise the rates 5 -15 a month. I am now paying 268 month. This does include the tax and insurance but that is almost double. I looked on their website and my unit is still 140 a month. But not only that, a similar unit in the same area is only 88 a month. So I'll be taking my business elsewhere.

Very Friendly staff. Manager Sonja takes time to explain billing and codes for entering units. Thankful for choosing SROA.

Switched from a larger to smaller storage shed at the clearwater mn location back in September, since then they have continued to try and charge us for both storage sheds, Every time we call the call center they say they will fix it and we will hear from the site manage. Almost 2 months and after 6 calls we still have not heard from site manage. Then we get a letter saying they will be auctioning off our unit for non payment because they are still trying to charge for the 2 units. The one we do occupy and have a current lease for is paid. Called again thry say the old unit isn't even showing occupied by us but they will have the site manager email us. Call agents are very nice, site manager doesn't follow through and has never made contact. Very disappointed with the poor management

I have been using SROA since 2012- and on going for Me and My Family Truly Appreciate the Customer Service from the Manager Mr.Domani for the Concern of My Son Storage understanding that we all run into Situations and Run into hard times and forgets.Thank You Truly Got it taken cared of

Cesar the csr at sunnybrook was very professional and informative, and friendly just relocated to Miami and he put me at ease great employee

Agreed on a negotiated price at move in and they bumped it +32% on month 4. Called to discuss and told manager would call back. I waited a week and received no follow up. Today I was told to move out or pay the new rate so moving out and will never do business with SROA again.

I will NEVER put my belongings here again. After many years of renting here I am fed up! Ever since Storage Rentals of America aka SROA purchased the facility they raise their prices by $20 at least every 3 months. What started out at $86 per month is now going up again. Now making it $166. I'm done! I'll be moving my deceased parents and grandparents belongings out before their next increase. It was time for me to sort through it anyway and this just pushed me to do it before winter. They will lock you out of your rental after just being a couple days late, cut your lock off, add their lock and make u pay to remove it. And at 30 days late they add another $100 on to your late fee

This storage unit has changed hands three times in the last eight years. SROA mandatorily make you have insurance, which they should have insurance on the property not worried about what I do on my personal items. SROA increased my rent THREE times and in eight months. I won't be in my unit a year until July. This is outrageous! It's price gouging. Reputable storage places make you sign a contract and increase the rent yearly, not three times in 8 months!. They are money hungry, price gouging SROA! Go anywhere else but here! There's not even someone on site in the office anymore. Good luck if you have an issue when you're at your unit.

I signed up EZ storage then they sold their property to SROA, when the moved happened my property is stuck in an expensive unit because EZ storage did a renovation and moved me. Now I'm screwed on about 100 a month cuz EZ storage moved my property and (actually never even asked me to first - yet told me weeks later). SROA was not willing to charge me what the EZ storage did which really sucks and s unfair but not SROA fault. I just wish they would've been a little nicer and catered more to my situation. Sad. Been there nearly 7 years now.

I wish to thank Daniel for a pleasant and easy transition. Daniel is the constanent professional. Daniel's explanation of the rental procedure was laid out weee there were no need for questions. Daniel is a true professional and made my experience very easy. Thank you Daniel. You are a true asset to your company. Tell Brandon I said hello. Al Facas.

Jordan was so nice and helpful. I've been off work with Covid so my bill is a late, Jordan made sure to get all of my info to see what can be done to help my situation. I really appreciated that. Jordan's customer service was A-1!

They knowingly allow workers to steal from renters. I know this because after my belongings came up missing I filed a police report. They could not do anything because the lock was in tact, as well as door. All that was missing was all of our summer fishing equipment. Rods and reels, tackle boxes etc. Those things did not walk out by themselves. I called and pleaded with the property managers(2 different people) and on both occasions each of them said that sometimes items from the units end up in one of the units that are without locks, and that they'd look for whatever is left, and I could not turn the theft over to my insurance because there's no proof of a robbery. And the SROA wouldn't take responsibility because I didn't pay their extra insurance to cover the theft. So I believe that they look the other way when their people steal from uninsured renters. It's my belief and opinion based on my experience with them. Now they won't stop charging me rent, because I couldn't get my sofa out of there, I don't have a truck. I told them in March that I wouldn't be renting there anymore and was told I'd have time to go get the sofa when I got a truck, but now the district manager, Kayla Wickham says that I'll be charged and if I don't pay, it'll go to collections. Of course I'll get it out of there one way or another. Just writing my review.
You're better off selling whatever you have that has value than rent there. Good chance you won't see it again, and you'll still be charged rent for it.

Stay away from SROA. This used to be cubesmart who I started a unit (with holes in the ceiling) on 2/18. My sister got this unit for me and paid three months in advance. After a bit of time and a jump from $55 to $76 I kept this unit and transferred it into my name. Fast forward to now; SROA now owns it and I received nothing about this switch, my rent did stay at $76. I'm a few days over a week late and I was charged $90! Again, no notice about change or late fee of $20. Should input word greed here! I called today to ask about this and why I was not able to get into my unit prior to 11/28/19. The woman or girl who answered the phone was so unbelievably rude I could not even finish my sentence before she started snapping at me. Then a man (maybe the manager but a terrible one) who obviously lacks in communication skills began to chime in, in the background just as rude as the girl who answered the phone. They still had my sisters address even though I changed it approximately a year ago. He was so rude I was shocked. I said I did not know about the late fee because I was not notified and didn't have one prior and the girl rudely stated "it began December 1st". With this rudeness and the fact I had to pay $90 for a small unit with again A HOLE IN THE CEILING. I said I will pay the $90 but I will be going to another unit and asked how long this payment is good for which she rudely stated "December 22". I am now going to a storage facility in Linden who not only is way less but so very polite. I do not, repeat DO NOT recommend this storage unit and their bloated prices and increases. When I said I would be leaving there all the girl said was "ok" in a chipper, happy to see you go attitude. I will be leaving reviews on YELP and any other resource I can find to warn others about my experience with SROA in Fenton, MI. So this experience was so negative I'm now paying for a rental truck, a new unit and had to pay the $20 late fee, it will cost over $150. All because of 1) RUDE customer service... 2) not willing to budge on a late fee I was not notified about and 3) a lack of care from losing a loyal customer. Thankful to be relocating... As an update. I did in fact leave the today I paid their bloated price of $90 and both rude workers were there "trying" to make me uncomfortable as the short man (Manager) sat and starred at me the entire time. Not one "I'm sorry ", "is there anything we can do to change your mind"? Nothing just here you go in a chipper voice as they gave me my last receipt and to make matters worse they refused to unlock the gate! I had to get out of the moving van and literally yell at the young girl who was laughing through the window to "open the da-n gate". As if I were dealing with two children. The owners of SROA should know how their employees behave because they will surely lose a lot of business. Again, I had a month after today's payment to leave and I left that unit after 5-hours of talking to the Napoleon Complex Manager and his sidekick. So relieved I'm done with SROA :)

I'm totally being ignored on this free month for Sept. And my storage unit has been locked up and I have no access to the contents. My roomate and son also have things in this unit. My son needed things out of it for his college classes and clinicals. We has to go buy all new things. If I do not get a call soon I'm going to a lawyer over this!

I have kept my stuff in 2 storage units for 3 years at Storage Rentals of America and during that time they have no security or camera's and my unit was broke into by some drug addicts and I still am not sure what all they stole. I paid my bill automatically without being late for 3 years, I contact them to let them know I need to delay my pmt for 14 days because I had a big expense I had to pay and they said yes without saying anything else (this is the first time I had not paid by auto pay and I called them and communicated my situation). Then I go to get into my storage and they put locks on both 6 days later. I called and they pretty much said it's in the contract...mind you this place has no lighting at night and the gate stays wide open...NO SECURITY! So then I pay just as I had promised on the 15th and 2 days later the lock is still on my 2 units. I call because I have to get my daughters furniture because she is moving, they kept me on the phone trying to reach the district manager because the local office is CLOSED on Wednesday! What office is closed on Wednesday!? After keeping me on hold for 30 minutes going back and forth, they said they would open it at 8 pm this evening. I said I need it opened when I get off work at 4:30 so my daughter can get her stuff, they said sorry, they cannot get there to take the locks off until 8 pm. Why didn't they take the locks off on Tuesday? They said 24 to 48 hours after payment, well today is 48 hours and they still have locks on my units. Even after they charged me 2 late payments on each unit and they raise their prices every year. My bill for 2 units went from $102 on one unit and $134 on another unit 3 years ago and now I am paying $136 on one and $195 on the other. It is highway robbery so this company does NOT care about customer service or helping those who have used them for many years, its all about the money and they do not improve their units with camera's or lights, they just do not care so BEWARE!

Thank you Ms Mona for being so kind, helpful and knowledgeable about your services, without you we would have not gotten the correct unit. Thank you for your services.

I have had a unit there for quite a while. I had some complicated issues, but Shawn was right there, ready to help. He was professional and courteous and really helped out! Great customer service!