SROA

They knowingly allow workers to steal from renters. I know this because after my belongings came up missing I filed a police report. They could not do anything because the lock was in tact, as well as door. All that was missing was all of our summer fishing equipment. Rods and reels, tackle boxes etc. Those things did not walk out by themselves. I called and pleaded with the property managers(2 different people) and on both occasions each of them said that sometimes items from the units end up in one of the units that are without locks, and that they'd look for whatever is left, and I could not turn the theft over to my insurance because there's no proof of a robbery. And the SROA wouldn't take responsibility because I didn't pay their extra insurance to cover the theft. So I believe that they look the other way when their people steal from uninsured renters. It's my belief and opinion based on my experience with them. Now they won't stop charging me rent, because I couldn't get my sofa out of there, I don't have a truck. I told them in March that I wouldn't be renting there anymore and was told I'd have time to go get the sofa when I got a truck, but now the district manager, Kayla Wickham says that I'll be charged and if I don't pay, it'll go to collections. Of course I'll get it out of there one way or another. Just writing my review.
You're better off selling whatever you have that has value than rent there. Good chance you won't see it again, and you'll still be charged rent for it.

Got 2 rate increases in 8 months for a outside spot for my 12' long trailer total of $12 increase. First increase was in March for $5 2nd increase was October 31,2022 for $7 a month. It's a outside spot not worth it for $52 a month do not prepay for months ahead they do not refund your money if you leave before your payments are up

I signed up EZ storage then they sold their property to SROA, when the moved happened my property is stuck in an expensive unit because EZ storage did a renovation and moved me. Now I'm screwed on about 100 a month cuz EZ storage moved my property and (actually never even asked me to first - yet told me weeks later). SROA was not willing to charge me what the EZ storage did which really sucks and s unfair but not SROA fault. I just wish they would've been a little nicer and catered more to my situation. Sad. Been there nearly 7 years now.

Very Friendly staff. Manager Sonja takes time to explain billing and codes for entering units. Thankful for choosing SROA.

I have been a customer of SROA, Russellville Road, Bowling Green, KY, since 2018 - in that time I have experienced continuous price increases and multiple break ins where property has been stolen. I've had my locks cut off without being notify after break ins. It's almost impossible to get in contact with the actual property manager whenever problems do happen. I'm now being told, after moving out, that I will be charged a $250 cleaning fee that will go straight into collections because I left items by the dumpster that is located on the property. I have used this dumpster in the past to throw out items from a previous unit I had and am being told it states in my lease that tenants aren't allowed to use the dumpster but when I called asking for a copy of my lease, they can't provide me with a copy of my lease and I have no way to access it online. Dealing with this business has been one of the worst experiences of my life and I highly recommend going ANYWHERE but Storage Rentals Of America if you're needing a unit. They look like such a good deal with their low pricing advertised online but they WILL increase your pricing every couple of months with or without notification. They have a HIGH level of theft/break ins. They do not keep security on property. They do not have a property manager readily available. I have never left a bad review for any business because I understand some things are out of control for business owners sometimes but after everything I have dealt with since renting from this company, I had to leave a review in the hopes that I can keep the things I've gone through from happening to another customer and in the future, I will be more cautious about choosing a place to do business just based off of their advertised pricing.

I had to find a unit fast and they were there to help me. They are in a good area in Berea Ohio. I feel my things are safe. The price was very fair. Judy the agent was very helpful and knows her product well. Carl

I have kept my stuff in 2 storage units for 3 years at Storage Rentals of America and during that time they have no security or camera's and my unit was broke into by some drug addicts and I still am not sure what all they stole. I paid my bill automatically without being late for 3 years, I contact them to let them know I need to delay my pmt for 14 days because I had a big expense I had to pay and they said yes without saying anything else (this is the first time I had not paid by auto pay and I called them and communicated my situation). Then I go to get into my storage and they put locks on both 6 days later. I called and they pretty much said it's in the contract...mind you this place has no lighting at night and the gate stays wide open...NO SECURITY! So then I pay just as I had promised on the 15th and 2 days later the lock is still on my 2 units. I call because I have to get my daughters furniture because she is moving, they kept me on the phone trying to reach the district manager because the local office is CLOSED on Wednesday! What office is closed on Wednesday!? After keeping me on hold for 30 minutes going back and forth, they said they would open it at 8 pm this evening. I said I need it opened when I get off work at 4:30 so my daughter can get her stuff, they said sorry, they cannot get there to take the locks off until 8 pm. Why didn't they take the locks off on Tuesday? They said 24 to 48 hours after payment, well today is 48 hours and they still have locks on my units. Even after they charged me 2 late payments on each unit and they raise their prices every year. My bill for 2 units went from $102 on one unit and $134 on another unit 3 years ago and now I am paying $136 on one and $195 on the other. It is highway robbery so this company does NOT care about customer service or helping those who have used them for many years, its all about the money and they do not improve their units with camera's or lights, they just do not care so BEWARE!