AT&T

ATT, try hiring people that aren't TECHNICALLY CHALLENGED. In store, and within your company. I have never worked with, such incompetent people, to get a cell phone ever.

Customer service is beyond horrible, have had the same issue going on for months with nothing being solved, scammed us out of thousands of dollars.

AT&T is the worst phone company to have I don't recommend this company to nobody they service sucks I stay having issues with they service and they just all bout money

Been with AT&T for years for cell since they were bell south actually and have had the internet service for several years... never any major complaints but I am so disappointed in what they are becoming. I was paying for highest speed offered in my area, had the electric go out a few weeks back and dsl modem took like 8 hours to reboot so I call for service. Tech comes and says "I have to lower your speed, you are too far from pole but it won't affect anything, you won't even notice". First of all how are you selling people something and charging them for it if you can't provide the service? (their answer... we say up to doesn't mean you will actually get that... WHAT?!) Second of all how did it work for several years and now this is an issue? Well he lied... we noticed... internet wifi no longer reaches the back bedrooms so the kids have issues with their xboxes, Netflix etc., we have to shut off wifi on cell phones so we can get anything to open and opening an email on my computer takes about 30-40 seconds each one. So I call today wanting to have something done to correct this issue as I am wasting $ if they can't provide service and the supervisor basically says nicely "I'm sorry if you have to leave us but there is really nothing we can do for you to get your wifi issues fixed... you are just too far from the pole". REALLY?! I've got an idea... put some more poles in. On top of that the great cell phone service we have had for 15 years in the house no longer exists, tech came for directv and said the freezing the tvs are doing has been going on for months and unfortunately nobody has come up with a fix yet. How come I don't see this reflected on my bills as some sort of credit for the poor service that they are aware of. You know if you are late with your payments they do not hesitate to shut you down. So I guess Xfinity here I come and then will have to look into other cell services too.

I tried using att through prepaid and I'm grateful that I did not sign up for autopay.Att has very bad customer service.

I have subscribed to cbs all access with limited commercials. As I was watching, an ad for AT&T came on which depicted a gay couple leaving for a night out. I am so sick of this incorrect life choice being pushed down our throats. It is not a healthy environment for anyone it touches. Just for a second think about the little ones who are brought into that misguided world. They are not born gay, (no one is-it is an absolute choice) so that means these children are being brain washed. Send a message, we have the power as a group of sensible, law abiding AMERICANS. Boycott anything of AT&T until they stop forcing this issue. Let's start here, see how easy it is to get their attention with our MONEY power and then we will work towards the next problems. I will stand with you as a Nation, let's make the stand start right here. SEND THE MESSSAGE TO ATT, WE WILL NOT ALLOW THIS ANY LONGER. Give me your thoughts about this and the potential for a Nationwide movement to get control of the outrageous injustices our government has promoted. Thank you all

I've AT&T internet & cellular service for years. Last time with them was in '19 & '20. As i live in two states where residence in one is not in AT&T turf and AT&T requires one year contract, i've to pay them 6 months vacation fee which increases from $7 to $9 at beginning of contact to 6 months later. Also AT&T canceled the prorated usage days at cancellation (which i found out later googling) without sending me paper or email notice. When the year contract (actually 18months due to vacation) ends, i cancelled around a week after starting date & was billed for full month. I tried to talk with them online & on phone but they ignored. AT&T has transferred their claimed balance to a billing service company who wouldn't respond to filed explanation.

Another thing is AT&T former free or subsidized cell phone & tablet service. They locked the device such that you can't purchase pay&use simcard when at overseas, also around 2.5 half years, their free/subsidized phone/tablet won't work. AT&T claims device obsolete, in fact, AT&T just deleted the boot-up website such that ur device won't start. By removing the hidden AT&T simcard and reset device to factory status, device can still work with wifi.

Don't use AT&T and if you do, do NOT sign up for multiple lines. 6 years ago my son started a brand new AT&T account. 4 other people (myself included) were looking for new phone carriers so we jumped on his plan. Adding lines is cheaper in the long run right? WRONG. One person dropped off the account before the first year was up, paid off his phone and advised AT&T that he was going with a new provider and the line should be closed. Almost four years ago the couple split up and the ex-girlfriend did the same. Paid off the phone, advised AT&T. Us three remaining, myself and my two sons have been paying an additional $80 per month for phone lines that nobody is using. I personally pay $150-$200 a month for my personal line, paid off phone and $10 insurance (the discrepancy is dodgy accounting and depends on what AT&T feels like charging that month apparently).I price shopped, I could go to Verizon get a mid grade new phone and my own service for about $85 a month. I can't jump ship though because then I leave my two sons paying an extra $40 for MY unused line. Since this all began AT&T has made an additional $4320 in unused/cancelled phone lines on the account. One son (ngl) is unhelpful because he breaks his phone often and when replacing usually upgrades we can't cancel service with the cost of a phone owing. Multiple phone calls have been made but AT&T does nothing to rectify the situation. And it isn't like we had/have a contract. We didn't sign up for a 5 line lifetime commitment with AT&T. Theoretically if phones are paid we should be able to cancel service.The way they do business should be illegal.

This is why I left at&t. They are the absolute worst when it comes to customer service across the bored. From over the phone to the handful of stores I went to in MS amd AL.

Even when people were nice, they were clueless or unhelpful.

One time I went into a store, explained to them what was going on and they said it was an issue that they couldnt help me with in person and that i would need to call customer service. So I sit in the parking lot, call customer service and they tell me that I'll have to go to a store in person to figure it out. Atleast the guy in the store eventually admitted that he had seen me go up there several times with no success so he gave me a $30 credit to ONE of the fees they randomly charged me because their "system kept taking me off of auto pay" which would result in more fees... etc.

Growing up I'd hear and see other people hate on AT&T for their genuine BS. But as am adult now myself I can vouch that it hasn't changed. My partner and I have switched to T-mobile for the last few months and it's been incredible. We are both paying way less a month for way more. We both got brand new phones, unlimited everything, a hotspot box that we can plug in anywhere and travel with wifi, separate from our phones included hotspot. Oh and we get free Netflix through them.

Yeah if you're using AT&T I'd go visit some other mobil companies and do some math. Compare prices and packages. AT&T has good service in area others may not. That was the ONLY good part about them. I know this first hand from traveling all over the country last year, Mississippi, Utah, Colorado, California, Alabama, Kansas etc

AT ALL COST AVOID AT&T! Whatever they tell you is false advertisement and they treat their customers horribly. My wires got knocked down by a UPS driver without me knowing and so I called to ask AT&T what was wrong, they ran a 2 min test and jumped to the conclusion that it was my motem. Then made me wait 3 days to get a new motem, then made me set it all up myself. Same issue was occurring. Then I kept trying to call back and would get a report answering machine that would have me go through multiple steps to then inform me that all the lines were busy and to try to call back later. Finally go through to speak to another human by threatening the robot with canceling my service. And then they transferred me 3 times asking me to repeat my issue every time, waisting an hour of my time, despite me telling them from the beginning to send a tech out to fix the problem-that it wasn't my motem. I then ask for a refund for the days I have no been without service but still paying for it, and she tells me she can't offer it because that's the first call I've made to seek assistance. Y'all I'm going to lose my $#*!.

We can't give a Zero. On July 17,2022, I took my elderly, frail and immobile mother into her local AT&T store in her wheelchair. The purpose of this trip was to upgrade her iPhone 8 to an iPhone 12. When we entered the store, we explained that she wanted to get an iPhone 12 and add it to her existing line. The rep showed us a monthly payment of 73/month. We informed him to proceed. The monthly cost was for the most basic coverage and her installment plan of the phone. We did not want or need insurance. Simple enough you would think, but NOOOOO. Fast forward almost exactly a year. While I was visiting my mother at her assisted living facility, she asked me to check her phone bill because she is paying over 230/month and it is affecting other bills, late payments, insufficient fees, etc. She is on a limited and fixed income and she has a set amount put into her account for paying bills such as this. It was budgeted for 80/month for her phone. Needless to say, instead of just upgrading her phone and the simple data plan, the guys at the store took advantage of this elderly woman. The iPhone 12 was given a new number and for some other reason, they added a third line. Needless to say, this was NOT done on our part and AT&T acknowledges this. In essence, she was paying for 3 lines and 3 different data plans, one of them the Unlimited Premium. 3 activation fees and three insurances, when there should have only been 1 phone. All attempts to contact AT&T have been useless. They said that she should have noticed this within the first 6 months and they can't do anything about helping her. I agree it should have been caught sooner, but we thought everything was all set so she just never looked and everything was on auto pay and deposit oh her account. She was being charged in excess of 160/month extra for 12 months. This is a classic case of elder abuse and they refuse to budge. I can't even imagine a big conglomerate refusing to FIX what was initially their mistake!

I $#*!ing hate at&t and the customer service is awful, and liars. At&t allow the sales department to lie just to get you in a god for sake extremely high paying contract. With features, that should come with the phone but, they make you pay for. Like the app active armor for one.
This company customer service is absolutely awful., Atrocious... Lazy and I'm starting to believe our right dumb, there's not one person in this company I have spoken with and was satisfied, mostly because a great majority of At&t customer service were not trained obviously but, more so did not understand what the hell they were talking about. I'll be happy when my EXTREMELY HIGH CONTRACT IS OVER.I WILL SWITCH CARRIERS. AT&T IS NOT WORTH THE HEADACHES...AND u would think with all those towers they have it's good service, well it's not calls drop all the time ughh a $#*!ing disaster making the choice to switch to this awful phone company...I regret every last dime I give them I $#*!ing hate at&t. And I hope you tell that $#*!ing company. I wish they gave fingers to show if u like this company...I would give these $#*! holes 5 middle fingers.U $#*!ING SUCK.
No one at at&t read notes and that that's because no one at at&t take notes when talking with customers

Worst service ever! Never can get ahold of customer service/ support. Endless Hidden fees. Bill ALWAYS changing for their convenience.

THEY CANCEL MY ACCOUNT AND GAVE ME RECONNECTION 48hs after. Spent 2 days with no service.

Called several times and they said "we dont have a spot available to help" What?

Went with Comcast.

AT&T is consistently without fail one of the worst companies I've ever had to deal with (this is including insurance companies). Every SINGLE time I've dealt with them, they've provided AWFUL service and equally AWFUL customer service.

Most recently, I moved into a new apartment to find it that exclusively offers AT&T as the internet service provider. I knew things were going to be a headache from that first moment and I was right.

Moving into the apartment, I was told by property management that AT&T is pre-installed and every wall jack in the apartment should have access to Fiber internet at the speed of your choosing.

Not only did only ONE wall jack work correctly, but their WiFi gateway was borderline broken: we purchased 1 GB up/down, WiFi from 10 feet away was at 125 down, 85 up. After talking to 2 AT&T service reps, we were basically told that not only was it not their fault WE'D have to pay to have a tech come out. Once the tech came, he told me there'd be an ADDITIONAL charge to get each wall jack working. So overall we had to pay over $250 for service that should have already been done prior to moving into the apartment.

AT&T has shown time and time again that they are truly a deceitful and unaccountable corporation that really couldn't give a damn about their customers. I hope I never have to deal with AT&T EVER AGAIN.

Mr. Stankey,

I didn't know what else I could do but go to the top! I have been a customer for a long time. Bag phone, larger than life battery phone. I realize that in the beginning; it use to be one person at a time. After reporting my phone to an overseas employee whom was told my phone was stolen though I bought two phones at same time one for myself and one for my daughter. She little Miss Independent bought herself one before I could even tell her. In the meanwhile the first phone I activated was stolen out of my pocket in a gas station. So I called to report this I gave att the number at least 3 times! Though they blacklisted both of my phones, they would turn it on and 30to40 minutes later it was blocked, finally a not overseas lady figured out this happened on the 17th they made a claim; I am so tired of telling this story! I have hours invested to get nothing done! As if I really want to call twenty times; I've waited 25mins, I've been sent to wrong departments, also spent one hour and 23mins on phone with one employee. I figure average time with customer service is 30mins 20 calls 10hours invested and still nothing resolved! We are living in different times and I realize this service is terrible everywhere! Regardless I have a choice to make I think this is terrible. Even though you're a very large company doesn't mean you can't fall hard if you don't take care of customers.

Sincerely,
Robert Burch
636-232-xxxx I would say call me but phone doesn't work

Called the AT&T store here at Ada Oklahoma and and asked if they series 9 Watch cases The guy on the phone rudely said No and hung up before I finished talking,