robertb4977

Robert B.

Festus Missouri 63028

Contributor Level

Total Points
260

2 Reviews by Robert

64 Views
6/22/21

Mr. Stankey,

I didn't know what else I could do but go to the top! I have been a customer for a long time. Bag phone, larger than life battery phone. I realize that in the beginning; it use to be one person at a time. After reporting my phone to an overseas employee whom was told my phone was stolen though I bought two phones at same time one for myself and one for my daughter. She little Miss Independent bought herself one before I could even tell her. In the meanwhile the first phone I activated was stolen out of my pocket in a gas station. So I called to report this I gave att the number at least 3 times! Though they blacklisted both of my phones, they would turn it on and 30to40 minutes later it was blocked, finally a not overseas lady figured out this happened on the 17th they made a claim; I am so tired of telling this story! I have hours invested to get nothing done! As if I really want to call twenty times; I've waited 25mins, I've been sent to wrong departments, also spent one hour and 23mins on phone with one employee. I figure average time with customer service is 30mins 20 calls 10hours invested and still nothing resolved! We are living in different times and I realize this service is terrible everywhere! Regardless I have a choice to make I think this is terrible. Even though you're a very large company doesn't mean you can't fall hard if you don't take care of customers.

Sincerely,
Robert Burch
636-232-xxxx I would say call me but phone doesn't work

Update still nothing done with my account, though they made sure to send my bill for service they haven't giving me!

6/21/21

Mr. Stankey,

I didn't know what else I could do but go to the top! I have been a customer for a long time. Bag phone, larger than life battery phone. I realize that in the beginning; it use to be one person at a time. After reporting my phone to an overseas employee whom was told my phone was stolen though I bought two phones at same time one for myself and one for my daughter. She little Miss Independent bought herself one before I could even tell her. In the meanwhile the first phone I activated was stolen out of my pocket in a gas station. So I called to report this I gave att the number at least 3 times! Though they blacklisted both of my phones, they would turn it on and 30to40 minutes later it was blocked, finally a not overseas lady figured out this happened on the 17th they made a claim; I am so tired of telling this story! I have hours invested to get nothing done! As if I really want to call twenty times; I've waited 25mins, I've been sent to wrong departments, also spent one hour and 23mins on phone with one employee. I figure average time with customer service is 30mins 20 calls 10hours invested and still nothing resolved! We are living in different times and I realize this service is terrible everywhere! Regardless I have a choice to make I think this is terrible. Even though you're a very large company doesn't mean you can't fall hard if you don't take care of customers.

Sincerely,
Robert Burch
636-232-xxxx I would say call me but phone doesn't work

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