AT&T

AT&T $#*!ING SUCKS! From the customer service to the $#*!ty wireless service they provide. They make promises to you that they can't and won't keep, then rape you for your money and leave you with $#*!ty customer reps who pass you around because "That's another department who handles your issue, but we will be more than happy to transfer you; Please hold." Pushing you back to the $#*!ing automated system to speak with 20 other $#*!ing none helpful $#*!ers!

Short version of the bull$#*!...I bought a new iPhone and was suppose to receive a trade in credit of $1000, but never received it. Had issues shipping the phone out and was recommended that I bring the device to the store to have it shipped back. $#*!ING SURPRISE AT&T states they never received the device, now they have to do an investigation but still wants me to $#*!ing pay. Every time I call these $#*!ers I end up speaking to at minimum 8 to 12 reps that can't help.

AT&T I $#*!ING HATE YOU AND I CAN'T WAIT FOR THIS CONTRACT TO END! Your lucky I had to give you $#*!ers a star to post this review

Worst excuse for customer service I have ever seen. Ordered a new phone. They said it would be delivered BY HAND 10am-noon the next day. I had multiple emails and texts assuring me of the delivery time.
Sounded too good to be true and it was. At 1pm I contacted them and was first told that I had ordered it for store delivery. NOPE. Then I was promised that it would arrive in "1-2 hours". That didn't happen either. During my 2nd attempt to locate my new phone I was told "4-6pm" for delivery. WHAT? "Oh we never told you it would be earlier than that". Um I have it in writing. "Oh, well it will be 4-6pm. WTH? They selected the original delivery time, not me. When I asked for an explanation I was told "we're just the billing department". Don't care what department they work in. FIX IT.

It finally showed up at 4:30. Was again told that was the scheduled time. Showed them the email and text. "Oh, I don't know why you got that". SMH Found out AT&T contracts their delivery and set-up. They just didn't feel like following the set schedule. Took about 45 mins for the phone to transfer data... and here's the real kicker. They deactivated my old phone, but FORGOT TO ACTIVATE THE NEW ONE. That took another 3 hours online with AT&T.

Still no explanation about why I was LIED to. I kept the transcripts of all the chat sessions so I have a record of their LIES.

A charge was made to my checking account (through my debit card) regarding ATT TV NOW, which is a service I don't have. I called, stayed over 2 hours on the phone, was transferred to 8 (EIGHT) different departments. Every single time they would ask me for an account number - which I don't have, since I don't have the service. The last person was a woman who treated me like I was stupid and kept asking for more e-mails or phone numbers to every member of the family (even if it's a business account!) to check which account it was linked to. At first I told her this was not a service we had hired (we don't even have a TV in the office), but she kept insisiting, so I gave her everyone's number and e-mail to check. OF COURSE she didn't find anything and told me there was nothing they could do. I told her I have the card number that was charged, so she could look it up and see which account it is linked to, it seemed like a simple solution, but she said AT&T didn't have that kind of access, so that was it! WHAT? Now I will call my bank to dispute the charge, but the complete carelessness of this company goes beyond the acceptable! I literally lost over 2 hours of my life for a charge to a service I never even hired. It makes NO SENSE that they wouldn't match the person's card information to the one they have in the account they're charging!

They DO NOT work with you at all, they charge an outrageous price and the service sucks. I would never go back to them, boost is better

I had AT&T about 5 years ago and cancelled due to my bill being drastically different each month from $100-$200 difference. They push you to do automatic payments but would not recommend with this company. I switched back to Verizon Wireless for a couple years and decided to give AT&T a second chance due to their first responder discount. Everything has been fine but service is spotty. Well... I just moved on 3/31 and was set to get my internet moved to the new house on 4/2. The representative stated everything was good to go. Within in an hour of me placing the new order I got an email stating my order has been put on hold and to call them back. I called them back and was placed on hold for about 8-9 hours amongst 3 days for them to figure out the issue. Then come to find out the people did not know how to do their job and messed up my whole account causing them to cancel my original account and had to set me up a different one. I then was told I would have internet on Tuesday 4/5 and got an email today stating my order was cancelled after receiving a confirmation text stating they will be at my house on 4/5. Again, I had to make another phone call for them to tell me then order is still good to go for Tuesday, but I needed to register my account. Well... when I try to register my account there is an error and was told it could because my "internet service." I have no idea if I will get internet on Tuesday or not. It should not be complicated transferring internet from one place to another especially when your a current customer. If my internet is not here on Tuesday I will definitely be switching internet and cellphone providers. With being super pregnant and moving something that should not be stressful made my moving extremely stressful.

I had been an ATT DSL customer since July 2015 with no problems.In September 2021 I called to have service disconnected because on Oct 2nd 2021 I would be moving to an area that ATT DSL didn't provide service. I received my Oct bill I called to see about final charges and was told that after I paid the Oct bill that paid for DSL service through September 2021 I would not owe anything else. November 10th I get a bill for 81.00 for charges from Aug to October 31st 2021. I called ATT customer service and was told I was charged an extra month. I was not informed at either time when I called in September to arrange to disconnect service or in October when I called about the billing I received. I told ATT on Nov 10th I didn't owe them anything I didn't use DSL service at all in October and I wasn't paying the bill. How can they charge me for internet service I didn't use plus charge me 20.00 for internet usage.
I am not paying that bill because I don't owe ATT a single solitary penny

I've had to buy a new phone 6 times in two years and in this two years I have had my phone stop working, stop charging, get stolen, get lost, get broken (not from miss treatment) and dial 911 in my pocket. And In this time frame to get any help from "customer support" they want a 4-digit pin number that I don't have (I've had this number for over 10+ yrs I think I'd be the first to know that my PREPAID PHONE did not come with one therefore I had no 4-digit number) today some "supervisor" named Mary insisted telling the only way i can get access to my account number was to go to my nearest store then call customer support again with a associates help. I walked in told them what I wanted took them 5 seconds to help me and get out. I have waisted hours of my time trying to get help 3 months ago just to be told then prepaid's don't have 4digit pins! I literally had to school "Mary the supervisor" how customer service actually works the service is slow and glitches all the time, customer support are unprofessional and poorly trained, the phones break and stop working in 6 months or less where then you have to fight with it till you can replace it. This company worked better and had better customer service 9-10+ years ago and every year it gets worse I do not recommend this company nor the product I'm changing carriers asap

If I could switch I would ASAP in a heart beat worst company to be with I had no service for 6 days and now they are saying I have to go to Apple because it's the phone

AT&T gave false information about the account and PIN we needed to transfer service from AT&T to T-Mobile several times. This wasted a week, and multiple hours were spent EVERY time we tried to port the phone number over to the new phone with T-Mobile.

T-Mobile was great!

AT&T lied, stalled, required five people on a conference call (including my husband and me) to transfer the phone number to the new phone.

IT WAS SUPPOSED TO BE A 5-10 MINUTE PROCESS!

Upon complaint to the AT&T Leadership Team, all I got was a phone call from the office of the president. During that phone call, Kevin advised that I can't expect everything to be accurate on AT&T's end when we're asking for information. Additionally, AT&T offered no financial payment for our hours spent on the issue due to AT&T's mistakes and false information because it wasn't our account, but a work account through my husband's company. Never mind that it still should have taken 5-10 minutes. The fact is, if you are transferring any number to your family plan carrier, you MUST be on the phone with these people.

DO NOT WASTE YOUR TIME WITH AT&T GAMES. My husband, his company's IT person (the AT&T account owner) and I wasted over $1,000 worth of work time BECAUSE OF AT&T. They won't take accountability and won't pay us back for lost productivity.

I went to Att in Latrobe Pa and the Mgr Mike was awesome and very helpful! Thank you! Hope all your employees are just as good!