LAURA C.

Been with AT&T for years for cell since they were bell south actually and have had the internet service for several years... never any major complaints but I am so disappointed in what they are becoming. I was paying for highest speed offered in my area, had the electric go out a few weeks back and dsl modem took like 8 hours to reboot so I call for service. Tech comes and says "I have to lower your speed, you are too far from pole but it won't affect anything, you won't even notice". First of all how are you selling people something and charging them for it if you can't provide the service? (their answer... we say up to doesn't mean you will actually get that... WHAT?!) Second of all how did it work for several years and now this is an issue? Well he lied... we noticed... internet wifi no longer reaches the back bedrooms so the kids have issues with their xboxes, Netflix etc., we have to shut off wifi on cell phones so we can get anything to open and opening an email on my computer takes about 30-40 seconds each one. So I call today wanting to have something done to correct this issue as I am wasting $ if they can't provide service and the supervisor basically says nicely "I'm sorry if you have to leave us but there is really nothing we can do for you to get your wifi issues fixed... you are just too far from the pole". REALLY?! I've got an idea... put some more poles in. On top of that the great cell phone service we have had for 15 years in the house no longer exists, tech came for directv and said the freezing the tvs are doing has been going on for months and unfortunately nobody has come up with a fix yet. How come I don't see this reflected on my bills as some sort of credit for the poor service that they are aware of. You know if you are late with your payments they do not hesitate to shut you down. So I guess Xfinity here I come and then will have to look into other cell services too.