Bought my ASUS laptop less than two years ago.
A couple of months after the end of the warranty, the screen hinge detached by itself - had to pay good money and wait THREE months to get it fixed.
Now a couple of months later, the laptop irremediably refuses to start up.
This may very well be the worst purchase I've ever made. Will make sure to never buy an Asus product ever again, and you should do the same
I told the Best Buy employee exactly what I need from a laptop and he recommended an Asus... My total came to about 1,110.00 but I have not had any problems out of it. I didn't think Asus would be up to scale like a Dell, HP or Apple but I was wrong.
Very cool company for computer hardware I have a lot of things made by them in my house and I wish everyone to buy and test at least some like video, motherboards, phones, laptops and etc etc. Site is super usefull and safe absolutely.
I have been using Rog phone 3 for the past few months though the phone feels great in terms of performance but it is riddled with issues. The black crush issue and screen framerate issues are present in almost all phones and noticeable and officially asus haven't even gave a statement, they rolled out few updates but it did next to nothing and now a flagship phone feels worse than a midranger.
As I travel a lot and work on my computer for hours of each day I decided to treat myself to a very expensive super light computer. I bought the latest ASUS for just under 1700Euros - which is the most I've ever spent on a computer. It looks great and is very light but I am incredibly disappointed with it. None of the short cut keys work - even after following the online advice; it takes ages to load even my word documents - and when it does I find myself typing for 10 seconds before anything appears on the screen. I asked the company to take it back and give me one that worked but all they offered was to send it for a service - it is BRAND new! And I live in Tanzania and cost a small fortune for me so NO I don't want it serviced!... Save your money or buy from a brand that is reliable. I decided to try this company as I don't like that Apple own the market but you know what? I am so sorry I didn't buy an Apple. In all my years I've owned computers from many different companies but I've never had one that didn't work out of the box and have always been excited to own the next new one. This one is such a disappointment and irritating cause I'm stuck with it for the next few years... and the after sales is pointless. Take my advice and look elsewhere! High end computer my $#*!!
Buyer beware. The Zenbook Duo that I wanted wasn't available to see in person at Best Buy, so I purchased it from the ASUS store. While the design is cool, the screen graphics on the base model (not the Pro) were HORRIBLE. Basic PDFs were tough to read. Spent $1,300 more on the Zenbook Duo 14 Pro and was notified of a 16% return fee when I went to return the original computer. Just ridiculous on both fronts. I gave it the extra star because the extra monitor on the keyboard is a neat feature although I've heard it overheats.
Good laptop but their wireless PCI card is very low quality making the strength i get on my wifi very low and connecting to the internet becomes hard. Returning to manufacture before waranty expires
Paid top dollar for a Asus touch screen laptop. After only having it 6 months laptop does not turn on or charge. In order to send it back to be fixed under warranty, Asus requires me to pay for packaging and shipping...
Tried to contact Asus via their instructed Covid Policy method last year. Which required submitting online a repair ticket. After submitting everything, I was to receive a response within 48 hours. This response never came. I tried this probably 3-4 times and gave up. Now they finally have people you can talk to, however, I missed the window of the warranty coverage. Customer services ZERO stars in my opinion.
After 5 months my son's gaming laptop faced the death black screen problem. When we sent the computer to repair they came up with several different excuses until they just claimed that the USBs ports are rusted and as so they will not replace the motherboard which causes the problem. This is really frustrating. I really don't recommend to buy anything from this company
Bought a laptop manufactured by them a few years ago. One day a large number of bad pixels appeared on the screen so I called them and they send over a DHL deliverman right to my house. After 2 weeks he came back with a fixed laptop. Thats what I call a professional customer care!
I selected Asus Laptop for its sturdy body. Best price and quality(features). Their after sale services are also good, especially I got changed speakers and DVD drive...
Only difficulty I face is with caps lock that I dont have indication its on. A555L
Definitely reliable products, the pc which is half made up of the Asus parts is still alive after 4 years of active usage much on the top frequencies. The laptops are quite reliable too, I got 2 of those and lately had to change one for the new version though still the old one is working perfectly, just hard for me to upgrade the laptop with new parts.
Called customer support about a stuck pixel. Got the usual "push 1 for:' menu but when I pushed 6 for monitors I immediately got a human on the line - no call waiting for an hour. Congratulations ASUS support for a job well done. BTW you need more than one stuck pixel to get a warranty return.
Got the Chromebook and have spent a few days exploring it. I have to say, I am VERY impressed.
It's a delight to use, as well as being an object of technical beauty. The touch screen is a real bonus as a lot of interaction is ideally suited to it. Battery life is excellent, running close to 12 hours.
The keyboard is easy to use; I don't find myself searching for keys or pressing the wrong ones. The convenience of the Chromebook special keys (where function keys would normally be) really makes things very easy. So easy, in fact, I wonder whether this kind of functionality might be a good thing on regular laptops.
I had an issue with the last laptop I had years back which wasn't that bad, unlike the newer models they are making. Bought a pricey 17 inch screen gaming laptop. Which not even a year later had wifi connection problems due to it's faulty wifi card in it. It's what I bought from the Bestbuy by this company. Just like with MSI their computers are just as faulty. Especially due to the experience I had with Bestbuy. I will not buy from Asus brand computers ever again sticking with Dell next time.
Asus was my very first laptop. It broke down after 2 months and could not be returned. I had to travel a long way to the service center and ended up replacing the harddrive. After that it was just a downward spiral. Constant freezing - 2 times on a good day, 8-10 times on a bad day. I was stuck with that crappy laptop for two years because I was a poor college student back then. As soon as I got money I immediately switched to Lenovo (10/10 wise choice) and swore to myself I will never, ever buy Asus again, and I advise all my friends to stay away from it.
I have been buying ASUS products for many years as most serious gamers do. My last experience I have to say is not good. I use a ASUS ROG STRIX, the Laptop operates fine, but here are the bad points. While I understand them no longer having disc drives, I have no idea when they have no SD card Slot. I had to buy a converter in order to use my SD cards.
Picked up an Asuspro model and its an awesome laptop. The only downside is the small screen
Its light, but powerful, would be perfect with a larger screen. Just based on the screen I only give 4 stars, but if you use this for business it will be easy for travel, powerful enough for projects and likely increase overall productivity.
It really depends on what you are used to, but I am not an Asus person, and gave them a shot based on initial specs and I am not disappointed so far.
Very happy with my Asus Chromebook 14. I travel a lot & it's perfect to use in the car during roadtrips. Battery lasts roughly 9 hours & has no lag time. Not the most optimal laptop for my graphic design work, but that's the chromebook in itself. Would recommend!
Overview
Asus has a rating of 2.2 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Asus most frequently mention and customer service. Asus ranks 180th among Laptops sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members