Asus

They've fallen a long way. My last asus laptop last 7 years with heavy use before it started to crap out. So I bought another one and it was malfunctioning within a couple months. I've now only owned it for 13 months and 3 months of them, it's been in a repair shop. They promise it's all overnight and rush service, but the longest it's been gone for at a time is 7 weeks with no communication or updates.

Their products are GARBAGE and their customer service is even worse. DO NOT BUY. They have two repair shops on the entire north American continent and they fight you about what should be repaired "because we can't replicate the problem".

I bought this computer brand new and it's been stuck on the BIOS screen out of nowhere. I am being told I have to pay $85 for them to even diagnose it and then pay for the repair for an HDD. They literally sent me a computer with no hard disk drive in it. This is the most ridiculous piece of junk I've ever bought!

After repeatedly explaining the nature of the problem, all I received for over a week was the same cut and paste resolution that had nothing at all to do with the issue. Not a single tech support rep I dealt with could be bothered, or lacked the skill, to actually read my detailed description and understand the problem I was having. Now, a week later, ASUS has ceased all communication.

Their laptops are durable! Let me just start by saying that. I used one of their laptops for almost three years and it did not break or anything. Had some problems with the audio but the tech service had that fixed within the insured term.
They can build quality electronics, reliable. Can't say that they are too innovative since they are just going with the flow, and their smartphones do not have a lot of prominence in the market. Anyway a solid choice for computers i guess

ASUS has very common practice of selling faulty products. I think they do not properly test their products and even if some group make complaint about certain issue, they are hesitant of fixing the issue and allow the faulty products to be sold. That is why nobody really wants to buy an ASUS equipment

I bought an asus from walmart.com, i returned the laptop to a walmart store in my town, (the lap top would not charge or com on) they refused to take it because it was over 30 days old, I d DID NOT purchase an extra warrenty, i called walmart.com, no i could not return it, they said call asus, i called asus, they said they would not take it back, they said go back to walmart.com-they connected me to a person #4-this customer rep. Suggested i press the start and reset button at the same time. A miracle the lap top came on.
This is after i made a trip to a walmart store and spent 55 minutes on the phone with walmart.com and asus-i will never again purchase another product from asus.

I am a victim of fraud. I got charged from this company and I called and spoke to customer service several times. The took my information down and verified everything from me. I provided my correct email and home address. After dealing with this company for 2 and a half months. They denied my refund and declined my charged back from my bank. Not onetime they even tried to assist me in any way. I have emails
Providing all my pleas. But at the end they never refund my money. The next step is to post all screenshots of my emails back and forth between myself and this company to each and every social media platform. Also reporting them to the BBB. Of push comes to shove I will get an attorney or even take them to court.

Both the motherboard and processor boards of my high end ASUS laptop failed after 2.5 years of moderate use. ASUS customer support management did not care about the poor quality of its product, and instead offered to fix the laptop at 300% over their cost. In essence, ASUS wanted to profit from its failed product. I will never again buy an ASUS laptop and I highly recommend that other not buy an ASUS laptop due to its abysmal quality. I have purchased computer since 1982 and have never been more dissatisfied with my computer purchase.

Bought a gpu for 900$ and i have never used it before its been more than 3 months since i bought it! No display i sent it for RMA and fedex said they lost the gou i dont know how then asus received it 2 weeks later when i payed 60$ shipping. When they received they said it worked well but it was a whole lie! It came back how i sent it! Got on the phone with them all they do is argue back to you and not try to resolve. I sent it back to them. They refuse to give me a replacement i dont know what to do anymore.

They do not handle RMAs well. I've just had a horiffic experience with them. Trying to commmunicate with them is difficult. I paid for overnight shipping on return, they sent it ground. Oh, and as of right now... 3 days after the "ground" delivery date it still hasn't arrived. Do not buy ASUS, because if it breaks down (I've had 2 that do) your RMA experience will be a nightmare if it's anything like mine. Chat that doesn't work, long hold times, a process from the early 90s, agent's who don't know much about computers, it just goes on. Search ASUS RMA experience online.

I've spend more than a month right after I bought $4.000 laptop and I do not receive any kind of meaningful customer support. I've just received my laptop back after waiting for it for 3 weeks and the issue is still there.

The team just reinstalled windows, spent on than 20 minutes and called it a day! It took me less than 10 minutes to confirm the issue is still there.

I am tech savvy and this case this is replacement situation I have no idea where to write/call so now I'm left to write to reddit (btw all phone numbers are unavailable for calling for both CEO office and support lines, only chat/emails work).

I've also sent a message to Tony and Jeniffer from leadership team but I didn't receive any answer, I have 0 interest in continuing spending time on ASUS engineer and service team, just need a replacement device.

ASUS Service No=N*******241-0021

I bought an Asus router 6 months ago and it worked for 3 months, and it slowly got slower and slower with the additional months. Today it works at a crawl. I spoke with a nice customer service guy today who said that I need to send in my router and it will take 10 days for it to be fixed and sent back. I asked if they would just send a new one or a loaner, and he said NO. So, how about this logic... THEIR product is broken, and I have to send it in for them to fix, and I am without internet for 10 days and I have a business to run! How does a tech company do that? They had a loyal customer, and in an instant I am no longer loyal with this stupid way of doing business. I pay the price to get the technology, and then I get to pay the price to send it back and wait 10 days. How does that work. DO NOT BUY THEIR PRODUCTS or you'll be waiting for them to fix them when they break!

They have two shipping facilities I can send it to either the other side of Toronto many hours away or in the USA and pay shipping even though I'm under warranty still garbage product lasted 7 months and won't turn on now.

A Pile of Junk.
My experience with the ASUS laptop has been quite disappointing. Apparently and unfortunately, just two weeks after the warranty expired, I encountered a significant issue with the computer's Realtek Wi-Fi connectivity. When I reached out to the company for assistance, they did attempt to help, but they informed me that resolving the issue would come at a cost of $80.00. After three calls, it seemed like they were rather indifferent to my predicament, which was somewhat frustrating. Their (twice) suggested troubleshooting step was simply to unplug and restart the computer, which didn't resolve the problem. The last troubleshooting was to go and buy an ethernet wire.

In light of my experience, I would caution others against making a purchase from this company. It's unfortunate, but I believe that my rating accurately reflects the quality of their products and customer support. A single star was the lowest I could possibly go; wish I had a zero-rating option. Please read ALL reviews before buying this pile of JUNK.

I have had 3 Asus laptops in the last 11 years. My original still works, the power finally went out on one 8 years in after daily gaming and video editing. They are built well, and though support can take some time to fix things most errors I found were driver issues that were caused by Windows updates. I have called them for router support and will say their live chat and email works easier. They have helped me with products purchased over 5 years prior, and though sometimes I did not get the answer I wanted or the answer instantly I always got an accurate answer.

My only critique is that because they make so many products, if someone is not specific in the support they are looking for there are many departments and filtering to what you are looking for support on could be made easier and with less steps. To someone knowing what the issue is or specific product it is very easy to use. Overall they are a brand I recommend to anyone as a generally to incredibly reliable product.

The worst computer I have ever bought. I did research and sales assistants said their customer service was good but alas I find the whole thing rubbish not fit for purpose! I sent it away a few times and came back nothing changed I doubt they even looked at it knowing the rubbish they have produced. So very disappointed. The whole computer keeps turning off for no reason or if you tilt the screen slightly and then you have to keep re-booting very frustrating.