Asus

I bought an asus before heading off to university! The worst thing I've spent my money on! Within a month or so the wifi would just drop. Anything else connected to the wifi was fine expect for this laptop. When I tried to troubleshoot the problem it told me to connect an ether net cable which isn't possible on a university campus or in my residence. Now it only dropped the connection maybe 60% of the time and sometimes all it needed was for me to restart my laptop, most of the time however I had to leave my laptop off for a couple days and then maybe it would work for an hour or so. I contacted the company and asked them to fix this problem and a problem with the battery since if I unplugged the laptop it would die immediately. I sent it in and when I got it back only the battery had been fixed. There was no mention of them working on or giving me an at home fix for the wifi issue. I called them and told them that they had not fixed the issue and they said well that'll be $70 now and whatever the cost of the repairs are since it's now out of warranty. They gave me a couple at home fixes that I have tried but shockingly not even a factory reset could fix the wifi issue! I have spent multiple hours talking to, but mostly on hold, with the asus support team and I am extremely disappointed with them and the products! Most times I would hang up the phone with asus crying cause as a university student a laptop is essential now that classes have moved online. I can't find a job due to covid so I can't buy a new Or used laptop since it's not in my budget and asus has done nothing to help me fix this problem! I will never be buying another product from asus and I would encourage everyone else to find a different brand before investing your money in one of their products!

Best PC manufacturer for now. All my 6 PCs were from ASUS and for sure next one will be ASUS too! I recommend them to everyone!

I sent my product in to be repaired under warranty to ASUS and this picture was sent to me stating that this opening in my product and scratches was the cause of it not powering on. There was no openings or cracks in my product when I sent it off. This is my first encounter ever dealing with a repair situation, so I did not occur to me to take pictures of my product before sending and you would think customer service would have made the suggestion of taking a picture of my product before sending it in. So the breakdown in communication through customer service is not appreciated. Then I called and was told that my keyboard was also dented. How does a keyboard get dented? This product stopped working in the middle of usage not because of a ding or scratch and if ASUS's products are not built to withstand scratches and minor dings, then consumer purchases may need to be reconsidered. I have other laptops that I have for my kids with scratches and minor dings that are working just fine. That opening in my product is the result of someone else.

For anyone who is dealing with this company and their customer service just BEWARE this may be the reason they do not suggest taking pictures to unsuspecting customers, like myself, so that these types of things can happen. Their INTEGRITY is questionable. No honest person should have to deal with this. Why would I knowingly send a damaged product in with expectations of being fixed under warranty? I could have just went to Best Buy down the street and had it fixed instead of the long process of sending it off and waiting to get it back THAT SIMPLE THIS IS UPSETTING!