Crystal H.

I sent my product in to be repaired under warranty to ASUS and this picture was sent to me stating that this opening in my product and scratches was the cause of it not powering on. There was no openings or cracks in my product when I sent it off. This is my first encounter ever dealing with a repair situation, so I did not occur to me to take pictures of my product before sending and you would think customer service would have made the suggestion of taking a picture of my product before sending it in. So the breakdown in communication through customer service is not appreciated. Then I called and was told that my keyboard was also dented. How does a keyboard get dented? This product stopped working in the middle of usage not because of a ding or scratch and if ASUS's products are not built to withstand scratches and minor dings, then consumer purchases may need to be reconsidered. I have other laptops that I have for my kids with scratches and minor dings that are working just fine. That opening in my product is the result of someone else.

For anyone who is dealing with this company and their customer service just BEWARE this may be the reason they do not suggest taking pictures to unsuspecting customers, like myself, so that these types of things can happen. Their INTEGRITY is questionable. No honest person should have to deal with this. Why would I knowingly send a damaged product in with expectations of being fixed under warranty? I could have just went to Best Buy down the street and had it fixed instead of the long process of sending it off and waiting to get it back THAT SIMPLE THIS IS UPSETTING!