Overview
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
First time having an issue with a device. Once I called, I explained my situation and they were very kind and explained what was happening next. Once they transfered me to a representative specifically for my situation, they were also very kind. They had no issue on explaining things and letting me know what the best solution could be. As someone with anxiety. I truly appreciate the kindness that was given to me by these 2 individuals.
I just called Asurion under my iPhone warranty and they gave me all the options to fix my broken screen and they complied with my request. Just like that it took me 5 minutes to schedule the service at my place of work. Incredible! This doesn't happens with other companies
My son damaged his phone (which happens to be on my account) the front was cracked and the screen suddenly went blank. He couldn't receive calls or make calls and his phone was very necessary for his job. I went online, put in a claim and someone came out to fix it the very next day! It took less than 30 minutes. I love this service. They are amazing!
Very easy to use and get my cracked screen fixed fast! I have had insurance for years and this experience was the easiest and most customer friendly I have filled with Asurion. Highly recommended and with a zero deductible and they came to me to fix! A professional Tec came out and fixed my phone while I waited in my apartment lobby :)
My teen son left his phone on the roof of his car. He found it completely destroyed. This phone is his everything and he was devastated. We are talking the sky had fallen, how would he carry on drama. I was able to file the claim and within minutes got the shipping notice. Within 48 hours he had his replacement and life was good again. Thank you Asrion for keeping my sanity for a little while longer!
I purchased an adjustable king bed frame from AMAZON and the manufacturer warranty expires. I call the Asurion to file a claim and the chat rep was very emphatic. This very nice to know we still have reps in the support industries that are very much human even though chat..
I dreaded going to get my phone looked at by the tech folks because I was completely frustrated with the phone service I have in rural Nevada. I have been a loyal fan of AT&T and find them harder to deal with these days. I went to the Asurion folks who listened & offered a possible solution to the problem. Change the SIM card to possibly improve phone service! Seems simple enough and now to get AT&T to assist. I was impressed by the tech's knowledge and provided excellent tech service. The clerk who I first approached was also very helpful. Excellent customer service from both.
That you so much for coming to my mom's rescue right at our home. My mom broke her screen on her phone & she was given the option to have the work done at home. That was a lifesaver for my elderly mom not having to leave home. She sometimes becomes overwhelmed completing tasks she's never done before. She was so relieved when the technician came to her.
Good experience took care of the problem with my gun, not charging the process was smooth and cardi is straight to the point. I recommend all your applies online to be purchased with insurance package.
I scheduled a battery replacement through Asurion as my iPhone is about three years old and had a degraded battery. The technician was courteous and professional, and it took no more than 30 minutes for him to complete the battery replacement.
I have never in my life had a customer service experience like this one. They were absolutely outstanding! Extremely kind and FAST! My phone was MANGLED and they had it fixed good as new in an hour and a half! I can't get over how nice everyone was and just how good at their jobs these gentlemen were!
You can either pick where you want to get it repaired or they can come to your house. Since I work at home, I took advantage of them coming to my house. It was fixed very quickly outside in their van.
My son's tablet a five years finally decided to not work anymore. Almost forgot I had insurance on it did everything online but couldn't get a replacement tablet because it was so old so I got a check to go buy a replacement for him that came in the mail within two business days. My son was very glad that he got his new tablet very quickly.
Super Pleasant I cannot remember the guy's name but he needs a raise you need to move him up in the company he is what every Asurion employee should strive to achieve he will make you lots of money never met such a nicer more experience professional person
I did not set up my new phone correctly because the apps did not come over, I do recall the phone asked me to do an update, that never seem to complete that. That interruption must have confused me to select the correct process and my new phone was without apps. After hours of trying to load apps with my passwords etc. I decided to contact the free help. Maria convinced me to start over and gave me excellent step by step instructions in order to get my apps transferred. I appreciated her patience because this took quite a few minutes. The apps seemed to be on my new phone and I am anxious to see if everything works as well as learn the new applications and capabilities of my new phone. Bob
I dropped the phone and cracked it in two places, I called Consumer Cellular and they referred me to you as I had insurance on this phone. From the moment I spoke to your wonderful customer service person I was informed on what it would take to get another phone quickly and efficiently. It was a pleasure to speak to someone with excellent skills
I was helped by Rachel, she took care of my claim and had it processed within 15 mins. She asked me a few questions and found my product I was having issues with and informed me it was covered. From there it was quick and easy! Great experience... 10! Stars across the board!
From the time I walk in the store with a damage phone. The Store Rep. We're very friendly, professional & and a sense of humor. Gave me a time to return to pick up my phone. But I decide to come an 1 hr later. They text me exactly 1 hr stated my phone is ready. (I were already on my way). The Store Rep. Greet me with a smile & ask me for assistance. My phone is working awesome, better than b4. Looks brand new. I would come back not just for their awesome service, but friendly & SMILE. It goes a long way. Keep up the awesome work.
I have a cordless weed wacker with the metal/steel blade attachments. I bought it from Amazon in September of 2024. I charged the batteries for this season, and was hoping to start getting my yard in shape. To my surprise, and great disappointment it didn't work. I tried multiple times, changed to the other battery in case there was a connection issue, and it didn't work. I bought the Asurion extended warranty, and contacted them. I did my claim through their live chat. It was a great experience! I provided the representative with all the product information, brand, date of purchase, Asurion order number, verified address etc. The representative took care of it while on the chat. I will be getting a voucher to replace my weed wacker. I can't wait, this weed wacker was a beast! Light weight, and could go almost every thing with the interchangeable blades. I hope this helps.
I am so happy that I got this service. It is an absolute life saver. Today I spoke with Jailyn. They went out of their way to make sure I had all of the information I needed. If I could give 100 stars I would!
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- Nashville,, TN
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members