Overview
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
Maeanne was excellent answering all of my questions. She helped me to erase my phone so that I could get a trade-in credit from Verizon. She also answered questions about how to use the buttons on my new iPhone 16 including how to access Siri. The wait for each exchange was not long --- at most 1-2 minutes.
I have had to use the Asurion Warranty on Pool Equipment 4 times now over the last 5 years. Obviously robotic pool equipment is not made to last long, but with the extended warranty when it kicks the bucket (after a couple of years) they have been very easy to work with to get it replaced. Their customer service has been very friendly and helpful each time and has made the process easy and painless.
Cracked my phone the night before Mothers Day! Was extrupset as the glass was bad. I went into my protection plan to see what options was available. Eventually made an appointment for them to come to me and fix my phone. I honestly thought they was going to cancel but he came earlier than expected that Monday & was done in less than 30 min. Awesome job 👏🏼
I recently purchased a pop-up canopy tent on Amazon. While it was outside the wind damaged the structure. Fortunately, I had purchased a protection plan through Asurion. They reviewed my claim online and through chat and issued a gift card for the item's purchase price. I am so grateful!
My son's phone was cracked. I filed a claim online one night, and the next afternoon the tech was at my house at the scheduled time. He fixed the phone, offered a glass protector, and was on his way. It could not have been easier or more efficient. Definitely worth the price for insurance.
I am very pleased with service repair on my galaxy cell phone. The guys at this location are very professional friendly and thorough. I would recommend you coming to this location for your repairs.
They are fast and their customer service is great.
I had an issue sharing photos received in my text messages. Went to Chat With Us through my online Verizon Wireless account and was connected with Heidi at Asurion. She guided me with easy to understand instructions until my issue was resolved successfully. Thank you Heidi!
Really appreciate your Great staff at your Decatur Blvd. Store! Very knowledgeable and friendly staff!. Phone was repaired in a couple of hours and associate kept me informed about the progress on the repair! Thank You Again!
The Asurion representative came to the house within the time frame I selected. He gave me advance notice of his estimated time of arrival. When he arrived he was pleasant and had me sign the consent. Everything was done inside his work van in my driveway. It took roughly a half hour and he was on his way. I was impressed with how quick everything was, and I liked how they came to me. It beat having to go sit at an AT&T store for a period of time. It's definitely worth paying for the insurance.
I was dreading replacing my phone, thinking it would be a long and frustrating experience. I am glad to report that Maria made it easy and fun! She was knowledgeable, efficient and patient with me. I truly appreciate the time she spent making sure I received what I wanted a needed!
The tech communicated so well to set up the appointment. When running late he called to let me know and was very apologetic. The service was FANTASTIC! Took around 20 minutes for him to completely fix my screen issues. Very knowledgeable and well mannered. Very professional! Thank you for your help!
My experience with Asurion was very professional, fast, and friendly. By me being on a job assignment away from home I dropped my phone and it cracked my screen. Went to at&t and they directed me to asurion right down the street from where they were at. I was expecting that I wouldn't get my phone back until 2-3 days but low and behold i was completely shock when Aiden told me it will be ready in 2 hours. I was super excited 😄 and grateful to have my phone back on the same day.
As for filing my claim when my mobile would no longer hold a charge, was straight forward, however, I have another claim to file and your system isn't at all easy, in fact after numerous attempts your system provides a 800 number. There should be a prompt to file another claim.
Quick, easy, fixed the problem, and was very polite and respectful! Great customer service is hard to find nowadays, but I can say I can't remember a time when I've had bad customer service with Ausrion
My Asurion tech was the most amazing individual to offer to meet me at my place of employment earlier than my scheduled time as I would not be able to leave work earlier. He was curteous and very efficient and knowledgeable. He fixed my device in no time at all & hand delivered it back to me. So pleased with the results both times we have ever had to file a claim.with Asurion. Both issues were fixed promptly and the process to file a claim is so easy!
Gerson was very helpful in activating my replacement iPhone 16 pro. He was a pleasure to speak to and made conversation while I waited for my phone to activate. He walked me through every step and explained it if I needed help.
Wow! Where can I start? Scheduling was a breeze, technician arrived on time, he was extremely nice, and my phone was fixed in 30 minutes. Highly recommend if you need a repair! Fixed my iPhone screen and didn't have to wipe or reprogram it.
Our tech, Jordon, was on time and very friendly. He communicated well with letting us know of his arrival, he was very informative with the process of repairing our phone, and did a great job in a timely manner. Thanks so much for your help!
I could not erase my old iphone to send back. I called number that they said to erase device. It said At & T. That person didn't have a clue. Was suppose to send me an email and to Protect. No email and it went silent. I called Asurion and I got someone named Brandon. Needless to say the Pro directed me with ease. I think he needs to go and train some people.
Top notch service. The gentleman arrived on time. Came to my door, told me it would take 15-20 minutes to diagnose. Exactly 15-20 mins later he was knocking on my door and i had a fixed screen. Couldn't recommend more. So much easier than traveling all the way to the store and waiting hours when it is 35 mins from my home.
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- Nashville,, TN
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members