Overview
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
The Asurion representative came to the house within the time frame I selected. He gave me advance notice of his estimated time of arrival. When he arrived he was pleasant and had me sign the consent. Everything was done inside his work van in my driveway. It took roughly a half hour and he was on his way. I was impressed with how quick everything was, and I liked how they came to me. It beat having to go sit at an AT&T store for a period of time. It's definitely worth paying for the insurance.
I was dreading replacing my phone, thinking it would be a long and frustrating experience. I am glad to report that Maria made it easy and fun! She was knowledgeable, efficient and patient with me. I truly appreciate the time she spent making sure I received what I wanted a needed!
The tech communicated so well to set up the appointment. When running late he called to let me know and was very apologetic. The service was FANTASTIC! Took around 20 minutes for him to completely fix my screen issues. Very knowledgeable and well mannered. Very professional! Thank you for your help!
My experience with Asurion was very professional, fast, and friendly. By me being on a job assignment away from home I dropped my phone and it cracked my screen. Went to at&t and they directed me to asurion right down the street from where they were at. I was expecting that I wouldn't get my phone back until 2-3 days but low and behold i was completely shock when Aiden told me it will be ready in 2 hours. I was super excited 😄 and grateful to have my phone back on the same day.
As for filing my claim when my mobile would no longer hold a charge, was straight forward, however, I have another claim to file and your system isn't at all easy, in fact after numerous attempts your system provides a 800 number. There should be a prompt to file another claim.
Quick, easy, fixed the problem, and was very polite and respectful! Great customer service is hard to find nowadays, but I can say I can't remember a time when I've had bad customer service with Ausrion
Gerson was very helpful in activating my replacement iPhone 16 pro. He was a pleasure to speak to and made conversation while I waited for my phone to activate. He walked me through every step and explained it if I needed help.
Wow! Where can I start? Scheduling was a breeze, technician arrived on time, he was extremely nice, and my phone was fixed in 30 minutes. Highly recommend if you need a repair! Fixed my iPhone screen and didn't have to wipe or reprogram it.
Our tech, Jordon, was on time and very friendly. He communicated well with letting us know of his arrival, he was very informative with the process of repairing our phone, and did a great job in a timely manner. Thanks so much for your help!
I could not erase my old iphone to send back. I called number that they said to erase device. It said At & T. That person didn't have a clue. Was suppose to send me an email and to Protect. No email and it went silent. I called Asurion and I got someone named Brandon. Needless to say the Pro directed me with ease. I think he needs to go and train some people.
Top notch service. The gentleman arrived on time. Came to my door, told me it would take 15-20 minutes to diagnose. Exactly 15-20 mins later he was knocking on my door and i had a fixed screen. Couldn't recommend more. So much easier than traveling all the way to the store and waiting hours when it is 35 mins from my home.
First time having an issue with a device. Once I called, I explained my situation and they were very kind and explained what was happening next. Once they transfered me to a representative specifically for my situation, they were also very kind. They had no issue on explaining things and letting me know what the best solution could be. As someone with anxiety. I truly appreciate the kindness that was given to me by these 2 individuals.
I just called Asurion under my iPhone warranty and they gave me all the options to fix my broken screen and they complied with my request. Just like that it took me 5 minutes to schedule the service at my place of work. Incredible! This doesn't happens with other companies
Very easy to use and get my cracked screen fixed fast! I have had insurance for years and this experience was the easiest and most customer friendly I have filled with Asurion. Highly recommended and with a zero deductible and they came to me to fix! A professional Tec came out and fixed my phone while I waited in my apartment lobby :)
My teen son left his phone on the roof of his car. He found it completely destroyed. This phone is his everything and he was devastated. We are talking the sky had fallen, how would he carry on drama. I was able to file the claim and within minutes got the shipping notice. Within 48 hours he had his replacement and life was good again. Thank you Asrion for keeping my sanity for a little while longer!
I purchased an adjustable king bed frame from AMAZON and the manufacturer warranty expires. I call the Asurion to file a claim and the chat rep was very emphatic. This very nice to know we still have reps in the support industries that are very much human even though chat..
I dreaded going to get my phone looked at by the tech folks because I was completely frustrated with the phone service I have in rural Nevada. I have been a loyal fan of AT&T and find them harder to deal with these days. I went to the Asurion folks who listened & offered a possible solution to the problem. Change the SIM card to possibly improve phone service! Seems simple enough and now to get AT&T to assist. I was impressed by the tech's knowledge and provided excellent tech service. The clerk who I first approached was also very helpful. Excellent customer service from both.
That you so much for coming to my mom's rescue right at our home. My mom broke her screen on her phone & she was given the option to have the work done at home. That was a lifesaver for my elderly mom not having to leave home. She sometimes becomes overwhelmed completing tasks she's never done before. She was so relieved when the technician came to her.
Good experience took care of the problem with my gun, not charging the process was smooth and cardi is straight to the point. I recommend all your applies online to be purchased with insurance package.
I scheduled a battery replacement through Asurion as my iPhone is about three years old and had a degraded battery. The technician was courteous and professional, and it took no more than 30 minutes for him to complete the battery replacement.
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- Nashville,, TN
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members