Asurion

Asurion was remarkable. I'm a Park Ranger, yet the service tech came to my location that day and had my phone repaired in 30 minutes. He was great, very friendly and more then accommodating. I couldn't have asked for more!
Thank you.

Bernard was extremely attentive to my concerns, speedy to respond, and most importantly very informative without overdoing it in terms of tech talk that I wouldn't understand. Overall one of the best customer service experiences I believe I have ever come across. Would give Bernard 10 stars if it was optional, outstanding professionalism man. Thank you very much!

My 89 year old mother's flip phone came apart at the hinges. Asurion immediately sent a replacement the next day with instructions on sending back the broken phone. We had the phone 10 months and was thankful we were under warranty.

I was having a problem with the battery depleting too quickly on my cell phone. The VERY helpful and patient assistant led me through some checks and corrections to see if the problem could be fixed. She finally decided it could not be fixed, so I will be getting a replacement phone. I am so very thankful and excited to have this resolved. Thank you all again!

I have been without a phone... it would not turn on and I've been working with others trying to get it to let me in... no go. Until Daniel. He was very polite, professional and waded through all the problems I kept throwing at him until he came up with a solution on how to get the stubborn phone to let me in.
He deserves a raise, a corner office, a gold watch and anything else you can think of to give him for his expert help.

I couldn't believe how easy it was to file a claim and how quick they repaired my son's phone. By the time I left asurion and got home. I received an email that his phone was ready for pick up. Such excellent and professional service. So glad we have this protection.

Worked with Romeo from Verizon to set up my new iPhone 16. It was NOT easy! He was so patient and helpful. Wonderful to have his assistance. He helped to solve all issues and now my iPhone has all my pictures and contacts etc. Email was also an issue he helped resolve. Got to him right away and he stayed on the phone chat with me the whole time. GREAT!

No one wants to break their device, but if you do Asurion is the way to go. Making a claim was super easy and from claim to repair was super fast and painless. Having the insurance through my carrier made the process seamless and I only had to pay my deductible. I hope to never need the service again but it is good to know that I can rely on Asurion to handle my device issues.

She was so kind and caring and understanding throughout the whole process. Rachel was constantly reassuring and quick to solve every issue that arose. Rachel had such great energy and made me feel confident and sure of a process that usually gives me so much anxiety and I could not be more grateful for her kind professionalism!

I cam to Asurion with help on getting my jew number transferred to my new phone. Then I was connected with blezilda and she figured it all out for me n even helped enroll in my device care plan! Thanks for everything 10/10 experience would recommend and be back if further help is needed!

The tech that fixed my phone was nothing short of AMAZING. He was alone in the store and I felt well taken care of. The electricity went out for a few minutes in the mall that we were in and he used his phone light to continue working. Just Excellent customer service and I greatly appreciate it. I just knew he was going to say come back tomorrow but he didn't. Thank you

Maeanne was excellent answering all of my questions. She helped me to erase my phone so that I could get a trade-in credit from Verizon. She also answered questions about how to use the buttons on my new iPhone 16 including how to access Siri. The wait for each exchange was not long --- at most 1-2 minutes.

I have had to use the Asurion Warranty on Pool Equipment 4 times now over the last 5 years. Obviously robotic pool equipment is not made to last long, but with the extended warranty when it kicks the bucket (after a couple of years) they have been very easy to work with to get it replaced. Their customer service has been very friendly and helpful each time and has made the process easy and painless.

Cracked my phone the night before Mothers Day! Was extrupset as the glass was bad. I went into my protection plan to see what options was available. Eventually made an appointment for them to come to me and fix my phone. I honestly thought they was going to cancel but he came earlier than expected that Monday & was done in less than 30 min. Awesome job 👏🏼

My son's phone was cracked. I filed a claim online one night, and the next afternoon the tech was at my house at the scheduled time. He fixed the phone, offered a glass protector, and was on his way. It could not have been easier or more efficient. Definitely worth the price for insurance.

I am very pleased with service repair on my galaxy cell phone. The guys at this location are very professional friendly and thorough. I would recommend you coming to this location for your repairs.
They are fast and their customer service is great.

Really appreciate your Great staff at your Decatur Blvd. Store! Very knowledgeable and friendly staff!. Phone was repaired in a couple of hours and associate kept me informed about the progress on the repair! Thank You Again!