From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
Was able to gt a new phone in 2 days and activation was a breeze
Muy buena amable me atendieron muy bien y entendí lo que me dijieron con amablemente
From start to finish your team was great, in about two weeks everything was resolved.
The deductible is to high. You need to lower it for people that hardly using the insurance
The people are polite they did a great job they are patient and explain the process and keep you update with the service
She was amazing. It took some effort, and she went above and beyond to get my card back to me. Nothing short of amazing!
Great support with new phone setup. Fast, easy to follow. Employees were very knowledgeable. Great experience.
I was very impressed with how quick and easy it was to file a claim and resolve my issue with my device. It gave me a great sense of relief how quick they replaced my granddaughters tablet
I've had one heck of a time getting my new phone up and running. While it's still not there yet, I've had the best interactions with 3 separate service reps. They all took their time with me and walked me through each step. I will be recommending Asurion to all my friends and family.
Good since my phone was broke and the call was spotty
Needed to get my phone set up for the VPN on digital secure. I had it on my phone, but it wasn't connecting. He walked me through it and I had it done thank you
Excellent and handling the problem that I had with my dryer that began when it was still under manufacturers warranty, and Whirlpool wrote me off. Shame on them, but kudos to Asurion and to A&E Appliance Repair!
Customer service is more than accommodating if you have a valuable desktop or laptop dont hesitate to get it covered it more than worth it in the end.
I been struggling to work the website but as soon as I was able to chat with someone, I got all the answers and help I needed. I am grateful and luckily in time for the holidays too!
We have been with Verizon for years. Best phone company ever.
The security advisor was very patient and walked me through the procedure with great clarity
Jayson gave me the easy step(s) to resolve the problem and the scan function worked the first time after the recommended steps.
In today's world. There are so few. That actually want to help you. So many act bothered just to help. My experience though. But the person that helped me today. Was so awesome. That made everything easy. And kind to me. And my problem was fixed. With little effort of mine. She's the type of person that deserves. A raise. And advancement. I will end with this. Happy holidays and I hope you get her also for your help. Because your problem will be fixed.
Work was performed in a very timely manner. I am very happy to have my computer back and working correctly.
I had just changed carriers for my cell phone, and I had some questions which Demetrius, the representative, answered thoroughly. He also informed me of other services which might be advantageous in the future.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Crystal. We apologize for any trouble this has caused. Our deductibles are only a portion of what the retail cost of the device. We have captured your feedback. -Rue