From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
Cynthia was very informative and helpful. One of my new phones wouldn't activate and then they both rang when I called one of them. She solved both issues.
I had a Vizio 65 inch tv it broke they gave me options to pick and they gave me a Samsung 70inch tv it's amazing way better than the video well worth paying monthly for asurion thank you all from asurion
Thank you so much, Its very easy and fast. I highly recommend it
People in store were great wish I didn't have to go through this BS for replacement. Then I get to return the old one another BS hastle. Experience was not good. To much BS in the world without having to deal with this over the phone. I'm not sure I will stay with cricket at this point. May be changing to another service soon.
I was expecting an issue, like i ALWAYS have with other customer services whom shall remain nameless. This was a joy from start to finish. Extremely impressed
Wally introduced him self upon arrival and was so patient with my questions and knowledgeable. He was above helpful and that I appreciate..
I have had to use Asurion on several items but the most recent being dash cams and the refund is fast, usually within a few days of dropping off the item at the UPS store.
Have bought multiple policies and never had an issue with help. Customer service is great. I recommend and will buy again
Reached out to the chat agent for help finding an sku number and he was able to file my entire claim for my with minimal info needed on my end. Took maybe 10-15 mins total and now I just wait for the final review. Great job
I had a great experience with Asurion protection plan, it was easy and comfortable to follow the process
I have been working on a phone claim for two months.I received an email from asurion stating that I need to resubmit my ID. They refused to accept a Government issued Military Id stating that it was a "work id" The level of frustration that I was feeling is incredible. I submitted my drivers license and was promptly told that I would have to wait for a review. Seriously, I was already approved for a replacement device. I only needed the final approval to pay my deductible. But again, now I am waiting AGAIN. They need to get their Stuff together and teach their people the difference between a work id and a Goverment issued military ID..
Hello, Scott. We are sincerely sorry to hear about the trouble and delays you have experienced. We are here to help you. Please contact us directly to complete the review. -Rue
The representative helped me 100% in a very short period of time
Purchased insurance for instant cameras bought as Christmas gifts on Amazon last year which stopped functioning. Contacted Asurion about it and very pleasant and helpful customer service people I spoke with, resolved issue for me. Also needed to use chat when shipping label failed to print correctly and that also worked well without issue. What a great group of people! Buy the insurance!
Carlos was so helpful with activating my replacement which I had no way of accessing to get my back up. We tried serveral options until one worked. He was very patient and helpful.
Helped me transfer my cellular over to my new iPhone at 1030 at night!
Oh my! So, patient with me. Really read & understood my problem! Able to resolve!
I made a purchase through Amazon & also purchased Asurion 2 year electronic protection plan. My product conked out before a year had gone by. Asurion made it very easy to file a claim & I'll be reimbursed when they receive defective product. Fast, easy, well organized. I purchased a new product with Amazon & made sure to buy another Asurion protection plan.
First time using Asurion & the process to file, submit & make arrangements to have my cell phone repaired was very easy & quick.
Had to contact a&t support, hence assuring. I prefer the phone & sometimes it's required but the chat function always seem to be the best option & the wait time is minimal! They will have someone call if necessary! Seem to quickly solve most minor issues
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Amanda. We are definitely sorry for the trouble you experienced. We hope you are back up and running. Please let us know if there is anything else we can do to assist. -Rue