From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
Very easy process the only issue was I had to wait a week to get my repair but everything worked out great
I replaced grandson IPhone and we wasn't able to get data service. Call the Verizon text who left message regarding what to do if need help to set up new phone. Customer service representative was great, patience and knows how to treat customers. She walked us through the set up of the new phone with steady patience. She laughed with us, she made sure the new phone worked with and without wi fi. She made a test call to the new to make sure that the new phone was connected and working properly. She made sure everything with the new worked properly. And she stayed on the phone with us when there was a hold for a few minutes. This is the kind of representative I hope to always be greeted and helped by. Thank you! Darlene
I went online, set up appointment, walked in hand to my phone told me 2 hours. Came back in 2 hours. Job done, very satisfied, very pleasant people.
Although I really didn't think I'd need the insurance, I opted in anyway. Then of course the phone was dropped and needed repair. Asurion made the process easy via the online claim. Followed up via email and gave reasonable options on getting the repair. The technician knew his stuff and we were back up and running within 24 hours.
The technician was nice and he only took 15 minutes to fix my phone. He also came to meet me so I got to get coffee while I waited, by the time my coffee was ready so was my phone.
This was a super convenient and easy experience. They came right out and fixed my screen with zero hassle. I love this process.
My screen had a white line down the middle. The staff were attentive and professional. Service was quick! Thanks guys!
The whole experience was dreadful for me until I brought my phone in to this shop and from that point on I was in relief. They helped me and fixed my phone with no problems, and smooth friendly service. My device looked brand new. I'm a satisfied customer.
My phone caught on fire and I easy very upset be cause I really loved my phone but it was SO EASY and hassle free I still can't believe it. My replacement phone arrived the next day. They made what could have been a very stressful situation unbelievably easy. I wish all companies were just like this one
Gibran was my technician. I really really I appreciated his excellent customer service very kind considerate young man we need more of him in the world. It would be a safer place
I dropped my new phone about 6 inches but an iron table broke the fall. Thought only my screen protector was broken. But it was the actual screen that was cracked all over. I reached out for repair thru Verizon. They connected me to Asurion. The tech actually came to my house, so I didn't have to go anywhere! He went to his vehicle and about 15 minutes later, my phone was like new! I could not be more pleased.
While I was at a convention. I lost my phone. Went to an At&t store and explained what happened. He then called Asurion and explained what happened and handed me the phone. I only had this phone for a week & half as my original phone was stolen (after having it 10 days) and I had to make a claim for that one (and they sent me a the second phone). Then I went and lost it. Assuring arranged to send me another phone. (I lost my phone on Mon, looked all over convention center for it. On Wednesday I made the claim. On Thursday, the convention center called to say they found the phone & I went to pick it up. On Friday my neighbor called to say my new phone was there. (Which I will return when I get home). How many insurance companies would allow you to make 2 claims in one month? I felt everyone I talked to was kind and understanding and I will definitely tell my friends with phones to get that insurance.
The Service shop was great they actually contacted me to come in the same day. Dropped off my phone with in hour i was contacted that my phone was ready. Problem was a black out screen. I picked up the phone and they showed it worked and thank me for being a customer
The technician was here on time and the technician was done in 30 minutes or less and what I really appreciated was that the technician was nice enough to change my battery.
Once the claim was file for a broken screen, a new phone arrived in 2 days along with a prepaid envelope to send in the damaged one. I hope I will never have to use the insurance again, but if I do, it will be hassle free.
Easy as pie and definitely worth their insurance. It was so easy to file a claim and relative my issues! Highly satisfied customer will return
Filing the claim for my broken screen was super easy. The technician arrived early (after he called to confirm this was ok) and he repaired my phone in about 20 minutes! Friendly guy as well!
ASURION FREAKING KICKS ASSS!
THEY'VE APPROVED 5 CLAIMS FOR MY S 24 ULTRA SINCE MAY! YEAH, YOU CAN SAY THAT I'M A LITTLE HARD ON DEVICES!
SOOO THEY'VE CERTAINLY HAD MY BACK, AND I'M 100 PERCENT POSITIVE, THAT THEY'LL FOR SURE HAVE YOUR BACK AS WELL! BE SAVE!
AND HOPE THAT EVERYONE OF YOU PROSPER IN WHATEVER ENDEAVORS LIFE BRINGS TOO YOU!
I had a cracked screen and cracked back of my phone and they replaced it to looking brand new in less than 4 hours! Super impressed with the staff and quickness
Great experience with awesome customer service. Same day fix! Will definitely use them again when needed.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members