From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
The service tech was extremely helpful and patient with me hovering over him asking all manner of inane questions, he was friendly and polite and quite knowledgeable… I would invite him back anytime…thank you for resolving our issue in such a competent manner. We've always had great success with Samsung's service…above and beyond any others we've used in the last 50 years!
One phone call was all it took, people were very helpful
Asurion was able to process my claim after the 60 days! I am truly great full!
If your device is lost or stolen do not wait to process your claim!
Just awesome!
Filing a claim is one of the easiest thing you will ever do. Cricket will always be my #1 choice for wireless service
Would by agreement again has been a real money saver
Very satisfying very helping answered all my questions
Asurion is helping me with my warranty for my drone. They have been very helpful in keeping me updated and making sure I'm happy with their service. Their chat rep, Juvelyn, has the patience of an angel. I don't know if my drone will get fixed yet but dealing with Asurion has been a pleasure.
Everything was so easy until this pop-up screen appeared asking for a review and covered all of the information I needed. There was no option to refuse or close it. Hopefully, after I submit this, I'll be able to continue with my claim process, uninterrupted by annoying pop-up screens.
WHEN I CALLED. I RECEIVED GREAT SERVICE. THE PERSON HELPED ME WORK THROUGH PROCESS SO I COULD RETURN THE ITEM AND GET A REFUND. APPRECIATE THIS BEING EASY FOR ME TO RETURN ITEM. WILL SHARE WITH OTHERS MY EXPERIENCE. WILL SHOP WITH YOU AGAIN.
Was easy to file a claim. Everything was very detailed n easy to follow
This is the 5th time that the icemaker on this Samsung fridge has failed since purchase. Asurion is now working with me to replace this appliance. I'm really happy I bought the extended coverage as it's been frustrating to try to get it finally repaired or replaced.
All the contact I've has has been great. I had to replace my kids broken phone, they were easy to deal with and got the new phone fast. Activation went well, really friendly support.
This was yet another great experience working with Asurion. From filing a claim to receiving my replacement phone, It was easy and quickly delivered.
I had to submit a claim for my galaxy fold 3, which I did online. It was simple, easy and took under 5 minutes to complete. Couldn't of asked for a better experience. Thank you
Website was easy to use. Wish there was a choice in color and or model of replacement phone. Not sure replacement is quality of old phone
Online was the best no wait time only took second. I would highly recommend use this feature.*****
I explained my damages on my phone and I was done with my claim in minutes
All in all great, worst was forgetting from past experience the sim tray number would be needed (also found in settings, easier to read), and that using the tray would require a light and magnification glass if an update is in progress. Otherwise process to get phone replaced is fairly simple, now waiting on update and try new phone/move items over, and send old back.
If your looking for a good insurance to protect any and all devices and other Electronics then look no further, Asurions customer care friendliness and attentiveness is better than any other insurance I have used, and their self service system to file your own claim is also very easy to navigate through, I highly recommend them.
I talked with Tia who was very helpful. She made it easy and was thorough with her explanations which make it easy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Amber. We are definitely sorry for the trouble you experienced while completing your claim. We are here to help you. -Rue