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AsurionReviews 12,667

4.7

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


asurion.com
Founded in 1994
Nashville,, TN
+232
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Asurion Reviews Summary

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day
Ohio
1 review
0 helpful votes
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"One Day Away"
December 21, 2022

It's really really simple, I put in a claim yesterday and my iPad come in today. FedEx sorta took their time and gave me a crappy photo of where my package was but that's nothing on Asurion. That was "Amazon Prime Same Day" fast. Thank you so much guys!

Date of experience: December 21, 2022
Nevada
1 review
0 helpful votes
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Made my day n night much easier..
December 21, 2022

My claim was much easier n fast then I had thought... basic instructions and took but 3 mins to complete. Thanks asurion!

Date of experience: December 21, 2022
Texas
1 review
0 helpful votes
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Resolve phone issues.
December 21, 2022

Had trouble setting up my replacement phone and then got a whole of support tech and Jacob did a great job helping me set this up.

Date of experience: December 21, 2022
Massachusetts
2 reviews
0 helpful votes
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AMAZING Service!
December 21, 2022

I am new to Asurion I have only been with them for less than a year. But I'm definitely tired of spending hundreds of dollars UP FRONT for extended warranties on already expensive products that doesn't even cover everything that cold go wrong! Asurion covers all the tech in your house regardless of age. It was super easy to file a claim, paid a very small deductible and had the option to drop it off or they would pick it up! AND it was fixed in TWO DAYS! I will never buy another extended warranty again.

Date of experience: December 21, 2022
California
1 review
0 helpful votes
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Customer Service
December 21, 2022

Great service! Provided all the information I needed

Date of experience: December 21, 2022
Missouri
1 review
0 helpful votes
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No better Help to be found!
December 21, 2022

I couldn't find one of my Asurion plans using the Asurion search tools. Wilson took the available information I had about the product and it's plan and dug until he found that somehow one of my auxilliary email addys had been associated with the plan rather than my primary addy. Now all is right with the world. Wilson was concise, efficient, and personable in working through the situation.

Date of experience: December 21, 2022
Washington
1 review
0 helpful votes
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Amazing customer service
December 21, 2022

When I initially filed the claim. I'm not kidding the very best in telephone customer service responded. To the bosses please look up the two reps who answered the first one we disconnected and she made sure my information didn't get lost and made it extremely easy for the rep who I ended up talking to when I called back to help finish

Date of experience: December 21, 2022
Florida
1 review
0 helpful votes
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Good
December 21, 2022

Excelente muy buen trabajo son muy eficientes Dios los bendiga

Date of experience: December 21, 2022
Virginia
1 review
0 helpful votes
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VERY Good Experience
December 21, 2022

Initially it was a little difficult to get the claim processed, but once they decided the claim was valid the process went pretty smooth and they fixed and shipped my computer back to me ready to go!

Date of experience: December 21, 2022
Iowa
2 reviews
0 helpful votes
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Painless replacement
December 21, 2022

Everything about the replacement policy was simple! The website was easy to navigate and simple to use.

Date of experience: December 21, 2022
Iowa
1 review
0 helpful votes
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Valentino is a nice and helpful person
December 21, 2022

Valentino made my experience easy. He was caring and didn't push me too much to change account details I wasn't comfortable with changing.

Date of experience: December 21, 2022
District of Columbia
1 review
0 helpful votes
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Very good thanks
December 21, 2022

Very good thanks for your help and your attention nice experience now I hope my phone

Date of experience: December 21, 2022
Georgia
1 review
0 helpful votes
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Premium customer service
December 21, 2022

Christa was prompt and courteous.
She quickly resolved my inability to register a new product in only a couple minutes.
Mission accomplished.

Date of experience: December 21, 2022
Florida
1 review
0 helpful votes
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Stylus review
December 21, 2022

The tip of my pen is missing. Filed a claim and it will be taken care of. Thank you. So awesome

Date of experience: December 21, 2022
Arizona
1 review
0 helpful votes
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Great Job with an informed representive
December 21, 2022

Today was great.My customer rep took the time to correct my claim and expedite my request. My claim was entered correctly and I can expect my replacement phone soon. Due to medical reasons thats very important to me.

Date of experience: December 21, 2022
Michigan
1 review
0 helpful votes
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Laptop Computer
December 21, 2022

Asurion went above & beyond my expectation in fixing my laptop computer. I was thinking of a few keys that were broken to be replaced. Asurion replaced my whole keyboard, shell surrounding the keyboard & outside with a new top & screen. Having purchased the extended warranty was a great benefit. I also only had to do without my computer 1 week. Shipping was included with the plan. UPS 2 Day Air. Great job done on my computer. Thank You!

Date of experience: December 21, 2022
Florida
1 review
0 helpful votes
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Glad I purchased!
December 21, 2022

Only two weeks after purchasing a set of headphones for my husband, they broke and I needed to use my protection plan. SOOOOOO GLAD I BOUGHT IT! I never do, but lately I've started to as electronics seem to be more cheaply made nowadays and break before the first year. I highly recommend buying this plan!

Date of experience: December 21, 2022
Pennsylvania
1 review
0 helpful votes
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Asurion online help
December 21, 2022

Very well done! Highly recommended!
Very polite
Very knowledgeable
Very patient

Date of experience: December 21, 2022
Tennessee
1 review
0 helpful votes
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Engaging customers service
December 21, 2022

Precious was very engaging and I enjoyed our interaction.

Date of experience: December 21, 2022
North Carolina
1 review
0 helpful votes
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Product claim
December 21, 2022

Easy to solve my issue with my item and am very satisfied with the outcome

Date of experience: December 21, 2022