AsurionReviews 12,668

Precious was very engaging and I enjoyed our interaction.

Easy to solve my issue with my item and am very satisfied with the outcome

Filing my claim was fast and easy. Having your laptop cease to function is extremely frustrating. My agent was calm, helpful, courteous and competent. I highly recommend Asurion.

Viola was my tech support person. She did all she can do in trying to help resolve my phone issues. But my phone needs higher tech support and she gave me that info and instructions on how to contact that support as well. Im happy with my tech coach i had.

Customer service was great the agent was very polite and understanding with my situation. Easy to talk to

Jailyn did an amazing job of not only resolving my concern but understanding me. Today was a hard day for me and her encouraging words got me up and going with my day. Reminded me that us moms are strong. Thank you Jailyn for being remarkably human while still getting things done. I appreciate you so much.

Was easy to navigate through. Love this! Definitely recommend this to everyone!

I always buy the Asurion protection plans for EVERYTHING. They are so extremely helpful, fast, and understanding. They will do whatever it takes to help!

It was very easy to file this claim. Hopefully the replacement comes in quickly.

I received my replacement device very fast, and Brian did an excellent job setting up my device quickly and efficiently.

Ryan has helped me in explaining the plan and it's very detailed explanation and easy.

When I bought the ride-on toy for my grandson, I also purchased the product protection contract, but didn't expect I would have to use it, but when my grandson's toy didn't work, and I finally had a chance to look into the Asurion contract, I called them, and with no hassle, whatsoever, they told me the check was in the mail. In a few days, I received the check. Simply, total satisfaction! Thank you Asurion!

It was very easy to file a claim. Mostly multiple choice.

My experience was very fast and 100% helpful with what I was needing! My new device is working perfectly now, and I appreciate it very much!

I got an email stating I should do a security check up and I didn't expect much of it. Not only did an actual person help me out rather than a robotic teleprompter, but Chelsea was kind and quick to respond to my questions. This was smooth, pain free and I won't groan and procrastinate the next time I need a check up. So, thank you. I highly recommend the help.

This was my first time making a claim on a phone. I usually just get a prepaid phone. But I have cricket now. I dropped my phone pretty decently and messed up my phone pretty badly. I'm surprised as to how easy it was to make the claim. I was expecting some long drawn out process.

I had an issue with our tv. I called asurion and I was met with a receptive and helpful individual. The tv had to be checked by a service technician and parts ordered which took a little time but that's understandable. The tv is now working properly and Asurion is the reason.

So easy to work with! My daughter's phone was over heating and we had a new phone in 2days!

Online good and easy in store service awful not helpful at all