From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
Quick and easy fast no hassle would recommend to friends if this process continues this way
Damaged my phone and was pleasantly surprised by how seem less the process was to put in a claim. It made protecting my phone all the more worth while, thank you!
Tech helped me with my problems and we got them solved
On December 22,2022 I had a great experience with Chanta, who assisted me in the process to set up my replacement device. She was very professional and sensible to my needs. Excellent service!
The service was impeccable. Karen handled my claim very professionally and expeditiously. I will now get Asurion service contract on everything I buy if offered. It is worth it with no hassles if you have to use it.
I'm very impressed with the care and support that you've given me, the way you kept me informed about the process of repairing my damaged product was amazing.!
I have been many yrs with asurion since they started this program I'm always satisfied the way they handled my problems with my conputers laptons tvs game controls they always fix them or gave me new ones I thank you asurion for making easy for me. Merry Christmas
Pleasant, easy, successful. My questions were answered
From the first initial call to file the claim to the end results I must say that your proces is getting a lot.more easier and less burdensome. Thank for ythis amazing service and most importantly piece of mind.
Asurion gave us no problem with resolving our issue in a timely way. They are very courteous and helpful.
Carlos made the activation process so quick and easy! Very nice and effortless on our part.
The website made it convenient for me to just log on to my account and enter information by answering just a few questions about my mouse that needed to be replaced. The email communication during the claim process was fast and gave clear directions to next steps in the process. There was never any confusion about what I needed to do on my end, or next steps in the claim process. Simple and easy to use!
Phenomenal customer service. Very happy with my experience
The experience was easy to get my phone replaced the only thing is that it was a little high deductible.
My tech support was very patient and took time to answer all my questions!
Thank you for your support and help.my experience was amazing
File the claim is easy. I sure My Cam will be fixed fast and perfect.
Easy, fast and efficient service. Everything was resolved via chat, the attendant promptly checked the data and solved the problem without complications. I am very satisfied.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members