From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
Replaced cracked screen. Easy, fast, no hassle transaction. Very pleased!
My mom dropped her phone in water and rice couldn't save it. This was the easiest claim I have ever made! I can't believe it was on-line at that.
I highly recommend buying an extended warranty from Asurion®
I'm not tech savvy. This is simple, easy and fast!
I was surprised with the ease of reporting my cellphone for replacement. After a disappointing experience with my current carrier I was indeed pleasantly surprised by the service. I was promised the replacement phone in 2-3 days..
Just like alway Asurion has never failed me a customer. Thank you for the great customer service! This is the reason all my devices are protected thru Asurion!
Very helpful and a very fast fix! My phone was having trouble receiving and sending pictures and jasmine helped me get it figured out fast and easy!
My Laptop stopped working after a power surge so after trying to troubleshoot myself I realized that I needed to just file a claim. I went through the claims process and got an error (not sure if it was my own browser or a technical glitch) and reached out to chat with a person. I was instantly connected and has my claim resolved (Thanks GladysMae!). It's great to work with a service that quickly resolved the issue, super helpful and delivers on the protection promise. Thanks!
I tried to activate e sim, but was unsuccessful. Entered into support chat. Excellent service and help. Very patient with this old lady. Had my phone working via an e sim. Extremely pleased and happy with the service I received. Thank you April Joy!
Always great experience with this company. Use for cell phone and now computer and sons electric guitar. Thank you
Easy and fast replacement, but for $14.99 a month you should get one free replacement.
Great experience and very self-explanatory. Made the process a lot easier.
Very easy great job excellent marvelous thank you so much was not stressed at all Thankyou Thankyou appreciate your help you did a wonderful job you did a wonderful job.
I had a problem setting up my new phone and my tech helped me to the bitter end. He never gave up. Thanks you
It's extremely easy and fast to have your replacement
This was my first time filing a claim and I worked with Isaac who made the process super easy and enjoyable! Even though it was through messenger he made it a personable experience! Totally worth the money for this easy process! Plus, I filed a claim and I had my phone next day!
Michael helped me and made it an extremely enjoyable experience while he resolved my issue! Having a personable individual on the other end makes the hassle (minor in this case but still) seem like it wasn't even there in there first place!
She was extremely helpful, patient, and thorough! Easiest set up
The process to claim for my iPhone was very efficient, rapid and without "red-tape"
I feel very confortable and grateful for an excellent service. I expect to receive the replacement in accordance with the process
Quick and easy fast no hassle would recommend to friends if this process continues this way
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members