From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
The battery for my Prettycare cordless vacuum stopped working after just 3 months and Asurion refunded me the entire amount of my purchase at Amazon. Asurion is an excellent company to do business with.
Lucy was very pleasant in helping me. Merry Christmas and Happy New Year!
Had my rice cooker go out. Very easy to connect online process claim. Asurion rep Marry assisted me, she made process very simple and easy. Thank you.
I'm not 100% certain Ashley was a real person, but if she was some kind of AI, she was GENIUS AI. It absolutely felt like I was chatting with a live person, and I felt well cared for. She was able to solve my problem and didn't make me feel foolish. (The issue was my own doing.) I would absolutely use this service again!
From the beginning to the end my experience was phenomenal! Thank you so much!
Customer service rep was very courteous and professional. Would like to review again after the outcome.
Very easy to work with and did a great job helping us out
Your Tech Jason was friendly, professional and efficient. He explained everything clearly. He had a long previous appointment. My appointment was 1 to 5 PM. He called and came just after 6 PM. I really appreciated that he took that trouble to come so late to avoid rescheduling me.
I was watching a show on Netflix when all the sudden my tv randomly turned black. I could still hear the audio but couldn't see the picture. I tried troubleshooting it myself and it didn't work. I then panicked and hoped that I had insurance on my tv, which I ended up having thankfully. I came to the insurance website and filed a claim, it disappeared when I tried looking for my model number. I then hopped on a chat with Ricky and he managed to get my claim all figured out in about 5 minutes. He made it quick and painless, so much easier than ripping off a bandaid. He's a star and deserves a raise or promotion for how efficiently he worked.
I dropped my new FLIPZ and it jammed, unable to open my flip phone. Tried to resolve at local US Cellular Store but they referred to online. I am extremely satisfied with the ease of filing a claim and appreciate the expedited system.
Anytime one of my purchases has a issue and can't be fixed they help and get it replaced right away
From the moment I called to make my claim on my clothes dryer, I was treated like the most important customer they have. The communication between myself and the customer service representative, during the process of finding me a professional to fix my issue, was exactly what you would hope for when needing an expensive appliance repaired. Very good company, well worth the price.
There is no packaging provided or ups pick up info available
I had a very pleasant chat experience with Gina to fix an issue with my newly activated phone. On my own I had spent several hours researching and trying to fix it, but couldn't. So I start the support chat and within 10 minutes it's fixed! Amazing!
Used my insurance to return a phone stabilizer and it was quick and easy. Just a few questions and responses and I was good to go.
What made it better was that it was a real person and not a robot.
Asurion is the best insurance ever! No hassle, easy navigation of website, thorough explanations! LOVE MY ASURION! Second time I have used it in years and each time I have loved and appreciated it because I am such a clutz. Thanks, Asurion for being there for me.
Te
The agent Greggory was very efficient and was able to help turn my $#*!ty day into an awesome one. He got me started and informed me the whole way through the process!
It's never easy to ask for help. But this experience with help was greatly appreciated.
I'm happy I purchased the protection plan back then. I had a problem and the response of Asurion protection plan exceeded my expectations. They handled the issue professionally and timely. The agents on the phone were patient and understanding and reassured me that they would find a solution to the problem, either by repairing the technical problem, replacing the product or reimbursing me. The technicians that did the diagnosis and later the repair were knowledgeable, the parts came on time, and the service was excellent. Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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