From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
The rep Jennifer went above and beyond to solve my issue. She stayed by my side as my phone was being transferred over from one to the other. I thank her for her time as I now have my new phone set up and ready to go. Thank you Jennifer!
I give them five stars which I don't do lightly and there have been times when I haven't gotten the help that I needed, and there have been times when they have tried to help but something on my end was obstructing it, usually my problems get resolved, but it can take a while depending on the communication. But I'll say this, they always come through in an emergency and when it's most important I get somebody with patience, understanding and communication skills, and when it comes down to it those are the times that I remember. I absolutely recommend them!
Asurion surpassed our expectations with the person they sent to fix our ice maker. We absolutely loved getting to know him and the exceptional job he did. He was a joy to have in our home. I had never heard of Asurion before, but I will not forget them.
New phone, wouldn't send pics/ stickers in text. Tried everything I could think of, couldn't get it to work.
Duane had it up and going in under 5 min!
Thanks Duane, you rock!
Denise
The repairman stuck it out to the end. I thought the soap dispenser wasn't opening, so the dishes were not getting clean. He replaced the board and that didn't solve the problem, so he replaced the dispenser. That still didn't solve it. So I had finally noticed that it wasn't completing a cycle. It would shut down. When the repairman and I were talking while it was running it shut off, so then he knew what the problem was and the mother board had to be replaced. That solved the problem.
Called to file a claim on my phone, it's Friday 9:30pm, got the recording, they are closed till Monday. But they'll send me a text to go online to get it done. Bummer I hate doing things on line, I'm just not good at it. But, oh well, it's better than waiting till Monday, so I'll give it a go, not really expecting to get thru the process. Well, I was very pleasantly surprised, it really was a breeze & I'm getting a replacement phone Monday or Tuesday
I think I'm still in a bit of shock that I got it done & got it done without any frustration & such ease. Very pleased.
I have a special needs son who loses his phones. Sometimes, as happens with bullies, his phone is stolen. We have had to file more than one claim. And each time it is an easy process. We recommend Asurion enthusiastically.
First rate tech service. Courteous and patient. Got the problem fixed.
Bought a new phone from Apple and needed to activate it. Rep (Nichelle) was knowledgeable and patient w/ me and was able to get my old phone transferred to the new one in a relatively short time.
Very good experience and informative. Allen was very personable.
If you ever have a problem with your equipment or with your dialing call tech support. They will make it that you have no problem at all.
Thank you tech support.
Maylene was very quick and responsive on my issue. Very patient and quick to figure out a solution to my problems.
WE purchased 2 MSI laptops through Amazon and both crapped out. MSI said they were out of warranty and Asurion tried repairing both but then ended up refunding us the full amount of them. They were easy to deal with and handled the issues quickly.
Smooth process to file a claim. Easy to navigate the system.
What an awesome experience via chat with a tech expert. My request was resolved in minutes and Jamil provided exceptional customer service. I recommend this app and service to every customer as it is efficient, easy, and effective.
It was a very easy process and only took a little time to complete and the refund only took 1 day after they received the product. Which they sent a prepaid label to ship with.
Always nervous when trying to file a claim with a company but Medy with Asurion made it so easy!
I now know buying the warranty on items is a good idea.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members