From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
The control box of the heat press I purchased wouldn't work. Thank goodness I got the Asurion extended warranty or I would be very upset at the waste of money. They took done my information from the purchase and purchase number. They handled it all. Very satisfied and the representative was polite and did not keep me on hold forever.
Just knowing that any device in my home is protected is so convenient. With 8 children in our home, things get broken frequently. The process for replacement is as easy as possible. Our iPad was smashed and within 2 weeks we received our replacement, which I must mention was the newer model from the previous. I will gladly continue to insure my devices with Asurion.
I purchased a New iPhone 14pro max that had to be mailed to me. I received it on Christmas eve, and after transferring all of my data over to the new phone, I could not get the cell service working. Since it was Christmas eve, I didn't believe I would have any luck getting help from tech support, so I tried resolving it myself. So much for that, and 4 hours later, watching youtube videos and reading the blog posts on how to resolve the issue I was unsuccessful at, I gave in and texted customer support.
It was now Christmas, and the tech coach who responded was delightful and resolved my issue in 4 minutes. WOW. What a great experience I always dread using tech support because it always seems so long, and I don't necessarily feel like my issue may have been resolved. This was not the case, and I can not recommend the service enough.
Thanks for making my Christmas night start off so smoothly.
Joey
Loved it, loved it, loved it!jdjdjdjdhfhdhdjdjfjfhfjdkdjfbfnfjdjfh
I had a broken screen for an IPad and was able to drop it off at ups and have it returned with 4 days!
Claim is very fast my monitor claim next day money in my pocket and purchase new one router claim still very fast modem replace quickly zero fees
So fast and so easy! We are so happy with our service.
Kid broke his tablet... 5 minutes later new one is coming 1-2 business days.
The process to send in a few photos of my damaged item was quick & easy. & I received the full amount of the original purchase within 24 hours. I would definitely recomend it.
Tech helped walk me through clising down my old phone for tade in. Multiple steps and twch patiently waited as I downloaded a large amount of items. Found alternate programs when some didn't work. It is appreciated to get true customer service and not be made to feel incompetent when lost or stck in programming. Thank you.
Great and easy to log for support
Great customer service
Excellent smooth with great understanding,with the process.
The staff is friendly helpful and professional. They respond quickly and are able to resolve any issues you might be having with a device or service. My go to for any issues I have even device replacement or claims needed!
Cynthia walked me through the set up from start to finish with simple but effective instructions and got me up and running in no time. She deserves more than five stars.
Both the representative and the service man were great! The representative was very helpful and the sevice man come in and was out in about 20 to 30 minutes.
I don't know how Verizon hires their support techs but I always have a great experience with patient and knowledgeable people who really put forth an effort to fix my problem.
I've had Asurion for the last 5 years and it has been the best and easiest to use. Fast and efficient service.
With this service, there's no need to get mad at everyone. When your stuff gets broken. The monthly payment is nothing compared to how they save the day!
The rep Jennifer went above and beyond to solve my issue. She stayed by my side as my phone was being transferred over from one to the other. I thank her for her time as I now have my new phone set up and ready to go. Thank you Jennifer!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kelly, I am sorry to hear about your damaged device and understand the frustrations involved. Please know we appreciate your patience and we are here to help. If you find you need additional assistance, please reach out to us directly. -Ari