business logo of Asurion

AsurionReviews 12,663

4.7

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


asurion.com
Founded in 1994
Nashville,, TN
+232
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Asurion Reviews Summary

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day
New York
1 review
0 helpful votes
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All's well so far.
December 26, 2022

Getting service on my covered product was quick and painless, although I did have to opt for online chat for assistance as the site had some difficulty with recognizing the manufacturer.

Date of experience: December 26, 2022
Tennessee
1 review
0 helpful votes
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Fast and Easy Support
December 26, 2022

Charles resolved my cellular activation problem very quickly over live chat. This prevented me from having to drive to the store and wait in line forever. The problem was resolved quick and easily from home.

Date of experience: December 26, 2022
Canada
1 review
0 helpful votes
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Getting my 65" TV repaired
December 26, 2022

Once I got to talk to the right person it was all good

Date of experience: December 26, 2022
Texas
1 review
0 helpful votes
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Very Good
December 26, 2022

I Always buy Asurion for protection. They come thru!

Date of experience: December 26, 2022
South Carolina
1 review
0 helpful votes
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Good experience
December 26, 2022

I will be buying equipment from Quill in the future because of my good experience with Asurion.

Date of experience: December 26, 2022
Ohio
1 review
0 helpful votes
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Custmer service
December 26, 2022

The respersantive that helped me with my problem was very professional and helped me all the way. I cannot thank her enoufgh for the work.

Date of experience: December 26, 2022
Colorado
1 review
0 helpful votes
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Damaged phone
December 26, 2022

My phone has a screen that's approximately 85%cracked with small pieces of glass missing. It only took me about 7 minutes to file my claim and have it approved. Very easy to use the site with no issues at all.

Date of experience: December 26, 2022
Florida
1 review
0 helpful votes
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Christmas Phone
December 26, 2022

My experience started on Sat. DEC. 24th with a great young Lady name Taunya from St. Louis. She was very nice and helped get the phone shipped on the last drop off before they stopped. On Monday Patience took over and walked me through the rest of the set up and was very helpful during the set up! Thanks Ladies for everything you did on Christmas eve and the day after!

Date of experience: December 26, 2022
Illinois
1 review
0 helpful votes
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Protection Plan
December 26, 2022

Filing a claim was very easy. Glad we purchased this protection plan.

Date of experience: December 26, 2022
California
1 review
0 helpful votes
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I was so pleased and surprised upon calling for service of my LG washing machine. I received parts within 48 hours and a service tech was at my house within 5 days. The repair was done and I'm very satisfied..

Date of experience: December 26, 2022
New York
1 review
0 helpful votes
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Amazing customer service
December 26, 2022

I bought a product in January of 2022. The product died sad to say. I did a chat with Asurion & everything was handled in a quick conversation. I'm happy that I went with this company for warranty coverage.

Date of experience: December 26, 2022
New York
1 review
0 helpful votes
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Thanks
December 26, 2022

Verizon always helpful on phone and text. We thank you. We give Verizon a 10.
Doreen L

Date of experience: December 26, 2022
Tennessee
1 review
0 helpful votes
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Tech
December 25, 2022

Come to your home and fix your phone option is a game changer

Date of experience: December 25, 2022
Pennsylvania
1 review
0 helpful votes
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Return
December 25, 2022

The process was quick and easy and no problems. Very satisfied

Date of experience: December 25, 2022
Michigan
1 review
0 helpful votes
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Stop bothering me
December 25, 2022

I'd like to see the results of my claim before you guys get all up in my face about how you did. Good thing thing I can't add a photo ilof my finger

Date of experience: December 25, 2022
California
1 review
0 helpful votes
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Worth the money
December 25, 2022

I had a problem with a purchase that was covered by the Asurion warranty. I went online for 5 minutes and my refund was emailed 2 days later.

Date of experience: December 25, 2022
Illinois
1 review
0 helpful votes
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Sweetheart!
December 25, 2022

She was quick and thorough! Thank her and everyone working today! Merry. Christmas m!

Date of experience: December 25, 2022
Ohio
1 review
0 helpful votes
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Best coverage.
December 25, 2022

Easy and thorough. Met all of our expectations. Will continue coverage always.

Date of experience: December 25, 2022
Illinois
1 review
0 helpful votes
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IPhone 14 help
December 25, 2022

Jasmine was the online/chat individual that assisted. She was extremely helpful & knowledgeable.
Really, really appreciated the help!

Date of experience: December 25, 2022
Virginia
1 review
0 helpful votes
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Outstanding service
December 25, 2022

Due to a failure of our GE Adore, we required a service call for a repair. Our experience was excellent from the initial visit with a representative to schedule the appointment to the periodic texts to keep us updated to the repair by an excellent technician named Rusty.

Date of experience: December 25, 2022