Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
Getting service on my covered product was quick and painless, although I did have to opt for online chat for assistance as the site had some difficulty with recognizing the manufacturer.
Charles resolved my cellular activation problem very quickly over live chat. This prevented me from having to drive to the store and wait in line forever. The problem was resolved quick and easily from home.
Once I got to talk to the right person it was all good
I will be buying equipment from Quill in the future because of my good experience with Asurion.
The respersantive that helped me with my problem was very professional and helped me all the way. I cannot thank her enoufgh for the work.
My phone has a screen that's approximately 85%cracked with small pieces of glass missing. It only took me about 7 minutes to file my claim and have it approved. Very easy to use the site with no issues at all.
My experience started on Sat. DEC. 24th with a great young Lady name Taunya from St. Louis. She was very nice and helped get the phone shipped on the last drop off before they stopped. On Monday Patience took over and walked me through the rest of the set up and was very helpful during the set up! Thanks Ladies for everything you did on Christmas eve and the day after!
Filing a claim was very easy. Glad we purchased this protection plan.
I was so pleased and surprised upon calling for service of my LG washing machine. I received parts within 48 hours and a service tech was at my house within 5 days. The repair was done and I'm very satisfied..
I bought a product in January of 2022. The product died sad to say. I did a chat with Asurion & everything was handled in a quick conversation. I'm happy that I went with this company for warranty coverage.
I'd like to see the results of my claim before you guys get all up in my face about how you did. Good thing thing I can't add a photo ilof my finger
I had a problem with a purchase that was covered by the Asurion warranty. I went online for 5 minutes and my refund was emailed 2 days later.
She was quick and thorough! Thank her and everyone working today! Merry. Christmas m!
Easy and thorough. Met all of our expectations. Will continue coverage always.
Jasmine was the online/chat individual that assisted. She was extremely helpful & knowledgeable.
Really, really appreciated the help!
Due to a failure of our GE Adore, we required a service call for a repair. Our experience was excellent from the initial visit with a representative to schedule the appointment to the periodic texts to keep us updated to the repair by an excellent technician named Rusty.
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!
Answer: Well, when that happened to me they sent me their IMO SPYWARE phone by the next day. I think it was like twenty-five days for my phone! I hope you kept your charger, case, & took the cards out of your phone first!