From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
Called for an appointment. Friendly helpful response. Appointment made in a couple days. Issue resolved. Thought we would be waiting weeks for the appliances to be fixed. Pleasantly surprised!
Had weird things happening with phone. I got help and she was very patient with me bc I'm not a techie
It was very wonderful thank you for providing excellent service ms jenny
Had two items to claim, one was a camera that had been damaged, the other was one I'd forgotten I had a warranty for (carpet cleaner). Was able to get a ecard for price of camera and a service/repair for cleaner. Online chat support was better than expected and very clear with what needed done and would be done.
The experience will likely increase my purchase of these warranties on futures products.
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Handle, thru chat room, very easy. A simple process, reps are very knowledgeable, courteous, excellent help, with my problem.
It was fine. He helped me with my questions and I will probably be back with more.
My expression's excellent Representative was very professional but most importantly she made me feel as though I was family and she resolved the issue very quick keep up the good work
Christine was so very patient and helpful in helping me with my problems. Great customer service goes a long way. Thank You Christine
My phone was damaged, contact asurion solved my problem right away.
My computer runs quickly, smoother, better, quieter, and haven't had any problems or issues!
My experienc went very well today. All questions weere answered in a timely manner and the session was a success!
I was dreading to get this issue fixed. But, Charles was quick and informative and he fixed our issue in no time.
I give the chat person and the call in person a thumbs up for helping me unlock my sim card by supplying the PUK#. I educating me on how to enter it and reserve it for future use. I had no idea of any existing puk number and it's use. If you can learn about it. If you don't know.
Walked me through gracefully! I'm 74 and she was patient with me. Kudos! Great job!
Everything went very smooth with the Asurion insurance claim I filed. I gave them my email info and the company was great about keeping me updated on the repairs and when it was shipped back to me.
Called to get information on the different apps. The Fios and the Wireless app. She gave me address to contact.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Judy, I understand your concerns. Please know we are always here to help. If you find you need any additional assistance, feel free to reach out to us directly. -Ari