From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
Filing my claim was so simple and fast. I would recommend to file online any time. Thanks again.
When I called in my ice maker problem, the woman I talked with went through an amazing number of things to try to resolve the problem. None solved it so a technician was scheduled. I was amazed that it was for just two days later. The technician, Eric, was extremely knowledgeable and was able to fix the problem. He also gave me a number of ideas to try in the future in case I get another problem. I was very impressed and thankful.
Awesome very quick and easy met all my expectations everything was very satisfying
Very easy to speak with them during the process of filing my claim
The technician arrived on time was very knowledgeable and very polite. Customer service kept us informed of when they would arrive through text messages and email. Good service!
I've had an excellent experience with the asurion website.
I was frankly shocked at how easy it was to file a claim. I recommend this service and coverage to anyone!
Had text message issues after data transfer. Now resolved
I usually don't buy the warranty for small budget items. I'm super glad I did. The $4.99 for 3 years paid off! I'm getting a new electronic dog collar with my warranty! It was definitely worth it!
They actually listen to your issue and help you. I have an issue in my rural area whre usps is such a freaking headache. They actullyy heard and undstood my issues and made sure they are having my broken blanket picked up by ups. They will actullay come to my house. We love our ups guy. My brother actullay went to HS with him. Small world.
I filed a claim on line and the end result was for me to call the 800# to talk to repair man. I hesitated for almost a month because every time I thought about calling them it was Sunday or it was late. I finally called on a Sunday, just to check their open hours, and to my surprise someone answered. They are very easy to talk to and in a matter of minutes she determined we needed a repair man to come to the house. They came out 2 days later. He determined it was 1 of 2 possible parts so he ordered one and a few days later it showed up, I called the repair man and he came back within 48 hours to do the repair. He had to order another part. Same routine. He determined their was more to it than that so I was issued a complete refund which I received within 24 hours. I'm extremely satisfied. BTW, this was all taken care of the 2 weeks before Christmas.
All good! Easy to fill out! Hopefully all will be good!
The tech was efficient, patient, and knowledgeable. Saved us a trip and money by helping remotely after hours.
Our work speaker broke with out notice stopped working. Got in contact with Asurion and now we will have a new speaker for the New Year. Thank you so much for helping us out.
Everything was done efficiently & prompt service! From the time I spoke with my carrier to the time it took me to finish filing the claim.
Quick and easy to use. Everything is simply explained and understandable
Agent was polite and assisted me in a timely matter. It is so well worth the purchase of insurance with Asurion.
Your so easy to explain and answer questions and the help I got less than 3 min
Rolled right thru, I was impressed this time.
No jumping Through hoops
Repair company is terrible. My washing machine has been broken for over a month. The company assigned to us lies, cancels appointments and don't provide any calls ahead of time. It's been a very bad experience. Washing machine still not fixed
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members