From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
He displayed great customer service and was extremely helpful.
Superó mis problemas muchas gracias es lo mejor que pudieron haber hecho cuando es mejor que una llamada cuando llamas te hacen todas las preguntas no te ayudan en nada
Very happy with your extended warranty program. A representative from D K Electronics came out the same day my service call was placed. They took the tv with them and returned it fully repaired three days later. Highly recommend the extended warranty through your company.
In my case, yes. I purchased Staples Tech Support for a printer because my employer's tech support is not always responsive/able to resolve issues. It is always a gamble, but for $50, why not take a chance? I am glad that I did as Robert from Asurion was not only able to quickly resolve my issue but did it with a smile on his face. I see that Verizon is also using Asurion as its third party technical support provider. I haven't used them for any of my Verizon devices yet but after my experience today, I won't hesitate to reach out as I expect the excellent service to be repeated.
Service was great.the service was excellent. No complaints at all
I thought transferring to a new phone was going to be easy. Did I ever guess wrong! If I had not had someone as sharp as Ms, Rae to walk me through this I would have had an all day experience trying to get this thing to work. And then it would have failed anyway. She was great!
I was extremely pleased with the turnaround time. The device was sent to New York from Ohio. We received the device in a few days with updates installed.
I contacted home plus via chat to check the status of my home plus claim and Cameron was so helpful and knowledgeable even thru chat letting me know what lays ahead
It's was fast and easy. Got it done in less 5 mins.
When I first heard about this insurers I wasn't too clear about it but I realized how important it was when everything started breaking down and I had forgotten that this insurance was going to cover me it has took care of me far and beyond very thankful
I usually always like to have a live agent talk me thru these kind of situations but I have to say this was as easy and as smooth as it could be. My sons phone was stolen. I had spoken to an agent about a few things like disconnecting the service on the phone that was stolen. He then sent me the link for the insurance claim. He said I can talk to someone or do it online. He assured me the online claim was very easy and he was right. Took 10 min and it was a simple procedure. I was told my phone will be here in a day or 2. I was not happy my son had his phone stolen but it at least they made filing the claim as quick and easy as it could be! So thank you for that!
Had a problem with a humidifier under protection plan. With short online chat, Raymond quickly processed my claim, and it was satisfactorily resolved in just a few minutes.
Raymund was awesome today taking care of my concern. I was not expecting a refund, however it was like we were talking in person today. Fantastic service representative you don't always find this in today's experiences. Thanks again!
Raymund handled my claim. He was the consummate professional. I think Asurion should give him a raise!
I had to make a claim for a broken hearing aid that I had insured. I had to go to chat where they identified the product and processed the claim quite quickly. Now I just have to wait for confirmation email they said a few hours.
Finally! A company that is taking advantage of chatting in an efficient and professional manner. Thank you Asurion and Ricky!
Broke my phone, filed a claim, and new phone on the way. Simple, easy and fast. Recommend Asurion to everyone.
Broke twice when I was away, but kept restoring itself after pushing buttons. The pro checked it's recent activity with the app and everything came out good.
The rep was patient and empathetic to my (previous stoke) inability to quickly respond and allowed me time to type out my issues and responses while all along responding graciously, helping me resolve my issue.
This was the best experience I've EVER had with customer service! I was so impressed at Rhonda's knowledge and patients. I was so frustrated when we started, she listened and validated me, and got me set up so smoothly and effortlessly! AMAZING Job! I can't thank you enough!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members