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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
Like all insurance companies, asurion only cares about money. Asurion sent me a malfunctioning and locked phone. I called them and they were unhelpful and this situation went on for a week. After a week of back and forth they said they cannot send me a replacement phone and I'm stuck with a phone that I'm unable to use!
I don't have time for this now. But I can't get out of it without at least 50 words? I can't even say how maddening this is!
Hello, Michelle. We are completely sorry for the trouble this caused. Please let us know if you need any assistance. -Rue
The setup process was easy and successful until the very last step when I could not get the SIM transferred. Amanda was exceptional in her effort to help me. The best tech support I've experienced!
We purchased a TV at the US Air Force Academy Base Exchange in January 2020. We noticed black streaks in the middle of the screen around May 2022. Then another developed down the right side around October 2022. I forgot about the extended 3 year warranty with Asurion, then my husband reminded me. I was concerned since we were nearing the three year mark. I filed our claim in November and Asurion sent out a repairman right away. Our TV was repaired within a few days at no additional cost to us. We are very satisfied.
I'm happy I purchased this plan because it would have been one expensive repair.
Pretty good all round a slow start but got it resolved in the end you have to be persistent with your plan
Hello, Phil. We appreciate your feedback. -Rue
Wonderful I am very satisfied with the help and the online experience was simple I had no problems at all
I've taken my products to the UPS store as requested by the online instructions from Asurion but it seems as both times they had no clue what to do and had a hard time finding how to get the product shipped back to the right organization with an Asurion so I would agree that the service is invaluable and amazing when it does happen but the integration with the UPS Store is quite terrible
Hello, Vincent. We are sorry to hear about the trouble you have experienced when shipping back your device. We have captured your feedback. Please let us know if you need any assistance. -Rue
I had a keyboard cover on my laptop. Even though that was the case when I accidentally spilled coffee on it; some still got on the keyboard. As a result I lost the keyboard function. Thankfully I have coverage with Asurion. They sent the QR code to ship my laptop. They assessed the situation and ordered the needed parts. My laptop was fixed snd returned to me in a reasonable time. It works fine and i am completely satisfied. I highly recommend Asurion.
Very easy to log a ticket and they ship the boxes to you with a prepaid label. No issues at all
Stress free. I was worried I would be put through the ringer to get the claim processed
I ordered a new Certified Pre-Owned iPhone as gift and needed some technical support to activate the SIM card. I was assisted by Rae using the 24/7 Tech Coaching feature on the Verizon website. I was highly pleased with my experience. Rae's support was easy to understand, timely, and thorough.
My ex-girlfriend ran off with my phone and refused to return it as promised. She then cut off all ways of contact after saying she would return it and I have no legal ay of getting my phone back. As it was lost to me (I can't legally approach her, etc.), they processed my lost promptly. It costs $200, but it was better than losing the entire phone or relacing it with another.
It was easy and simple and made me feel happy to know my replacement wasn't gonna take forever to get to me
We had a great overall experience. From start to finish Asurion was on it. When we were told it would be two weeks for parts Asurion representative call the contractor and the part was in in less than a week. We are very happy with the service.
Have had extreme difficulty with cell phone signal from our home - calls frequently dropped unable to have a complete conversation without signal failure!
My phone was stolen twice thisDecember holiday. I was treated like family. Customer care reps took care of all my concerns and needs with a understanding heart fast and efficient. Highly recommend this service. Thank you so very much. Happy new year
Eli helped me out with what I thought would be an absolute disaster. I'm not sure how we got so many phone lines cross-crossed on a data transfer, but Eli sorted everything out. Eli was extremely patient, insightful, helpful, and we sorted out all of the issues. I am grateful for Eli's help. You should be happy to have Eli as an employee. THANK YOU, Eli!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Shania. We are sincerely sorry to hear about your replacement. We are more than happy to help in anyway we possibly can. Please contact us directly to assist. -Rue