From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
My experience was super easy on me and the assistant that helped me made the whole process 100% easy going and friendly. Absolutely a 100/100 highly recommend
Sable did not have to stay on the chat feature with me as it really was not an Asurion issue. Stayed with me and guided me until I resolved my issue with AT&T. Sable is a ROCK STAR! Thank you...
The only thing I'm not happy with was receiving a used replacement phone instead of a brand new phone. I pay insurance on my phone so if it's lost, stolen or broken, I can get a new one. I was under the impression I would receive a brand new replacement and not a used phone. Other than that, it was a great, easy and straightforward experience.
I had an issue with my brand new iPhone that no one had been able to figure out/fix. After one minute with my Tech on chat, she knew what the problem was. Had me do a 3-minute shut down/restart, did her magic in the background, and bang. Problem resolved. Didn't take tons of typing back & forth (which is what usually keeps me away from chat tech support). Awesome!
Issue with battery and it would not charge. I had to keep the phone charged into the wall with my turbo charger not even the USB cable would charge the phone so on Christmas my cell phone became a house phone
I chatted with a representative about my new iPhone. They were extremely helpful.
I haven't always had to use the extra Asurion warranty, thank goodness, but when I have had too they have been great! Well worth it and the people are very helpful and supportive. They are fair and take care of the situation pronto!
I had an issue with my brand-new printer that could not be fixed easily, Normon was able to figure out the issue. He did not skip steps, he looked for all options. He was friendly and cared about getting this issue taken care of in a timely manner. I really appreciate his assistance for this issue.
It took me a total of about 10 minutes to file a claim and do a return for replacement. I am so glad I chose this warranty. I will definitely purchase this plan in the future.
When my favorite purple LONGLU Smart Watch stopped working, I filed an online claim with Asurion, which was denied! Not understanding why, I chatted with Ricky who researched the reason given and discovered that my claim was denied in error. While he was in the process of getting approval to process the claim, my connection with him was lost. Having been chatting with Ricky for several minutes, I was in panic mode thinking I was going to have to start anew with the new tech when I rechatted. Ricky had done such a great job documenting everything he had done that when I reached Marygold, she was able to finish my claim within about five minutes. MANY THANKS to both Ricky and Marygold for their courtesy, professionalism, and speed resolving my claim!
I love the my representative, Juvelyn, was friendly and kind. She kept the chat going with me while waiting for the steps to be taken, to get my claim filed.
Amanda took the extra mile to make sure I was set! She even talked me into upgrading to the Digital Secure. She's freaking awesome, we need more Amanda's!
This is the first time I have called Asurion and finally got some sort of satisfaction. My scooter has not been working since September, 2022 and since I am a senior, with a disability, this has limited by ability to be active and surely affected my quality of life. Today, hopefully that has changed.
Easy to use and fast resolution. Claim completed same day entered.
I always hate going through warranties because most companies would make you jump through loops to complete it; for obvious reasons. Not Asurion! You can tell that this companies hold true to their mission and goal about warranty, super easy process to make a claim! Fast response time on results! And no additional information was needed they saw that it was within the guidelines of the warranty and reimbursed the money I spent almost three years ago! (Check with your warranty policy for specific years). I am definitely a happy camper! My first successful warranty reimbursement without having to call them directly and express my frustrations! I will definitely be purchasing warranties on my items if it's backed by this company.
This was the fastest & easiest claim I've ever filed. I added my info, paid the deductible and my new phone is on it's way. I have 15 days to return my damaged phone in the prepaid envelope after I receive the replacement so I'm not out a phone for those days.
Like all insurance companies, asurion only cares about money. Asurion sent me a malfunctioning and locked phone. I called them and they were unhelpful and this situation went on for a week. After a week of back and forth they said they cannot send me a replacement phone and I'm stuck with a phone that I'm unable to use!
I don't have time for this now. But I can't get out of it without at least 50 words? I can't even say how maddening this is!
Hello, Michelle. We are completely sorry for the trouble this caused. Please let us know if you need any assistance. -Rue
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Shania. We are sincerely sorry to hear about your replacement. We are more than happy to help in anyway we possibly can. Please contact us directly to assist. -Rue