From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
I opened a claim and had a chat with Jenny. She resolved my issue and had my claim approved.
Had to use the chat function. The rep was great. Claim was filed superfast. Highly recommend.
Associate was very friendly and helpful. Referred me to correct department
Very easy to claim and their quick service made it so easy. Overall experience was pleasant.
Just great service. Took me awhile to figure out but it was easy after I got my act together.
Very satisfied with my experience today. Carmelito was more than helpful and walked me through the process and options for my insurance plan.
They were very kind and made me feel at ease with my complaint. Although I wanted a new tent for my child, I am happy with the refund option
This is an insurance company that actually processes claims when you have an issue. The process is pretty simple, and they don't look for every reason possible to deny your claim. I'd definitely recommend them for anything you need protection on!
Very easy and quick. Very convenient for me, when you have a lot going on. So I'm very
I called in to resolve an issue with both my laptops and ended up with basically a new friend, Her Attitude, Her Knowledge her Kindness made everything roll so smoothly that I don't even feel I had a problem but allies instead like partnership rather, honest to God
Unbelievable positive experience! While talking with the Samsung technician, an Asurion appointment was already generated. I was surprised that it would fall on December 26th at 9am, since most companies recognized that as a holiday. The Asurion repair technician called that morning to state he was on his way. Surprising again, was that our community had received over 22 inches of snow the past two days during the Christmas Week Blizzard. D'Andre arrived 30 minutes after confirming the appointment eager to get our fridge fixed. He was a very pleasant man that was knowledgeable about the issue we had, he was willing to discuss the 'why' around the process, and was confident that his work would get the unit back to producing ice. He was right! He spent a good hour thoroughly examining and repairing the problem. Not often does a repair technician make a single trip, but D'Andre, had everything he needed in the backpack and what was sent to our house from Samsung. If there was a way to request a technician in the future, I would strongly recommend D'Andre and beg Asurion to send him out again. Thanks D'Andre!
Thank you Ludy! You made my life easier while dealing with my personal issues. You truly are a gem for taking a few extra minutes to give a helping hand when you didn't have to. A+
Purchased this insurance for the Lunsy under cabinet lighting. One was defective after 6 months. They covered it. Very easy with no issues!
I was always skeptical about extended warranties. Their customer support is the real deal. I couldn't be more pleased
Asurion took care of my claim from beginning to end. Everything was done rapidly, efficiently and courteously. All I had to do was start a claim online and a return shipping box and label was delivered to my home. I packed my laptop in the box and UPS picked it up. My laptop was repaired and returned to me within a week and that was during Christmas! Keep up the good work!
Mo problem with this company they stand behind their products
Send my laptop to get it fix within two weeks I got it back. Seevice was great time was fast and i feel that my laptop now works faster and easy without the prevuous problem it had
My voice mail was not working and Leonel fixed it in a flash.
Phone was stolen and this was quick and easy. I didn't have any issues getting a replacement
My experience was super easy on me and the assistant that helped me made the whole process 100% easy going and friendly. Absolutely a 100/100 highly recommend
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members