From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
The technician Mr. George was very polite, knowledgeable and friendly.
He resolved the issue fast and explained to us the technical issues in a simple way.
Dyson is a very expensive with no power portable stick vacuum. I am not happy about having a repair on a vacuum that is sub par for the money.
A repaired vaccuum that didnt work well to begin with is not worth the money expended on the warranty.
No long to wait, no problem all was smoothly thanks
I called my service provider and got the number to Asurion. That was quick and pleasant as they always are. Then, I called Asurion and listened to the directions. I then followed the directions and in less than 10 minutes, my claim is processed and my device is on its way. Amazing and super fast. I highly recommend them for warranty purposes and a great service site.
2 years ago I got the plan and was specifically told that drones were covered as part of the plan. Now after trying to file a claim with them I've been told we don't cover drones. The fact that they didn't even send an email or anything to inform their customers of changes or anything is truly disappointing and I don't think I will recommend people to getting Asurion considering that I've been lied to who knows what else they'll change to not cover you without your knowledge.
Hello, Eduardo. We are definitely sorry to hear about this issue. We have captured your feedback in regards to this matter. -Rue
Raymond answered my questions and helped me in a timely manner!
Great protection with extremely smooth process and user friendly claim service.
TV went black. Still had sound. Called Asurion. Fast service.
Christine is great! You're lucky if you have her assigned to your case.
These people reject any claim there is from lost to just damage. Everything narrows down to their logic decisions so it better to buy insurance elsewhere or save money to put out of pocket.
Hello, Gerald. We are sincerely sorry for the trouble you have experienced when filing a claim. We are here to help you. Please follow the email instructions or call us directly to guide you. -Rue
I purchased an upgrade phone that showed up several days after late due to a winter storm. A big thanks to Jasmine for being available on New Year's Day to help set it up!
Excellent assistance with a question for a new phone.
Leo Patrick was very helpful with my possibility of having my phone number hacked & protected. I'm hoping for the best. But I did sign up for protection for my household devices.
Matthew was knowledgeable, efficient, and professional. He went above and beyond in educating me about the care that my ice maker needs in order to function easily and not need to have any more service calls. He explained things and made it easy for me to understand since I am not educated in machines and working parts. I am so grateful to him and I also did not feel like a total idiot for not having known everything before. Give this man a raise, he priceless to your company.
It was very easy to file a claim online I didn't even know I could have them come to my home to have my screen repaired. I am home bound due to several foot surgeries so I can't leave my home do this is extremely convenient for people like me. I would recommend to my entire family but all of my family members already use Asurion.
I'm getting ready to turn fifty And as much as I pride myself on knowing quite a bit about this or that when it comes to technology i'm still all thumbs However the staff mainly Annie at asurion What's patient kind and not once did she be little or make fun of which is just a tremendous thing nowadays we've all been we've all been trying to get things taken care of and sometimes the person on the other end they just don't seem to understand? Well Not with this company Hi highly recommend them if you have any problems at all give them a call
Adrian provided superior customer support. What a great human being.
I was heartbroken when my item was broken and worried that it would be difficult to file a claim but my customer service representative was so kind and helpful and I was covered!
She was great and helpful and fixed the problem right away!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We apologize for any trouble you have experienced. We are here to help you. Any repairs have a warranty, please contact us directly to be able to assist. -Rue